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Dell customer support India

  • 23-05-2006 11:45am
    #1
    empirix
    Closed Accounts Posts: 1,723 ✭✭✭


    I just got a new dell last week from the outlet, took about 10 days to arrive, the India suport is head wrecking, so i made a complaint and asked to speak to a supervisor who in turn also didnt have a clue so eventually i got put through to a manager(call back) and managed to get a €30 compensation, a free web cam and two printer cartridges, deducting all these, going by the online prices, i got a top spec PC for €255.

    The support was really bad though, but its your duty to complain, absoute joke, make them pay for their **** service..be persistent


Comments

  • #2
    Keedowah
    Registered Users, Registered Users 2 Posts: 979 ✭✭✭Keedowah


    Top spec?

    - Fair play to ya for complaining.


  • #3
    SeanW
    Registered Users, Registered Users 2 Posts: 9,166 ✭✭✭SeanW


    Dells support etc is a joke, end of story.


  • #4
    podgewalsh
    Closed Accounts Posts: 51 ✭✭podgewalsh


    Yes I had a bad experiecnce with them last week - Brutal Customer Service !


  • #5
    empirix
    Closed Accounts Posts: 1,723 ✭✭✭empirix


    Top sepec for me - this is only the box now, i already have a flat screen.
    Spec 3.2 Ghz Celeron, 1GB dual ddr, 160gb hdd, dvr r/w burner.

    Ive slapped my 512 mb video card in it now and its working like a dream. Does me grand for all i need and handles HL2 and FEAR with no worries.

    Obviously not top spec but fairly nifty for €255


  • #6
    petes
    Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    I think I'll complain anyway (even though I don't need any support)!

    Although the last time I needed the support I was lucky enough to still have some of the next day onsite support left on one of the machines. Talking to someone in Scotland which wasn't so bad but do remember having to talk to someone in India which went nowhere!!


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  • #7
    empirix
    Closed Accounts Posts: 1,723 ✭✭✭empirix


    Pete it wasn't tech support i was after, i was ringing Customer support for sales to see where the hell my pc was, surely they don't let em indians to the tech support stuff, talk about nightmares!


  • #8
    petes
    Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    empirix wrote:
    Pete it wasn't tech support i was after, i was ringing Customer support for sales to see where the hell my pc was, surely they don't let em indians to the tech support stuff, talk about nightmares!


    Not sure if they do it now, but it depends on the system you are looking support on. The support case a while back was for an Optiplex. The one a few years ago with tech support in India was for an Inspiron laptop.


  • #9
    Keedowah
    Registered Users, Registered Users 2 Posts: 979 ✭✭✭Keedowah


    nice price for the system you got.


  • #10
    jozi
    Registered Users, Registered Users 2 Posts: 5,391 ✭✭✭jozi


    I taught this was about that flash animation with the squirel :)


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