IBB just installed

Irishpimpdude

I just got ibb installed and i am only getting 800kbps when i ordered the 2mb product... could it be possible that they installed the 1mb product instead???

testicle

No, welcome to IBB, your service will be crap. 800 is good.

PowerHouseDan

I take no pity on anyone who gets ibb...

Lex_Diamonds

Ha ha. Some people are just suckers for punishment. Seriously though, good luck with that connection.

Irishpimpdude

Yeah i know but i really need the upload! lol so i took the chance...

sutty

You think its bad now, wait untill 6 my good man, then watch as you get 56modem speeds and less!

ai ing

You really should have had a look here before you ordered IBB. Problems with them are very common.

ecodub

Irishpimpdude wrote:

I just got ibb installed and i am only getting 800kbps when i ordered the 2mb product... could it be possible that they installed the 1mb product instead???

Consider yourself lucky I have an IBB Ripwave that should be 512k - I get less than 45k most times.

Don't bother contacting support, they don't seen to reply to emails and if you manage to get them on the phone, they will more than likely blame your computer settings

800kps is still good

Irishpimpdude

Its not for 2mb im off to the phone these ***** better answer...

Irishpimpdude

****ing ****!!! im gonna kill them! i swear im going on my roof now to kick that stop sign around! im actually gonna get a red sticker that says stop and put it on it! 12 ****ing month contract!!! 80kb/s down and 53kb/s up!! on 2mb!! she said she changed a setting which should make it better but you know it didnt do nothing except restart my ****ing net!!! and there is no cooloff ****ing period **** im pissed off now!!!!! give it over the weekend she said it will get better! more likey a whole lot worse! and no one around my area has IBB !

zuma

Irishpimpdude wrote:

I just got ibb installed and i am only getting 800kbps when i ordered the 2mb product... could it be possible that they installed the 1mb product instead???

Ah....NO!

They are dire at the best of times...fell lucky as you are in the better service region at the moment..!!

Khannie

You're not getting what you paid for. Tell them you want to cancel. If they refuse, get in touch with comreg.

Irishpimpdude

I dont really count myself lucky tbh! if i was lucky i would have ntl!!!

Irishpimpdude

I ask can i cancel she said yes but if you do you are liable for the installation charge and the remaining 12 months!!!!

TerrorFirmer

Irishpimpdude wrote:

I ask can i cancel she said yes but if you do you are liable for the installation charge and the remaining 12 months!!!!

IBB are absolutely ****. You really should have researched a bit first!

When you ring them, mention breach of contract and Comreg.

Irishpimpdude

Im back on the fone to them this guy seems alot more helpful

Khannie

Irishpimpdude wrote:

I ask can i cancel she said yes but if you do you are liable for the installation charge and the remaining 12 months!!!!

Tell them you'll pay for the service when you get it. You're supposed to be getting 2Mb (or fairly close). You wouldn't pay full price for half a sandwich, would you? The law will be on your side for this one.

Irishpimpdude

Yeah i know the dick said they would ring me back there trying to find out the problem... but ill give them an hour then ring them back... im just gonna ring them all the time until they sort it

PowerHouseDan

It doesnt work they dont sort it out the only way is to cancell the contract ask anyone here.

Irishpimpdude

Ok the guy just rang me back after investigating the problem... and he found out that the site im on only went live today and there are a couple of problems with it but it should be up and running on the weekend without a hitch... he was helpfull lets hope he wasn't lying :-D

PowerHouseDan

Ah well thats funny, Well dont say we didnt warm you..But on a surprising note...They actually rang you back....Strange!

Creamy Goodness

doesn't this product have a full 7 day cooling off period?

PowerHouseDan

I think that you have 7 days after ordering, Not installed.

Irishpimpdude

Yeah thats what she said to me... Hopefully it is better over the weekend...

optiplexgx270

Call every day and complain about pings they dont care about speeds but pings you have a chance after 6 weeks im on 240k/240k

CyberGhost

I'm sorry I didn't catch the title of this thread, did you write that you just installed a headache?

Irishpimpdude

Yeah i think you did understand i ment to say "Headache just installed"

Mutant_Fruit

Drop em faster than a hot tomato. Get a refund on the installation, get the equipment out, and tell em they are in breach of contract. Which they are. As for the feeble excuse of "that highsite is new". They have the exact same problems on Three Rock and Tallaght, and they are the first highsites to have gone up.

Cuddlesworth

Agreed take some screenys and internet test to show how crap the service is then run, if it gets better most of the time a week down the line it goes bad againn.

Oh yeah the operaters lie through their teeth

Irishpimpdude

Well if its not better over the weekend ill be canceling... im now getting 125kb/s upload when i was getting 53kb/s earlier and still 80 download

Cuddlesworth

Its going to go up and down like mad, They really use the contention ratio unlike most other providers. My best speeds are at the early hours of the morning

Irishpimpdude

Haha they better not be lying to me! and btw my uncle gets 240kb/s up and down and he is on the north circualar road

Nevyn

When a IBB connection works it works really well.
If on a mast at that 'ISSUES' then it rarely works as it should.
The sevice is patchy dependind on where you live and bu how much they have overloaded thier network.

tywy

my ibb works great....i got it there about 3 months ago....I tried to get it in may and couldn't. Now I think I'm on one of the newer towers....it goes great for me...I'm getting 100 up and down on bit torrent with a 1Mb connection. I can't really complain :P I was just lucky. Although I had a ****e time with eircom so I suppose I deserved a bit of luck

HomunQlus

@Irishpimpdude

Trust me on that one: You would have been better off with NTL... we had IBB in our house and got ANGRY about their speeds. Like someone says in his sig - IBB TRULY IS a vocation of the damned.

You think it's gonna get better? Well good luck... I'm glad I have constant ~350 KB/s with NTL - we had a 1 Mbit connection with IBB and best we constantly had in the end were 2.5 KB/s. A modem is faster for cryin' out loud.

Well... good luck with IBB... :rolleyes:

Irishpimpdude

Ntl is not available to me...

Dummy

Contact the Office of Consumer Affairs on Monday morning. You are fully entitled to call them as a consumer. You are NOT getting the service you purchased.

unkel

Dummy wrote:

Contact the Office of Consumer Affairs on Monday morning. You are fully entitled to call them as a consumer. You are NOT getting the service you purchased.

Khannie wrote:

Tell them you'll pay for the service when you get it. You're supposed to be getting 2Mb (or fairly close). You wouldn't pay full price for half a sandwich, would you? The law will be on your side for this one.

The law will probably not be on your side unfortunately...

The skeptic in me would imagine small print in the contract referring to contention ratios of 48 or something like that or poor SLAs

Pity you can't get NTL. I've been with them for 2.5 years now and speed = full speed. Always. So my 3mbps connection means 350KB/s-400KB/s download

PowerHouseDan

Right to Clear this up, Cos lads i have Heard everything, Done everything, Contacted everyone about IBB, He has a 24;1 Content ratio
84.KBPS
which works out about 9k a Second?
So Unless the Service Falls below that, And if it does, Screen Shot it. Packet loss everything....After that point IBB have broken there contract with you.
Another option would be to cancell your Direct Debit...
I Dunno what IBB would do about that.
But Really there your two Choices.
People Say i will keep ringing and Ringing, Been there tried that, i Have bills to show over s 2 month Period i made 148 Phone calls to IrishBroadband and it doesnt work. Legal Action Doesnt work. But showing them prove that they are breaking contract works, They will try to Fob you off by saying oh we have Mast problems. Bull thats Ibb speeds for you. I have been out of my Contract 2 months now. They still have there stuff on my roof. They took money last month even though i am not legally in a Contract anymore. I have Filled a Small Claims against them. They Lied 3 times saying my Bank Refused the money into the account, Got prove from the bank that this didnt happen. I am Currently owed 148 Euro from them.

Dummy wrote:

Contact the Office of Consumer Affairs on Monday morning. You are fully entitled to call them as a consumer. You are NOT getting the service you purchased.

Sparky

get out while you can, seriously

get ntl or metro

Mutant_Fruit

unkel wrote:

The law will probably not be on your side unfortunately...

Right lads, i was thinking about setting up as a broadband provider soon enough. I was going to get a leased line off eircom and then resell it onwards. I'll get a 10meg line (SDSL of course) to start off with. My basic package will be 10meg each way, no download limits, no time-based ****e, all for a mere €30 a month.

Of course, the service is going to be at 200:1 contention. And i fully expect to have at least 50 people trying to download at the same time, so don't expect to get anywhere near the 10meg speed you're paying for, but don't worry, its fully legit, i advertised a 10meg connection at 200:1 contention! As for packetloss, expect up to 50% due to the severely congested network i'll be running. Forget about VoIP!

Now, who thinks that would stand up if someone decided to lodge an official complaint with one of the governing bodies (Comreg or even the advertising board). I don't think it would. Thats pretty much exactly what IBB are doing, except instead of 200:1 contention, its 20:1 (i think) and instead of 10meg speeds, its 2meg.

In this sort of case, i think the law would favor the consumer.

Irishpimpdude

I think your right there! but im getting the best pings ever :eek:

Pinging heanet.ie [193.1.219.0] with 32 bytes of data:

Reply from 193.1.196.218: bytes=32 time=8ms TTL=247
Reply from 193.1.196.218: bytes=32 time=8ms TTL=247
Reply from 193.1.196.218: bytes=32 time=7ms TTL=247
Reply from 193.1.196.218: bytes=32 time=8ms TTL=247

Ping statistics for 193.1.219.0:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms


Pinging heanet.ie [193.1.219.0] with 32 bytes of data:

Reply from 193.1.196.218: bytes=32 time=8ms TTL=247
Reply from 193.1.196.218: bytes=32 time=8ms TTL=247
Reply from 193.1.196.218: bytes=32 time=7ms TTL=247
Reply from 193.1.196.218: bytes=32 time=8ms TTL=247

Ping statistics for 193.1.219.0:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 8ms, Average = 7ms

Whats up with this?? :eek:

raheny red

At the beginning I was really píssed off with IBB, however, they were only minor teething problems. I think it is a great piece of kit!

Anyone else in the Raheny area. If so how are you finding IBB??

Irishpimpdude

Im finding it ok atm 100kb/s up/down which should be around 215 each way and pings of 10ms average...

kdouglas

in general, the law will always favour the consumer

however id go over the contract in detail and check for clauses

IMO, youd have a case as long as you can prove the connection is consistently below an acceptable level

tell them you want to cancel your connection in writing, if necessary get a solicitors letter outlining sound legal reasoning as to why they are in breach of contract and contact your bank, again by writing, to cancel your direct debit or other payment method, make sure to keep copies of everything and send them all by registered post

Irishpimpdude

Ok well they still havent sorted this out im about to get back in the phone to them :mad: :mad: :mad:

Irishpimpdude

**** yeah they fixed it... im soooo happy now

:::.. Download Stats ..:::
Connection is:: 1793 Kbps about 1.8 Mbps (tested with 2992 kB)
Download Speed is:: 219 kB/s
Tested From:: http://testmy.net/ (server2)
Test Time:: Mon Dec 19 2005 11:06:25 GMT+0000 (GMT Standard Time)
Bottom Line:: 32X faster than 56K 1MB download in 4.68 sec
Diagnosis: Awesome! 20% + : 91.97 % faster than the average for host (112.6)
Validation Link:: http://testmy.net/stats/id-JD45P8WXQ