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Digiweb guys still around?

  • 03-01-2006 1:55pm
    #1
    MrMagoo
    Registered Users, Registered Users 2 Posts: 72 ✭✭


    Hi,

    I remember a while back there was some digiweb metro support people on these boards. Just wondering if you are still around. I am having probs with my metro and normal support channels are not working for me :-(

    Thanks.


Comments

  • #2
    PowerHouseDan
    Registered Users, Registered Users 2 Posts: 6,659 ✭✭✭PowerHouseDan


    There is a Number: 1890940405
    Get alot quicker response.


  • #3
    Overlander
    Registered Users, Registered Users 2 Posts: 14 ✭Overlander


    :mad: I can't get through to Digiweb customer support on the phone. There's a call queueing system that takes you inexerably towards "You are at position number 1" but you never get an answer!
    Then there's the ability to leave a phone message. We've left 2 of these. Only one was answered, and beleive me after the call my wife was wondering if she really had "gotten through" to Digiweb. Apparently the guy that called with a THICK and I Mean THICK accent, didn't seem to grasp that we were without a working phone system. At one stage the conversation went something like this:
    " Well will you call us back if you can't fix it?"
    DigiThick: "No, I won't be callin ye back. I don't make outgoing calls."
    Customer: "But you just called me?"
    DigiThick: "Yes, er, well. Here's what I'll do for ye. If you still ahve a problem later, get in touch again and I'll get you a really good fella to fix it."

    :confused:
    Anyone got any ideas? When is the World Cup drinking binge over in Dundalk?


  • #4
    Jumpy
    Registered Users, Registered Users 2 Posts: 7,606 ✭✭✭Jumpy


    Relax, ask to be put through to the next level.
    I have problems with them at the moment, but they have been nothing but helpful.
    PM Chaz if its that bad. But only if your call is logged with support already.


  • #5
    event
    Registered Users, Registered Users 2 Posts: 16,119 ✭✭✭✭event


    Overlander wrote:
    :mad: I can't get through to Digiweb customer support on the phone. There's a call queueing system that takes you inexerably towards "You are at position number 1" but you never get an answer!
    Then there's the ability to leave a phone message. We've left 2 of these. Only one was answered, and beleive me after the call my wife was wondering if she really had "gotten through" to Digiweb. Apparently the guy that called with a THICK and I Mean THICK accent, didn't seem to grasp that we were without a working phone system. At one stage the conversation went something like this:
    " Well will you call us back if you can't fix it?"
    DigiThick: "No, I won't be callin ye back. I don't make outgoing calls."
    Customer: "But you just called me?"
    DigiThick: "Yes, er, well. Here's what I'll do for ye. If you still ahve a problem later, get in touch again and I'll get you a really good fella to fix it."

    :confused:
    Anyone got any ideas? When is the World Cup drinking binge over in Dundalk?

    thats a lovely attitude to have, id say you're delightful on the phone


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