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Cancelling Digiweb DSL

  • 29-01-2006 10:28am
    #1
    digitaldr
    Registered Users, Registered Users 2 Posts: 2,522 ✭✭✭


    I'm in the process of changing to Smart and emailed Digiweb 3 days ago to cancel my DSL BB on the Whitehall exchange. They sent me this the following day:

    I can confirm that your DSL connection has been cancelled. The reference
    for this is 7xxxxxxxxx.

    Anyway I emailed them back to find out when my BB service from them would actually cease as they specify a one-month notice period in their terms and conditions. No reply as yet but my BB is gone since last night although the DSL light is still lit on my modem.

    So my question is has my BB been cancelled and if so why is my DSL light still on? Maybe Eircom have to do something to take DSL off the line? I realise I could ring Digiweb but I don't think there's much chance of getting anyone on a Sunday! Anyway I'm resigned to the fact that I'm in for a BB less few weeks:(

    Thanks


Comments

  • #2
    justsomebloke
    Registered Users, Registered Users 2 Posts: 10,407 ✭✭✭✭justsomebloke


    Digiweb probably just ceased your account and so you can't connect, but you are probably still jumpered at the exchange and this is why your DSL light is still synched.


  • #3
    digitaldr
    Registered Users, Registered Users 2 Posts: 2,522 ✭✭✭digitaldr


    Thanks for that jsb - digiweb confirmed today that my sub is cancelled. DSL light still lit - wonder how long it'll take for the change over to smart to be completed?


  • #4
    cgarvey
    Registered Users, Registered Users 2 Posts: 3,889 ✭✭✭cgarvey


    Digiweb will just cancel the bitstream account, but your line will still be connected to a DSLAM until an eircom engineer takes it off (which they'll be in no hurry to do, unless they're running out of ports).

    It shouldn't take to long (~10 working days?) to get switched over to Smart, assuming all is in order with the Digiweb account, and Smart have processed the LLU request at the right time (when bitstream had been ceased, and not before, etc.).

    .cg


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