iPod knackered but under warranty. What to do?

Charlie

My iPod just went belly up this morning. It had been freezing alot latley and I would have to do numerous resets a day. All that happens now is that I get the sad face iPod icon on the screen when I ry to tun it on. I have tried everything that apple recommend on their site incuding resetting, restoring, different usb slot.... I have come to the conclusion that the hard drive must have packed it in.

I bougt the ipod in New York last july so it is under one year old. When I checked how long was left on the warranty over @ the apple website, it said that the warranty roughly began in april and that I have 12days left. I can only assume that it was back in last april that the apple store in New York recieved the ipod for stock, and thats why it says that I only have approx. 12 days as oppossed to 3 months left on the warranty.I don't think I hve the receipt to actually prove that it was bought in July.

Anyways, I understand that the warranty is worldwide and that at the very least apple stll acknowled that I am under warranty (albeit for 12 days) so what should I do:

Is that apple store still open up near Dawson street and, if so could I just bring it in and get it replaced there and then or at least have them take a look at it and call me back when the have a repair/replacement sorted out for me. Or do I have to go down the painfull road of having a courier pick it up and its get sent away for an indefinate amount of time only to be sent back to me 3 months later.

Has anyone else had experience with dealing with apple in respect fo repairs/replacements under tehir warranty?

I appreciate any suggestions and sorry forr posting another iPod thread but I searched the boards and could'nt really anything similar.

bishop brennan

Ring Apple Ireland 1800 923898.They will put you through to support who will take your details.
My ipod mini packed up 2 weeks ago rang on the Monday UPS collected it from my front door and delivered a new one back on the Friday!

super_furry

The Apple Store up the top of Dawson Street is long gone.

Charlie

You'd imagine that in these pocket bulging days of the Cetic Tiger, Apple would open up a new store in Dublin to fleece all those with more money than sense.

Anyway rang them up and yeah they are sending out ups with a box. I just hope it dosent take too long.

whippet

you should have the ups box the following day. apple ipod support is usually quite good.

the shop on dawson st. wasn't an apple retail outlet .. it was compustore reselling macs.

apple have no interest in irish high street stores ... they are willing to let resellers fork out for the huge rents.

why do you think the likes of sullivan's, typetec, ark etc never opened a grafton st retail outlet or even a retail outlet anywhere.

orlib

apparently on the iPod website there's a form which you fill out + an Apple representative comes and replaces your iPod with in a few days. It might be worth checking out