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Sky Charges for Problems

  • 07-02-2006 11:18am
    #1
    decbuck
    Closed Accounts Posts: 315 ✭✭


    I am thinking of getting sky digital installed and have heard that if there is any problem they will charge you 108 euro to come out and have a look?

    Is this correct? How can they charge this if their service is faulty. Surely the ESb etc would not get away with doing this?


Comments

  • #2
    ixtlan
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭ixtlan


    Hi,

    For the first year of your contract, Sky will cover any faults with the digibox. I'm not sure about the dish, whether that's a full year too. After that, you are on your own and the 108 is Sky's standard call-out charge to fix whatever is wrong, including replacing the digibox. You can take out insurance but I think that's overpriced.

    I know it sounds crazy, but the logic is that you own the equipment after 12 months, so you can terminate Sky and just watch FTA (free-to-air).

    It is a concern, and I'm surprised that Chous don't play it up more, but I guess the reality is that faults are pretty rare. If you do have a fault, a common practice for those with a sufficiently tough attitude is to call Sky and threaten to cancel unless the call-out is free... and the rule is you have to go down to the wire... and they often but not always relent on the charge. I would not have the ability to do this. After I still want my Sky!

    Ix.


  • #3
    watty
    Registered Users, Registered Users 2 Posts: 32,417 ✭✭✭✭watty


    Actually you own it from day 1, but there is a 12 month warenty


  • #4
    navi_5445
    Closed Accounts Posts: 101 ✭✭navi_5445


    ixtlan wrote:
    It is a concern, and I'm surprised that Chous don't play it up more, but I guess the reality is that faults are pretty rare.

    I'm on my third Sky+ box in 24 months. Maybe I'm the exception to the rule but...


  • #5
    neacy69
    Registered Users, Registered Users 2 Posts: 2,823 ✭✭✭neacy69


    navi_5445 wrote:
    I'm on my third Sky+ box in 24 months. Maybe I'm the exception to the rule but...
    or maybe you just keep breaking em!!;)


  • #6
    pH
    Registered Users, Registered Users 2 Posts: 4,188 ✭✭✭pH


    Given how much a call-out charge for a plumber etc is these days 108 isn't excessive. No plumber would guarantee to come out and fix *anything* for a flat fee which is pretty much (up to a point!) what Sky are saying. It could be anything from the box being kaput to the dish having moved in the wind or a broken LNB.

    If you think it's excessive then there's nothing that you can't do yourself, including buying a 2nd hand box or getting up a ladder and realigning the dish.


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