IBB: Downtime planned for Thur 24/11

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Email from IBB:

*** Important Notice: A planned network maintenance outage has been scheduled for this Thursday morning 24th Nov 2005 at 12:01am - 6am ***
Dear Customer,

Due to essential network maintenance on our core network a planned outage has been scheduled. It is likely that during this period you will experience intermittent loss of service, we will however endeavor to reduce downtime to a minimum. This maintenance is scheduled for this Thursday morning the 24th Nov 2005 at 12:01am - 6am.

We apologise for the short notice given but this was due to an internal error on our email announcement system. Irish Broadband sincerely apologize for any inconvenience that this may cause but assure you that the work being performed is necessary.

Thank you for your time.

Irish Broadband.
Customer Services.

Incase you didn't get the email.

Adey2002

The_Edge wrote:

Email from IBB:

... you will experience intermittent loss of service, ...

Incase you didn't get the email.

No change there then, just a normal evening with IBB.

Sparky

yeah, why bother sending emails out.

We apologise for the short notice given but this was due to an internal error on our email announcement system. Irish Broadband sincerely apologize for any inconvenience that this may cause but assure you that the work being performed is necessary.

nothing new there

spooky donkey

Is this for their entire network or just a certian High site? Where are you at then? I`ll have to go check my own email.

sutty

I just got that mail as well. I am on the Guinness highsite.

PS... I love that bit about the "email server" having an "error" :rolleyes:

Red Alert

so even their internal systems don't work - muppets! i got the mail too and was positively frothing at the mouth.

Washington

I did't get this email. Have Breeze not ripwave, also facing Kilinarden Hill Highsite.

Random

I got this. I'm on breeze. Bloody annoying!

flamegrill

if 6 hours of downtime means ibbs service goes back to something usable, doesn't anyone think its worth it?

Random

It's "fine" as it is. Let me have my torrents I say

LegacyUser

There was something wrong with mail.irishbroadband.ie lastnight. Couldn't send out mail. Lets hope it improves the system .. if anything. Be positive

banquo

/me growls even angrier than before at this news..

Cuddlesworth

flamegrill wrote:

if 6 hours of downtime means ibbs service goes back to something usable, doesn't anyone think its worth it?

Yeah and pigs can fly, it will go down and everybody who was fine will be getting slowly worse and visa versa

[V3]

I got the email but have not disruption in the service apart from it being extremely slow than normal. I'm barely reaching 200kpbs.

JanneG

7:50 and the connection is down... completely...

Ah well...

CiaranC

Mine is down since last week. How long does it take to get through to these jokers on the phone?

Steffano2002

Well, I didn't get that e-mail and I'm a "business customer"... Thank God my "business" doesn't depend on my internet connection! :rolleyes:

CiaranC

Im a business customer also.

dealgan

Letterkenny down also - last checked around 8:10am

Noticed it was down when trying to email ibb support to complain about my terrible service !

sutty

I'm a business customer also. With a Breze lite connection (3mb) Woke up at 3 and the connection was extreamly slow. Tried it at 7:50 and it was down, then at 8:50 and it was working, however there was no differance from what I could see. I will give it till I get home. If its still crap then. I will be continuing to bug them about installing my product due to them breaching the SLA.

Steffano2002

dealgan wrote:

Noticed it was down when trying to email ibb support to complain about my terrible service !

Ironic isn't it?

LegacyUser

So whats the speed like guys? Is it back? I'm in work so I haven't had a chance to see what the affects of the downtime are.

[V3]

It went down from about 7.00 am this morning for 1 hour or so. Back to the speed it was before it went down. Still barely reaching 200kpbs. I doubt IBB the fixing has anything to do in making our connection better. IBB just doesnt care.

Asok

Currently my service is worse than it was, I actually had an okish connection and now it's taking 3 minutes to load a page

Steffano2002

I can already sense the pleasant surprise waiting for me at home this evening. . . . . :mad:

LegacyUser

Crap!! Mine was okay! I mean not too bad. At least I could use VPN on it.
Hopefully not too bad. :eek:

arcane99

I am starting to think that they are restricting the traffic on purpose.

The attached capture shows an ftp download from Today (Siac), and the 800 spike also happen yesterday at the exact same time under the same conditions.

Btw, Got an email yesterday telling me my connection issues since august have now been resolved.

Yes, the connection has gone from 50kbps to 110kbps since the NEW backhaul.

Blaster99

Can you guys send e-mail via smtp.irishbroadband.ie (or mail.irishbroadband.ie, same thing)? I can't.

arcane99

Blaster99 wrote:

Can you guys send e-mail via smtp.irishbroadband.ie (or mail.irishbroadband.ie, same thing)? I can't.

The email servers seem to be messed up at the moment.

I sent a reply to a support request at support@Irishbroadband.ie and it spit back to 2 emails with 7 internal staff addresses which could not be found..

Strange that, I didnt think IBB had more than 5 staff members.

Steffano2002

arcane99 wrote:

The email servers seem to be messed up at the moment.

I sent a reply to a support request at support@Irishbroadband.ie and it spit back to 2 emails with 7 internal staff addresses which could not be found..

Strange that, I didnt think IBB had more than 5 staff members.

Same happened to me yesterday but with 8 internal staff addresses that could not be found!

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

Ali.****@irishbroadband.ie
Anne.*****@irishbroadband.ie
Aidan.*****@irishbroadband.ie
Shane.********@irishbroadband.ie
Kris.*********@irishbroadband.ie
Mani.*********@irishbroadband.ie

then

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

Rosemary.******@irishbroadband.ie
Tony.****@irishbroadband.ie

I wasn't e-mailing support@Irishbroadband.ie though... I was sending an update to an IBB employee...

LegacyUser

Got a fright there .. thought it was

Rosemary.West@irishbroadband.ie

I think you should remove those email addresses, in fairness, its not very nice to post their names like that on the Internet.

Asok

I now get an average 1200ms ping to the rte mast where I was getting 30ms pings to boards yesterday!

irlrobins

yea smtp.irishbroadband.ie is having issues. They're aware of it. Mail will eventually send, so maybe jsut set timeout values nice and high.

My d/l speed was grand an hour or so ago. Was ****e a min ago but seems back up. This is what its doing at the mo...

Steffano2002

bubby wrote:

I think you should remove those email addresses, in fairness, its not very nice to post their names like that on the Internet.

Done. No harm intended...

Steffano2002

And as expected...



And I'm on the "Business 3MB"! :mad: They've outdone themselves once again! Thanks IBB!!!

LegacyUser

Steffano2002 wrote:

Done. No harm intended...

Fair play to ye Steffano. Looking at your output there .. I have NEVER had a connection speed that low to IBB (only when it was down completely).

I'm worried what it will be like when I get home now

paconnors

Sorry to but in lads. but last night at around 23.50 RTE put out a message on rte 1 sayin it was turnin off one of their transmiiters for 6 hours so essential maintaince could be done. so i'd say they had turn off their bb service to allow rte to make these repairs.

so i dont think ibb made any essential repairs

irlrobins

i doubt rte work would interfer with IBB transmitter TBH.

paconnors

but i think you will find the ibb lease space of the rte Transmitter network. and if anybody has to climb the transmitter. all juice on that tranmitter needs so be switched off. or somebody becomes a southern fried chicken for Col. Sanders.

BigMoose

Whatever they've done it seems to have had a fantastic effect on me (belmont mast) - pinging sip.blueface.ie used to have a few % packet loss and a time of between 80-100ms but now is the best I've ever seen it:

Ping statistics for 213.168.225.133:
Packets: Sent = 92, Received = 92, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 33ms, Maximum = 74ms, Average = 35ms

Also irishisptest is reporting 1.63Mb down 1.66Mb up which is also unheard of at this time of day.

For about 6 months I had this kind of good service then in the last 3 or so it's been around 500kbs each way at this time of day.

I'm sure it'll all go to sh*t in the next few days/hours

Edit: just tried adslguide.co.uk and nearly fell off my chair:

Direction
Actual Speed True Speed (estimated)

Downstream 1907 Kbps (238.4 KB/sec) 2059 Kbps (inc. overheads)
Upstream 1860 Kbps (232.5 KB/sec) 2008 Kbps (inc. overheads)

sutty

Well I just got around to fully checking out my connection. Speeds are just as bad as before. If not worse. However I did notice I no longer go from the Guinness mast, to the ESB mast, to the RTE mast and then to the IBIS access node. I now go from Guinness to the IBIS.. but no speed increases, in pings or downloads.

rommy667

im with ibb for a year now and i have to say the support is bad,but on the plus side i was flying it most of the year till last monday ive gone from a 2/2m to 40k max up and 5k dl and they dont seem to be in a hurry to fix me back up :mad: also no cap rocks most ip providers have awful low caps which SUCK,so over all i have to say im a happy (when i get fixed back up) ibb user.

vinks

well ibb are still boned for me, from what i know d15 area has been somewhat fixed, but a few mates of mine who didnt have problems before now do have problems with the service.

vinks

well ibb are still boned for me, from what i know d15 area has been somewhat fixed, but a few mates of mine who didnt have problems before now do have problems with the service (they were in an unaffected area before) i get the feeling ibb are just shifting the bandwidth around to give the impression that things are fine.

pete

IBB was fine for me (on ballycoolin in D15) for 18 months, then pretty bad for about 2 weeks, and now it's perfect again that they've fixed it.

If it is a case of them 'shifting bandwidth around' i guess ballycoolin must be the promised land.

Nevyn

ballycoolin mast does seem to have a lot less problems the the Atrium mast
guess which one we are on
It has improved but we are not holding our breaths.

Skud

since the update my connection is getting really slow download speeds... in Cork on the R&H mast. Anyone else with this? Practically elimanted my spyware probs so its not that... I think it's them, but tracert is showing perfect pings on their masts, if I ring them they'll prob think its client side and won't bother helping me...

arcane99

Skud wrote:

since the update my connection is getting really slow download speeds... in Cork on the R&H mast. Anyone else with this? Practically elimanted my spyware probs so its not that... I think it's them, but tracert is showing perfect pings on their masts, if I ring them they'll prob think its client side and won't bother helping me...

I have been onto them about this problem myself, and its since they (supposed) increased the backhaul. Showed them graphs of 3.6kb/s http downloads and 10kb/s ftp, which I tried off eircom and came in at 120kb/s.
I have tried this on an osx system and its still the same so it aint a windows problem.

I put together a test of downloading from ftp a Linux iso from different servers around the world and US/20 Japn/15 Uk/35 IE/35kb/s.

But give bit torrent a shot and downloading 2 files comes in at 100+kb/s.

They did adjust settings on my modem, and rebooted my ip and I captured it while downloading from a russian ftp at 7kb/s. But look at the curious 900 spike straight after the reboot, then just dies away. Strange!

But of course, coming from them, it aint their problem.

Nephew

since the last thursday my connection is more consistent.

slightly off topic but has anyone ever got a warnings from ibb for the amount they download? i haven't but i'm curious. what would be a reasonable daily figure?