P&P rip-off - Negative feedback?

Genghis

I bought some clothing off an "E-bay Powerseller" in London with apx 500 positive comments & no negative comments.

He charged me £19.99 Postage, Packing and (compulsary) Insurance. I thought it was a little on the high side, but then I noticed that all his items have the same postal charge. I assumed that it was maybe sent FEdEx or DHL - he claims in letters writ large that many consignments are received overnight.

So the package arrives 3 days later. I look at the stamp and see that he spend all of £9.07 on the postage. He put it in a recylced mailing bag that was partially damaged and taped together. There is no evidence of any insurance (it was sent first class, no tracking, no signed for delivery, no registered post).

Basically I feel aggrieved that this guy is creaming close to €20 on every sale. I know there is not much you can do about it - a lot of people do this, I know - but I am wondering if I should spoil his 100% feedback?

nava

HI

I had similar problems in the past, what I did was send them a mail with, how much you paid for postage, how much they charge you, and after say that they charge you £10 for packaging and the trip to the post office and you find that charge a bit much, and ask for a partial refund.

Most times they know that if you are not happy they risk getting a negative feedback so they should give you a refund.

Even if the postage was already listed in the auction as £19 they might come back to you with price already listed in the auction Blah, Blah Blah, don't take that for an answer and ask for a refund, if you don't ask you don't get it.

Also remember that you might risk getting a negative feedback if they haven't give you any.

Regards

ambro25

I'm not condoning rip-off charges, but...

...if the P&P was quoted in the auction and you bid in full knowledge, well... you agreed to the contract and that's pretty much that. At any rate, you should have queried the P&P before bidding. Put it down to experience (I've been eBaying for years and I always send a message to the seller aking him to confirm the P&P or querying same if it seems high for the item - and how do I know that it seems high? I do my homework and look at P&P for other similar items in other eBay auctions).

eth0_

ambro25 wrote:

I'm not condoning rip-off charges, but...

...if the P&P was quoted in the auction and you bid in full knowledge, well... you agreed to the contract and that's pretty much that. At any rate, you should have queried the P&P before bidding.

Eh, he paid for insurance and there was no insurance on the package!
I'd call that a rip off.

Personally I would ask him to refund part of the p&p and leave neg if he refuses.

Genghis

ambro25 wrote:

I'm not condoning rip-off charges, but...

...if the P&P was quoted in the auction and you bid in full knowledge, well... you agreed to the contract and that's pretty much that. At any rate, you should have queried the P&P before bidding. Put it down to experience (I've been eBaying for years and I always send a message to the seller aking him to confirm the P&P or querying same if it seems high for the item - and how do I know that it seems high? I do my homework and look at P&P for other similar items in other eBay auctions).

I bid in full knowledge of the charge, no question.

What I couldn't have known or estimated is the actual cost of postage (what weight, what package dimensions, in anaother country, etc), or indeed which service he was going to use (regular post or courier). I was relying on his experience and judgement to determine the postal charge - the guy has sold over 500 items in 6 months, all v. similar, all items I viewed by him had the same charge.

Now I know it was a rip-off, I am simply asking if I should spoil his 100% feedback. If I do perhaps others won't have to (as you suggest) "put it down to experience").

.... Sending mail to seller now - response will determine feedback.

Genghis

E-mail sent:

Paul,

I received the suit today. Thank you again. I look forward to getting home and trying it on for size.

One thing bothers me though. You charged me £19.99 for post, packaging and insurance. No one likes being ripped off, and that is the feeling I got when I seen the package arrive. An old recycled postal bag turned inside out, the suit stuffed inside and a stamp showing me you paid £7.09. I also have nothing to suggest that the item was insured - no signed-for delivery, no registered post, etc. My contention is that you took almost £20 from me and spent just over £7.

For £20 post and packing, I was expecting FedEx-type delivery, and packaging a little more suited to the garment inside. In addition, I would expect faster service than 72hrs delivery - for that price Next Day would not be unreasonable.

I am strongly considering the comment below as (negative) feedback.

"Good quality product, but this guy rips you off on P&P. Disappointed"

I am however, conscious of your 100% positive feedback, so I am willing to listen to your explanation before I do so.

I look forward to an early response.

Regards,

Mr E

Well worded email.... I'll be interested to read his reply.

Genghis

Reply to e-mail, see below:

Hi,

many thanks for your reply and to be given the opportunity to rectify your complaint before you leave feedback.The comments you make about faster delivery for the price you paid are perfectly valid. Perhaps more care should been considered with our packaging in this instance. Our policy generally is to send next day in well packaged parcels. I am sorry you are disappointed therefore we will refund £13.00 back to you. Payment will be credited to you tomorrow.

many thanks

p.s. I hope the suit fits o.k.

Mr E

Perfect!

Goes to show, if you don't ask, you'll never get.

Well done...

nava

Hi

Well done, as I said if you ask most of the times you will get a refund.

I will ask you to write my next mail to a seller.

Regards

RuggieBear

Alot of ebay sellers have massive P&P charges and insrance so that they can reduce the listed selling price of item in order to give less commision to ebay.

eg: i bought memory stick from the states last month. stick: €40, P&P €20, insurance €20. Price of postage when little padded envelope arrives $1.99 :rolleyes:

Still every stick for sale on ebay came to about this price despite the variations in postage and insurance....just dif sellers wanting to give ebay less commision

good on you though for getting some money back

Nukem

You can report the seller if they do not deliver "exactly what it says on the tin" its a built in rule. If you feel your getting hi charges then send a message to the buyer and ask them how they are sending the item and by who........see if they have a tracking system and ask the seller to e-mail you the number once sent.

Bought a $1.99 crimps,heads,tester yada yada......no worries and it cost me $19.99 to ship but came from Hong Kong and had a shipping number. Did ask if they could do anything but the cost and thay emailed me a detailed list of how much why and when.

Always worth a ask. All they can say is no:D

5500

Ive had the same problem before and the answer i generally recive is "the price includes handling charges" like come on 10e to stick something in a padded envelope.

Incedently i recieved some shoes today that were not packaged,just in there normaly box with an address sticker on it.The box was falling apart and wet or dirt seems to have gotten in on the shoes,i was also charged an extra 8e that what the postage was marked as on the box.

Ive emailed the seller something simular to the OP so we'll see what they come back with

Gone West

Aye, same as ruggiebear I bought a memory stick for 1 cent, and the postal cost was $10.
Its a sly little way for sellers to scam ebay.

ambro25

Well done to the OP - nice email and heartfelt congrats

EDIT <snip> /EDIT I still wouldn't quite call it a rip-off.

At the end of the day, say you're shopping for a widget, do you buy the one from shop A for €10 with €5 delivery, or the one from shop B for €1 with €14 delivery? It's horses for courses, so just do your homework and check other auctions!

E.g. search for a 'widget' to bid on in eBay, up come 50 listings, 48 (with Buy-It-Now) @ €1 with €10 P&P and 2 (auctions + probably private sellers, not eBay stores) @ €3.50 with €4 P&P... it's not complicated, now, is it?

Not to belabor the point, but you're free to bid or not, so...

And with regard to negative feedback, I'd never, ever negative-feedback anyone, no matter how big or small the problem, until all other avenues have been tried & failed... and certainly not as an 'example'. Especially if you risk getting one back, deserved or *especially* not, since once it's there, it's there forever - I have 1, out of 207+, which resulted from a mistake on my part (letter with payment from buyer fell under the entrance doormat, I never thought to check), extremely daft and could have been avoided - that was back when I was just starting to use eBay in 1999. For that, I'll never get back that fabled 100%... (and I've left my share of negs to non-payers, note).

BrianD

I didn't think the letter was well written but it obviously got the desired result!!

Most postal companies have their rates on their web sites so it should be straightforward to get a ball park on the costs. You could also ask for evidence of insurance. Though since you got your result its probably water under the bridge.

Genghis

BrianD wrote:

I didn't think the letter was well written but it obviously got the desired result!!

Most postal companies have their rates on their web sites so it should be straightforward to get a ball park on the costs. You could also ask for evidence of insurance. Though since you got your result its probably water under the bridge.

Emmm, without knowing:

a) Which postal service
b) The dimensions of the item (its a suit, it could be packed several ways)
c) The weight of the item
d) The nature of the 'insurance'

Without knowing the above, it's impossible for someone to estimate postage and to arrive at a firm conclusion as to whether a charge is reasonable or not.

How do I know? Because I tried.

What was my conclusion? Yeah, £19 is probably a good ball park for the suit in question, if it is going to be delivered quickly, with care and wrapped appropriately.

It was when I seen what he paid and the way it was packed that I decided to say 'rip-off'.

@ ambro25

You chose to illustrate your point with a a widget - the very definition of a generic product. I was buying a tuxedo suit. There was only one other option, from the same seller available to me in my size. FWIW I won the auction at a very good price. I am very pleased with the purchase. I was just pissed at the rip-off on P&P.

Thanks all the same for the tips re: E-bay. Rest assured I am no novice. You may not want to ruin anyones rep, but that is (as I suspect) because you are a seller. Different perspective on P&P to me altogether, I guess.

parsi

Genghis wrote:

I am strongly considering the comment below as (negative) feedback.

"Good quality product, but this guy rips you off on P&P. Disappointed"

You would need to be careful as that looks very close to being an example of feedback extortion.

Generally if you're having issues you should allude to but not directly mention feedback. And I would hesitate to even allude to that until after the initial exchange of emails.

Just my 1 rupees worth..

GreeBo

The fact that you got charged 20 and the stamp said 7 or whatever is irrelevant. You paid shipping charges, not postal charges.
The bit you have every right to feel pissed off about is the fact that you paid for insurance but received none. A nice little earner for the seller I'd bet.

A Dub in Glasgo

If you paid for insurance but there was none bought, you should have reported to the seller that you have yet to receive the item

Genghis

GreeBo wrote:

The fact that you got charged 20 and the stamp said 7 or whatever is irrelevant.

I can't understand how anyone can defend this practice. P&P is not supposed to be a profit centre for sellers, it is supposed to be a re-imbursement of reasonable expenses.

From E-Bay

E-bay Help wrote:

eBay encourages sellers to clearly describe the item and postage and packing details in their listings to avoid possible confusion.

A postage and packing fee can cover the seller's reasonable costs for packing and sending the item. However, postage and packing fees may not be listed as a percentage of the final sale price.

When a bid is placed, the bidder is entering into an agreement with the seller to purchase the item, which most often means incurring reasonable postage charges that may also include packing fees.

Where there are disagreements between buyers and sellers regarding postage charges, eBay encourages you to communicate with each other to seek resolution.

ambro25

Genghis wrote:

You chose to illustrate your point with a a widget - the very definition of a generic product. I was buying a tuxedo suit. There was only one other option, from the same seller available to me in my size. FWIW I won the auction at a very good price. I am very pleased with the purchase. I was just pissed at the rip-off on P&P.

No. You misunderstood my point. In the context of my post, a widget = anything. I routinely try to find parts/cables/stuff for my Izzi Pro swivel (very obscure and positively ancient Windows CE palmtop). I'm lucky if there's 2 relevant hits in any given week on eBay.com, never mind .co.uk, .ie or .fr - I'd still call that widgets. Re-phrase "widget" to "good(s) or service(s) for auction" - that better?

Genghis wrote:

Thanks all the same for the tips re: E-bay. Rest assured I am no novice. You may not want to ruin anyones rep, but that is (as I suspect) because you are a seller. Different perspective on P&P to me altogether, I guess.

Search my eBay userID (same as herein:ambro25), check my feedback, more or less the same amount feedback from Buyers and Sellers (slightly more from Buyers as I haven't had time to sell much on eBay lately, plus Boards.ie is much more convenient ).

I don't want to ruin anyone's rep because when you're a solo eBayer (as different from a pro- or semi-pro eBayer, e.g. running an eBay shop), it takes a lot of time, effort and civility to build a credible rep that's going to earn you trust from -say- a seller that wouldn't ordinarily ship to Dublin, but does it on the back of your rep, or get a bid from a buyer who hesitates between bidding on your widget and the same by another Seller - simple point.

I've been at zero feedback like everyone else, I didn't get to 181 feedbacks at 99.7% in a few years with thinking lightly at opportunities and consequences of negative-feedbacking a seller or buyer - again, simple point.

This boils back to your initial point, which essentially amounted to contemplating negative-feedbacking the Seller for a P&P (to which you agreed by bidding) which turned out to be lower than what you were obviously prepared to paid, and my reply/posts, which were essentially: don't ever contemplate negative-feedbacking so lightly and since you agreed to the P&P quoted (as high as it may have been), it is not a rip-off. Period.

Bluehair

Have to say I'm on board with Genghis with this one. There's a gulf of difference between giving negative feedback 'lightly' and what he did.

For example I won an item recently for €9 (bit of an impulse purchase so no opportunity to ask for P&P quote before bidding).

When i asked how much P&P was I got a 'Your total to Europe is €27.95'. Now aside from the petty fact that i asked specifically how much P&P was not the total this seemed a tad on the high side so I emailed back straight away saying this and asking clarification for P&P to DUBLIN, IRELAND with info on what kind of P&P(airmail? DHL?) plus a request to be paypal invoiced for the total. The latter was ignored and the reply was again simply 'Your total is €27.95'.

I paid promptly anyway but if P&P charges don't come reasonably close to €18.95 I will be pissed and follow it up again with potentially negative feedback. Far too many sellers see P&P as an easy way to ramp up profit...

ambro25

Bluehair wrote:

Far too many sellers see P&P as an easy way to ramp up profit...

Agree totally. To the risk of repeating myself - yet again - this is why you should always check P&P (whether stated in the auction or not) with the seller before bidding. When are users going to latch on that eBay should not *ever* be treated like a brick-and-mortar store? Jaysus!

Meanwhile, a short time earlier...

Bluehair wrote:

For example I won an item recently for €9 (bit of an impulse purchase so no opportunity to ask for P&P quote before bidding).

And there you have it...

That is another reason why there are so many auctions for 'standard eBay commidities' (e.g. Bluetooth or IR USB adapters, Wifi dongles, second-hand PS2 games, etc, etc.) listed with a Buy-It-Now at €0.99 and P&P at €17.99.

It's the same with everything - you don't enter in a binding agreement without reading the fine print first. No point crying in your soup after the fact. As for using negative feedback as a come-back to excessive P&P, I'd be *very* surprised if you are not deemed to be in the wrong by eBay (inasmuch as the matter might be referred to eBay).

Look, I'm *absolutely* not condoning P&P abuse (I first experienced it years ago, once but never again) - I'm just stating that if you as the Bidder/Buyer do not ensure all the facts and rights are on your side before you enter into the contract that a bid is, and which as the Bidder/Buyer, you choose to enter into (the Seller is hardly forcing your finger on the mouse button!) - you will be legally checked. No more, no less.

Bluehair

ambro25 wrote:

Meanwhile, a short time earlier...
And there you have it...

Ok i take your point completely. Normally I'm religious about checking this out but in the event there was only UK P&P quoted so I went ahead but am getting the distinct feeling I'm getting done on the P&P.

The seller has a few similar items so what I may do is get a mate to query P&P charges on one of these before the auction ends and if there's a descripency with mine then I'll take it further. I take your point about negative feedback though.

muffler

I know this thread is over a week old but only after seeing it and wished to throw my story into the pot.

I was going to buy a PS 2 game on ebay from a seller in England. The P&P was given at £1 for delivery to UK and £3.50 to worldwide which obviuosly included Ireland. I sent the guy an email querying the additional charge and pointed out that I had received other games in the past from England and the cost of stamps would have been in the region of 50p to 90p.

I offered £1.50 for the P&P but he wouldnt budge from the £3.50. I emailed him again and explained that it was going to cost him no more to send it to me here in Donegal than it would to someone living 10 miles down the road in Strabane (N.I.) and then offered him £2. But he took the view that it wasnt his fault that I lived in Ireland as opposed to Northern Ireland and that I shouldn't be wasting his time haggling about the postage cost. he wasn't that nice at all about it.

The kids had me tortured to get this game and to be honest he was selling it cheap so I reluctantly bought it with the £3.50 P & P charge. I left him as I thought a neutral feedback stating that I was delighted with the purchase but disappointed at the delivery charge.

He then give me a negative feedback with this as his comment "AVOID!!!! WINGES WITHOUT CONTACT...DANGEROUS BUYER....BEWARE.

To date I have 39 purchases on Ebay and this is the only negative feedback I have received. The term "dangerous buyer" was very annoying and I did submit a report to Ebay about this comment but that was about 3 months ago and I never got a reply.

A Dub in Glasgo

I do not think the neutral you gave was justified. His retaliation with a negative was not justified either. You agreed to pay the P&P for international shipping yet gave a neutral?!

ambro25

A Dub in Glasgo wrote:

I do not think the neutral you gave was justified. His retaliation with a negative was not justified either. You agreed to pay the P&P for international shipping yet gave a neutral?!

Am with A Dub in Glasgo on this, consistent with my earlier views/opinions in-thread.

You asked the seller, he refused - if you weren't happy with the P&P quoted, you just had to wait or look for another auction. It really is that simple.

You agreed to pay the P&P in the end, you received the game, it was as described, etc, etc, you should have posted positive, as the seller met all his obligations - how on earth were you expecting anything else than negative after posting a neutral in those circumstances? As expected, it turned around and bit you in the @ss. (I should have added in my earlier post about eBay not to be considered like any brick-&-mortar store, that it is also not to be considered like the FS section of Boards.ie )

muffler

In hindsight maybe I was wrong in posting a neutral. What in effect I was trying to do was protest at the rip off charge for posting to Ireland. That guy got £1.50 sterling extra out of the deal.

I accept that I could have shopped around and I was under no obligation to buy but at that time the particular game was available and I was under a bit of pressure to buy.

I didn't say anything bad about the seller other than I was disappointed at the delivery charge and I certainly dont think it justified his comments about me

Cactus Col

As someone said, you shouldn't give negative feedback lightly ... but that doesn't mean you shouldn't give it at all.

"The fact that you got charged 20 and the stamp said 7 or whatever is irrelevant."

That's crap, if they tell you it costs €20, then €20 euro (or there abouts) it should cost. I'd have no problem leaving negative feedback for that.

GreeBo

Cactus Col wrote:

That's crap, if they tell you it costs €20, then €20 euro (or there abouts) it should cost. I'd have no problem leaving negative feedback for that.

Postage != Shipping Costs, where is the problem understanding that?
If the item says €20 shipping and you get charged €20 shipping you have no comeback. You agreed to it ffs!
If the seller drives over and delivers it to your door by hand there will be no postage but you can bet that you will be charged for it.
If you dont like the conditions dont bid on the item.
Simple.

Bluehair

muffler wrote:

I didn't say anything bad about the seller other than I was disappointed at the delivery charge and I certainly dont think it justified his comments about me

I'd complain to ebay about it, while yours may have been a bit unfair the feedback he left was clearly retalatory.

It'll prob end up with both of you agreeing to withdraw (which is obviously what he's aiming for).

muffler

Bluehair wrote:

I'd complain to ebay about it, while yours may have been a bit unfair the feedback he left was clearly retalatory.

It'll prob end up with both of you agreeing to withdraw (which is obviously what he's aiming for).

I did complain about 3 months ago but have yet to receive a reply

ambro25

muffler wrote:

I did complain about 3 months ago but have yet to receive a reply

Doubt you'll get any at all - see above:

ambro25 wrote:

(...)

It's the same with everything - you don't enter in a binding agreement without reading the fine print first. No point crying in your soup after the fact. As for using negative feedback as a come-back to excessive P&P, I'd be *very* surprised if you are not deemed to be in the wrong by eBay (inasmuch as the matter might be referred to eBay).

(...)

I'm just stating that if you as the Bidder/Buyer do not ensure all the facts and rights are on your side before you enter into the contract that a bid is, and which as the Bidder/Buyer, you choose to enter into (the Seller is hardly forcing your finger on the mouse button!) - you will be legally checked. No more, no less.

And if you do *which I doubt at 99.9%* as posted hereinbefore it will probably be to withdraw both feedbacks altogether.

Gurgle

ffs - people selling on e-bay aren't logistics managers.
They put in a figure for p&p that will definitely get the item to the seller, with a margin. Generally they don't know what it will actually cost until they pack it up, bring it in to the post office, have it weighed and say 'How much to send this to Dublin'.

Take your suit for example - would you know how much its going to cost you to post a suit to London ?

Of course theres also an element of setting a minimum price for an item. e.g. including €20 p&p for a memory stick - If it sells for €1, you get €21 including the cost of getting it there.
You know before you bid what its going to cost, why whinge ?
If you didn't want to pay €29 for the tuxedo, why bid ?

Same with the insurance - he sold you insurance, maximum liability of €29, why shouldn't he underwrite the insurance himself ?

delly

I got an item of clothing delivered a while ago and when i asked about P+P from the UK, they gave me a figure of STG£12, but did say if it was any less they would happily refund the difference.

Actual cost was £7 and the other £5 was refunded without even asking for it. Happy days.

rubadub

There needs to be a sticky saying

Why is the ebay seller's postage so expensive?

I am sick of explaining it here. People know how much the total is and still pay it, why? it is usually still the cheapest, it can be the cheapest due to the very high postage they are moaning about!

Winning Hand

Dont need to be from hong kong to be a dick about postage, check this out
http://cgi.ebay.co.uk/Battlefield-2-Special-Forces-DVD-18-95-NEW-SEALED_W0QQitemZ8241346136QQcategoryZ101657QQrdZ1QQcmdZViewItem

These people should have their accounts barred

A Dub in Glasgo

Did you report the seller to ebay. Ebay lose out on their juicy fees for this kind of thing and they do not like it!

Winning Hand

Think I shall, didnt realise it was actually forbidden by ebay seeing as it was so prevalent. I will see what kind of mood I am in after my dinner

astec123

Just to enlighten, the "postage costs" are not the same as "posting costs"

Postage costs include for someone like myself with very few sales
Going to the shop to get envelopes and padding
Packing it up securly with selotape
Walking to the post office (some times driving)
Paying the postage cost

In all you are being charged for getting to the shops, envelopes, padding, selotape to pack it, packing time, getting to the post office, and paying the postage.

Posting costs are just that how much it cost to send. Ebay says that you can be charged a reasonable price for shipping & handling ie all the above details.

To be honest the person complaining about the £3.50 to post should realise that the person may have to drive to the post office and that takes time, so I would want to be paid for doing my job for the 20 mins or so therefore maybe it does take 1.50 to send it but 70 for driving costs, another 1.20 for time spent doing the job. Think about it this way, if your boss asked you after clocking out to do a job would you just do it without clocking back in? I wouldnt, I would want to be paid for the extra time.

rubadub

A Dub in Glasgo wrote:

Did you report the seller to ebay. Ebay lose out on their juicy fees for this kind of thing and they do not like it!

but a lot of the time the juicy fees go to the seller who can then sell at a lower price while making the same profits for themselves. Everybody wins except ebay, but I do feel sorry for the ebay owners, I hear they are living on the bread-line

A Dub in Glasgo

Correct but that then allows those sellers to undercut legitimate sellers who play by the book.

ambro25

A Dub in Glasgo wrote:

Correct but that then allows those sellers to undercut legitimate sellers who play by the book.

Or those who are not quick enough to adapt to the market...

rubadub

A Dub in Glasgo wrote:

Correct but that then allows those sellers to undercut legitimate sellers who play by the book.

Problem being??
If you are that worried then buy from "legitimate" sellers and give ebay the profits if you want, I think they make enough from my paypal transactions as it is, I won't loose any sleep by buying from low cost/high post sellers

Most people I see moaning about post costs knew them in advance and paid, why? because they were the cheapest...

A Dub in Glasgo

rubadub wrote:

Problem being??

I do not like getting booted off ebay for not following their rules. I have sold enough items to get good feedback. I would have thought the problem was signing up for a service then circumventing the rules.

If you are that worried then buy from "legitimate" sellers and give ebay the profits if you want

Thanks for your concern but I will buy from whoever is the cheapest coupled with the best feedback.

I think they make enough from my paypal transactions as it is, I won't loose any sleep by buying from low cost/high post sellers

As a buyer, it does not cost you any more for using Paypal. As a seller it is different.

Most people I see moaning about post costs knew them in advance and paid, why?

I do not know why people buy then moan with explicitly stated P&P costs[

because they were the cheapest...

Possibly the cheapest

rubadub

A Dub in Glasgo wrote:

I do not like getting booted off ebay for not following their rules. I have sold enough items to get good feedback. I would have thought the problem was signing up for a service then circumventing the rules.

point taken, I suppose it is unfair on legitimate sellers who state correct postage yet cannot compete with the guys offering high postage/low cost. I was just looking at it from the buyers angle

A Dub in Glasgo wrote:

As a buyer, it does not cost you any more for using Paypal. As a seller it is different.

I was thinking of their poor exchange rates, they make a lot of money from me on exchange rates, still probably the handiest to use.

Gone West

Ladies, keep the handbags away.

Keep it on topic, or lockage will occur.
thanks,
Fuzzy

masterK

I have had a similar problem with being ripped off with P&P on a package from the states. I paid £25($45) P&P for the item to be shipped Global Priority (2-3 day delivery) and to be insured. I received the item after 9 days, with a postage cost marked on the enveloped of $19.95. The insurance column was left blank and as I could find no other proof of insurance I can assume there was none. It was packaged in a shoddy paper envelope with no padding. I sent the seller a mail asking to account for the extra $25 dollars in postage costs, here is his response.

Hello,
Thank you for your comment,
i would like to mention one thing for, did you pay any customs duty, of cuarse not, i pay for taxes this way the buyer will receive the item very fast and will not pay for any import taxes,
your item was insured, pack all the item the same way to make it go faster in the post office, i have not rip you or anything, 25 GBP is the cost for the shipping and handling + insurance, and inlcuding my item taxes.
one more thing , did you like the watch ?
hope we can deal again. i don't see any reason to leave a negative feedback, but if you do i will do the same thing. im a profissional seller and i thin you are a great buyer.
Thank you for your business.

He is trying to claim that he has paid customs charges on my behalf and threatening to put a negative for me if I leave him one even though I have done absolutely nothing wrong. I was wondering if I would have any luck making a report to ebay about this guy?

A Dub in Glasgo

ebay will not be interested. What was the value of the goods you bought off the seller?

woody

masterK wrote:

I have had a similar problem with being ripped off with P&P on a package from the states. I paid £25($45) P&P for the item to be shipped Global Priority (2-3 day delivery) and to be insured. I received the item after 9 days, with a postage cost marked on the enveloped of $19.95. The insurance column was left blank and as I could find no other proof of insurance I can assume there was none. It was packaged in a shoddy paper envelope with no padding. I sent the seller a mail asking to account for the extra $25 dollars in postage costs, here is his response.



He is trying to claim that he has paid customs charges on my behalf and threatening to put a negative for me if I leave him one even though I have done absolutely nothing wrong. I was wondering if I would have any luck making a report to ebay about this guy?

You can report him for excess postage also send the e-mail directly to ebay have a mate who works there and persons like so are being watched.

Was he from China or the USA also he cannot pay Customs Charges you the Buyer pay them at point of entry.

I would leave Negative Feedback and also put a claim in with Paypal for his Fraudulent activity.

I personally now will not buy of anyone with excessive postage.

This is done for one reason only, to circumvent paying listing fee's as the postage is not taken into account when fee's are calculated.

Nail the Ba5tard.