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USB Port Problems

  • 25-12-2005 2:03pm
    #1
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,663 CMod ✭✭✭✭


    Looking for some friendly help!

    I currently use a Dell desktop with Windows XP home edition. However other family members have being abusing the USB ports - i.e. removing hardware without doing the safely remove hardware bit first!

    Now my iPod wont plug in, or me USB memory card or me bluetooth dongle without me getting a USB port power surge error message.

    Looks like i need to reinstall the hardware? Anyone else come across this and know a solution?

    How do i re-install the hardware???


Comments

  • #2
    Karoma
    Registered Users, Registered Users 2 Posts: 19,396 ✭✭✭✭Karoma


    Unplug all USB devices.

    Open Device Manager
    [ Start -> Run -> devmgmt.msc -> OK ]

    Move down to the (last entry) bottom, expand, right-click and uninstall the entries.

    Reboot.



    It may also be worth checking the Dell website for any updates/patches (BIOS in particular).


  • #3
    Wertz
    Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    i.e. removing hardware without doing the safely remove hardware bit first!

    I've been tugging and pulling at my USB devices for years without ever having once used the safely remove hardware option...in fact I only recently discvered that that's what it was used for.

    There should be a diagnostics and drivers utility disc that came from Dell with your PC....the host controllers for USB are on it.


  • #4
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,663 CMod ✭✭✭✭faceman


    Unfortunately i dont have an option to un-install from device manager. (Im using XP home) The Dell website was no help. :-(


  • #5
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    safely remove hardware wouldn't cause that. I've set my computer to "Optimise for quick removal". All that does is turn off write caching. If you had your computer set to "optimise for performance", writing caching is on, which means you have to use "safely remove" as that flushes all data in the buffer to the usb device.

    If your ports are giving a power surge error, its not a software issue. Sounds like your ports are fecked.


  • #6
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,663 CMod ✭✭✭✭faceman


    Right ive tried everything now. Put a patch on the pc from the dell website for the power surge issue. Uninstalled and reinstalled the software but ports still not working!! HELP!


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  • #7
    Wertz
    Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    Sounds like a fault in the controller board itself...were the connected devices using the port(s) for recharging or drawing power from them? Something coulda got fried after being hurriedly disconnected, in which case no amount of s/w is going to help...hope I'm wrong.


  • #8
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,663 CMod ✭✭✭✭faceman


    uh oh spaghettios! what should i do?? :(


  • #9
    tech
    Registered Users, Registered Users 2 Posts: 2,860 ✭✭✭tech


    just a thought have you tired using a USB hub and plug it into the USB port at the back rather than using the ports up pthe front ?


    just a thought


  • #10
    faceman
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Social & Fun Moderators Posts: 16,663 CMod ✭✭✭✭faceman


    tech wrote:
    just a thought have you tired using a USB hub and plug it into the USB port at the back rather than using the ports up pthe front ?

    No i havent, forgive my ignorance but what a usb hub??


  • #11
    Wertz
    Closed Accounts Posts: 11,909 ✭✭✭✭Wertz


    It's like the equivalent of a power strip that you'd plug all your electrical equipment into and then only have to put one plug into a socket, except it's for USB.

    IIRC dells have 2 ports on the face panel that are integrated into the case, which are then wired onto the motherboard, but the sockets at the back are hardwired onto the motherboard, so what tech suggests could work.

    USB hub is about a tenner from any computer shop...make sure you get a 2.0 not a 1.1; they're faster.


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