poor sig strenght

oleras

folks, i had my digi box replaced about 2 weeks by by sky, the old one was a grundig and i had it about 6 years, the new one, thompson, although more stylish keeps dropping the signal, no signal being recieved comes up every 10 mins in bad weather especially..... now since there was nothing done to the mini dish, just a swap out from 1 box to the other, could it be the box that is at fault ?

oleras

St Senan

Who ever Sky sent out to you should have checked your dish and lnb to see what condition they are in also he should have checked your signal with his meter. get back on to sky tell them your not happy about this and they will send him or some else back out, You have an extended warranty for 3 months since the box was changed

cast_iron

Yes, scaller is right - the guy they sent out should have checked it.
What sometimes happens is the dish and lnb don't quite pair up properly.
I found that with my own 2 dishes and recievers - only one lnb would work with one box. And not vice-versa!

NG53

Same problem picture freezing or blocking to a complete loss of signal when signal returns picture and sound are perfect Pace digibox about 3yrs old

oleras

ok, phoned sky, and they are sending "an engineer" out...... hope its not the same "engineer" who pluged the box in.... asked me if i heard of sky HD ?hmmm i bought a 50 inch rear projector just for this.....and he went on to tell me it stood for...... wait for it........"HIGH DENSITY".....!!!.....and have to wait till friday..........

oleras

cast_iron

Well it's a little off the point, but i object to the term engineer being used for them.
They are not engineers. They usually have sat no set course, or qualified in anything. Though experienced as many of them are and most of them very good at their job, there are a few cowboys out there too. Like every trade, really.

It's really a PR thing for sky - most people think "great, an engineer is going to fix all my problems".

Obviously, you had a bit of a fool out. He did a bad job from start to finish. Odds are, he'll be back.

oleras

cast_iron wrote:

Well it's a little off the point, but i object to the term engineer being used for them.
They are not engineers. They usually have sat no set course, or qualified in anything. Though experienced as many of them are and most of them very good at their job, there are a few cowboys out there too. Like every trade, really.

It's really a PR thing for sky - most people think "great, an engineer is going to fix all my problems".

Obviously, you had a bit of a fool out. He did a bad job from start to finish. Odds are, he'll be back.

oh goody............. cant wait to have that expert back....... lmao...like the time i was buying my tv..... had done weeks of homework, went to the shop to ask some questions..and there was a slot on the rear of the tv for a FTA card...guy told me it was a digital card reader........could display my pics on the screen through it.......lmao

scart

FTA card...dosen't exist

watty

At best they are technicians. "Engineer" implies a Masters or at least 3rd level qualification and Design expertise & experience.

oleras

scart wrote:

FTA card...dosen't exist

My mistake....FTV card.....:D