First time internet connection at home?????

ravenhead

hi guys,

need a little help, got a PC during the xmas & I need to connect to the internet for the first time at home, what do I need to do, I've tried connecting up to the line & I am getting No Dial tone, i don't have any settings put into network connections yet & was wondering where do I get this info?

sorry I know this is probably very basic but any help would really be appreicated,

thanks

R

Archytas

Now....

1... Do you have the settings from your providers?

username/password... access number?

If ya wanna set up a quick eircom one... eircom/eircom 1892150150

2... No dial tone is usually hardware or software related... but more on that later...

3... What OS?

4... are you willing to do some tests?

Gone West

ravenhead wrote:

hi guys,

need a little help, got a PC during the xmas & I need to connect to the internet for the first time at home, what do I need to do, I've tried connecting up to the line & I am getting No Dial tone, i don't have any settings put into network connections yet & was wondering where do I get this info?

sorry I know this is probably very basic but any help would really be appreicated,

thanks

R

You sure that you plugged your telephone line into your modem line in, rather than the (similar, but slightly larger) network port?

ravenhead

Archytas wrote:

Now....

1... Do you have the settings from your providers?

username/password... access number?

If ya wanna set up a quick eircom one... eircom/eircom 1892150150

2... No dial tone is usually hardware or software related... but more on that later...

3... What OS?

4... are you willing to do some tests?

See that's the thing - nothing came with the PC for internet connection, only this disc from AOL that turned out to be for a British line! I don't have anything to even get started with

Archytas

What operating system?

XP - > start->run->inetwiz

"Connect using phone line" ->next...-> enter the 1892150150 number there and "untick use area code and dialling rules".. area code and country code should grey out.

Next->username - eircom password - eircom

Next -> give it a name.

Forget the Outlook express setup...(its easy and can be done later)
Finish...

ravenhead

Archytas wrote:

What operating system?

XP - > start->run->inetwiz

"Connect using phone line" ->next...-> enter the 1892150150 number there and "untick use area code and dialling rules".. area code and country code should grey out.

Next->username - eircom password - eircom

Next -> give it a name.

Forget the Outlook express setup...(its easy and can be done later)
Finish...

Do I need to contact Eircom to get a user name & password set up?

Archytas

Nope... Username is eircom and the password is eircom...

ravenhead

Archytas wrote:

Nope... Username is eircom and the password is eircom...

Excellant - thanks a million, I'll give it a go

Gone West

jesus christ people.
Blind leading the focking blind.
offering bad advice.

Get a clue before wasting this persons time.
He/She allready said in the first post that they are getting a no dial tone error. That is well before authentication, and before dialing. It means(fairly obviously) that the phone line is not connected to the modem correctly.

jeez like...

{First thing you have to look at is whether its plugged into the right socket.
Its a common mistake for people to plug their POTS cable into the Rj45 socket. (often frys the network card).
Check that first.
If this is the case, are you sure that you have a modem installed in the computer? If so swap the phone line to that.}

If not, try plugging a phone into the telephone wire where you plugged it into the modem and check for a dialtone. If you get a dialtone and your modem isnt picking it up, at least that confines your problem to that area.

irlrobins

also some modems need an adapter to be connected (the order of the wires is different in ireland than UK afaik). So if you got a yoke that looks like the attached pic, stick that on to the back of PC and then attach cable from wall.

Gone West

irlrobins wrote:

also some modems need an adapter to be connected (the order of the wires is different in ireland than UK afaik). So if you got a yoke that looks like the attached pic, stick that on to the back of PC and then attach cable from wall.

again. think before posting...
really do.

That served no uiseful purpose. the uk socket/head is completely different.
It wouldn't have physically *fit* into the computer if that were the case.
Youre just confusing the op un-nesscarily.

irlrobins

well on a several PC's i've owned, if i connect a standard cable from wall socket to modem port it won't detect a dial tone.

I need to use the adapter i attached. The size of the heads are all the same. I'll see if i can find more info on this to prove my point.

edit: This is what I'm talking about: http://homepage.eircom.net/~leslie/testpage/wiring.htm

It might not be the solution in this case, but its not entirely wrong.....

Capt'n Midnight

If you are having problems connecting, then always use the cable that came with the modem. Some older ones had strange connections. So try the adaptor with the cable that came with the modem. USR were great for swaping the inner and outer wires. Some modems IIRC had to have a third wire connected but that was back in the dark ages.

Also try disconnecting everything else from the phone socket, answering machines and extensions and see if you can get a dial tone going straight into the original phone socket on the wall. Then add stuff back.

Try picking up an extension to confirm you've got the tone from the phone.

An old one is mistaking the LINE and PHONE sockets on the modem, make sure it's in the right socket.

ravenhead

Thanks guys for all the advise, I'll try it when I get home, i was messing around with it lastnight & I am getting a sound from it as if it's trying to dial in, I really think it's because I don't have any properties added to network connections. I'm going to try the Eircom one as mentioned above, But if this doesn't work is there any other one I should try or should ijust get in touch with Eircom net for a starter pack?

Archytas

FuzzyLogic wrote:

Get a clue before wasting this persons time.

Read my post. The connectoid is always the first thing you get out of the way.
I said I'd get back to the dial tone error later.
And next time keep your abuse to yourself.

BopNiblets

ravenhead wrote:

Thanks guys for all the advise, I'll try it when I get home, i was messing around with it lastnight & I am getting a sound from it as if it's trying to dial in, I really think it's because I don't have any properties added to network connections. I'm going to try the Eircom one as mentioned above, But if this doesn't work is there any other one I should try or should ijust get in touch with Eircom net for a starter pack?

You probably won't have to ring Eircom at all to use their pay as you go type service.

But there are some others out there, I think, the last one I used before Broadband was Oceanfree.
Esat BT could have one too.

Some links with pricing etc.:
The eircom one: http://home.eircom.net/products/freesub/
Esat: https://www.esatbt.ie/echannel/res.portal?_nfpb=true&_pageLabel=res_products&residentialProducts_actionOverride=%2Fpageflows%2FresidentialContent%2Fproducts%2Fiolfree

hobie

Eircom 'pay as you go' is the ideal starting service .... call Eircom and they can talk you thru the PC setup in just a few minutes ..... if you make the call to them on a Mobile then you can test the internet/pc link while your still talking to them

Call 1901 and ask for Internet Sales and say you want help to configure your pc to use 'Pay as you go internet access' ..... there are some good guys/gals there to talk you thru the setup

Eircoms full access options are shown here but as stated .. start off with the simple ' pay as you go' (at the bottom of this page) .... you can always upgrade later ....

http://home.eircom.net/products/

ps. and when your up an running, make sure you have full protection, firewall, anti-virus and a few other things (but that's for another thread)

ravenhead

Hi guys,

What error 680 all about??

irlrobins

http://www.modemhelp.net/dunerror/error_680.shtml

ravenhead

hi guys,

thanks for all the help with this earlier but I'm still having the same problem, I've put in the username & password of Eircom with the number that ye gave & try to dial in, then I got the Error 680 message, I've checked all connections & there's no problem with my modem.

Any ideas what it could be?

thanks

R

Alvis

If you connect an ordinary phone to the phone line that you are attenpting to insert into your modem, and listen to it, do you hear a dial tone?

Just to make sure the line wasn't dead in the first place...

ravenhead

Alvis wrote:

If you connect an ordinary phone to the phone line and listen to it, do you hear a dial tone?

Just to make sure the line wasn't dead in the first place...

Yeah tried this last night & the line is fine, Could it be the details that i have in Network Connections causing it?

Alvis

Emm... I'm not so sure it would be the details in the network connections yet. Since you can't get a dial tone already, there's probably is something wrong with the modem...

The details in the network connections just determine what number to dial to, username and password, etc. Getting a no dial tone error indicates a fault that is way before we even get to the dialing or ISP login.

Does the modem itself come with any diagnostic utilities?

Archytas

Try a hyperterminal test...

First find the com port that the modem is on.

Start>ControlPanel>Phone and Modem Options>modem Tab.

It should say attached to com3 or such like.
Take a note of it.

Then Start>all Programs>Accessories>Communications>hyperterminal.

Give it a name -like "test" - click ok.

New window - details and stuff.

See where it says "connect using"? Change that to the com port you found earlier on.
Then click ok and then on the next page - ok again.

This is a driverless hyperterminal test.

Next is a blank screen... You may not be able to see what your typing so be careful...

1. type atz and hit enter? Could you see what you where typing?
If you could then skip the next line - it will say ok+ anyway.

2. type ate1 and hit enter... it will say ok+ but next you should be able to see waht you're typing

3. type atdt 1892150150 and hit enter.

This will hopefully dial. If it does - reinstall the modem drivers or make sure your dialling using the correct modem in the dial up properties.

If it doesn't then its physical - modem, cable, port, Local loop, or exchange.

Change the cable. Ring 1892150150 on your phone. If you get computer noises then it isnt the exchange - if you dont you may have a routing problem and contact 1901.

Totally reinstall the modem anyway? see what happens... but at least you'll know where you stand.

ravenhead

Archytas wrote:

Try a hyperterminal test...

First find the com port that the modem is on.

Start>ControlPanel>Phone and Modem Options>modem Tab.

It should say attached to com3 or such like.
Take a note of it.

Then Start>all Programs>Accessories>Communications>hyperterminal.

Give it a name -like "test" - click ok.

New window - details and stuff.

See where it says "connect using"? Change that to the com port you found earlier on.
Then click ok and then on the next page - ok again.

This is a driverless hyperterminal test.

Next is a blank screen... You may not be able to see what your typing so be careful...

1. type atz and hit enter? Could you see what you where typing?
If you could then skip the next line - it will say ok+ anyway.

2. type ate1 and hit enter... it will say ok+ but next you should be able to see waht you're typing

3. type atdt 1892150150 and hit enter.

This will hopefully dial. If it does - reinstall the modem drivers or make sure your dialling using the correct modem in the dial up properties.

If it doesn't then its physical - modem, cable, port, Local loop, or exchange.

Change the cable. Ring 1892150150 on your phone. If you get computer noises then it isnt the exchange - if you dont you may have a routing problem and contact 1901.

Totally reinstall the modem anyway? see what happens... but at least you'll know where you stand.

Thanks a million for this - will try i t when I get home, I don't think it's the modem though as i am getting a sound like it is trying to dial & then it just goes dead & I get the error message - will try above though & let you know,
thanks again.

irishfeller

I'm having the exact same problem...is it a Packard Bell PC from PC World that you have by any chance? I bought one before Christmas and had the same problem - I'm getting the 'no dial tone' message even tho the phone line is fine. I brought it back to PC World...he plugged it in and it worked fine first time...connected to the internet straight away. I think I was using the wrong username and password tho..I have yet to try it with the correct username/password but will let you know if that was the problem..

ravenhead

irishfeller wrote:

I'm having the exact same problem...is it a Packard Bell PC from PC World that you have by any chance? I bought one before Christmas and had the same problem - I'm getting the 'no dial tone' message even tho the phone line is fine. I brought it back to PC World...he plugged it in and it worked fine first time...connected to the internet straight away. I think I was using the wrong username and password tho..I have yet to try it with the correct username/password but will let you know if that was the problem..

Yeah that's the one, it's the Packard Bell Imedia.... can you let me know if you have any luck

Archytas

:eek: Really??

A wrong username and password will not give you no dial tone.........
You sure your using the correct hole at the back....

Archytas

Also make sure that your firewall is off... NIS has been known to disable modems...

Also.... Sorry for all the updates to these posts but... I've just heard that that can be caused by blacklisting... In the shop did they use your access number or their own?

Domster

Hi
Just been reading this thread. I've been having exactly the same problem.

I'm a fairly experienced user. I recently overhauled my computer to what you see in my sig. I took the 56k PCI modem from my old build to the new, set everything up with eircom and couldn't get a dial tone.

My old build was

AMD Athlon 64 4000+
Epox 9HDAI Pro mobo with Via K8T800 Pro chipset
Gainward GeForce 6800le
Corsair 2x512mb TWINX PC3200 RAM
Thermaltake Silent Purepower 460W

With my old build, the modem works fine and since it won't work in my new build, I've stuck it in an old Gateway 500 Pentium lll running Windows XP and it works fine so there's nothing wrong with the modem.

When it wouldn't work, I checked the cable and changed it.

I tried a different phone socket.

I tried all three PCI slots.

I de-installed the driver and re-installed,first, the one from the installation cd and when that still wouldn't work, then I went to the Intel website and download an updated driver and that still wouldn't work.

I've done the Hyper terminal test and got no dial tone.

I unticked the wait for dial tone option but still nothing.

I queried the modem in Device Manager and it came back successful so the computer can communicate with the modem.

I turned off the firewall.....no dial tone.

I turned off my LAN controller in BIOS just in case that had something to do with it but still nothing.

I went into System Information to see if I could see an IRQ conflict but it told me everything's honky dory.

Just wondering if there's something I've missed. Is there a BIOS setting that is maybe feckin' it up or could a jumper on the mobo stop me modem from getting a dial tone. This board is still new to me, only built it at the weekend and haven't had much time to look at it.

The modem is a Sweex Essentials 56K PCI Modem. Intel(R) 537EP.

I'll be gettin' a new one, just haven't had time and thought I'd run it past you people one more time cos I'm at a loss as to what's wrong.

Archytas

Domster wrote:

I've done the Hyper terminal test and got no dial tone.

Was that driverless(staight to com port) or using the default modem driver?

Domster

That was straight to COM 3. I've even tried a few other COMs like 4 and 5 and 6 but still nothing. I'm gonna get an external USB modem on Saturday if I can't get this to work.

It's just so frustrating!! I can build a bloody computer from scratch. I know how to overclock me cpu, RAM and G-card but I can't figure this out!!

And even worse.....the damn thing worked on my old build and works on the old Gateway I have it running on now!!

What's the bet the solution is starin' me right in the face and I just can't see it.

tba

I have found that modems over a certain age can be intermitant in their connection ability, often dying for now reason what so ever only to rise from the dead later that week.

irlrobins

Domster wrote:

And even worse.....the damn thing worked on my old build and works on the old Gateway I have it running on now!!

Maybe it just doesn't like the new motherboard? Is there anything in BIOS to enable support for legacy pci devices?

ravenhead

Latest with my little problem - motherboard was faulty!! after all that! Had it back at PC world this morning & it's been replaced, can't wait to go home & try it out cause I'm going slightly mad from all this fiddling around!

irlrobins

fingers crossed!

ravenhead

irlrobins wrote:

fingers crossed!

Tell me about it!! I've been wanting to start me Cisco course for days, I'm way behind now....

Domster

Had a look in BIOS for that Enable support for PCI legacy device but didn't find it or anything like it.

I give up. Off to by a USB modem.

Thanks for the replies.

ravenhead

MODEM is f@ked -- YES I do mean in the second tower aswell, had to ring Packard Bell 7 it turns out that a whole batch of IMEDIA pc's went out without modems installed!!! the software is there but the physical part isn't! A tech is coming over on Monday to sort it out!!!!!!!

Sam Vimes

ravenhead wrote:

MODEM is f@ked -- YES I do mean in the second tower aswell, had to ring Packard Bell 7 it turns out that a whole batch of IMEDIA pc's went out without modems installed!!! the software is there but the physical part isn't! A tech is coming over on Monday to sort it out!!!!!!!

if the modem isn't actually there what did you have your phone line plugged into?

Sam Vimes

irlrobins wrote:

well on a several PC's i've owned, if i connect a standard cable from wall socket to modem port it won't detect a dial tone.

I need to use the adapter i attached. The size of the heads are all the same. I'll see if i can find more info on this to prove my point.

edit: This is what I'm talking about: http://homepage.eircom.net/~leslie/testpage/wiring.htm

It might not be the solution in this case, but its not entirely wrong.....

if the size of the heads are all the same you didn't have an english socket. an english socket is the thing on the end of this

irlrobins

no, all heads are the same. Anyway, the adapter was required in order for it to work. I might be wrong about the UK thing, it's prob another country.

ravenhead

Commander Vimes wrote:

if the modem isn't actually there what did you have your phone line plugged into?

The socket at the back marked modem!!! I know, it's madness I couldn't believe it either, especially when I was getting a slight dial tone when I had been trying it!