Gak.co.uk

Den_M

Does anyone have any experience with this online music store?
I ordered a Jackson DKMG in transparent black just a few moments ago.
A bit late to be asking I know!!

Sorry if this didn't warrant a new topic but I gave a look around before resorting to starting a new one.

68 lost souls

A friend of mine got his RG from there, it took a few weeks to get here, possibly 2 or 3 months, cant exactly remember because it was 2 years ago.

feylya

Mate of mine ordered an amp from there. Got it without problems iirc. They seem to not have a lot of stuff in stock a lot of the time.

Waltons

I bought a double bass pedal from them and it was grand, delivered very quickly and all.
My friend was unlucky with shipping from them. He bought a guitar (also a Jackson, I think) and it arrived wrecked. Can't remember exactly what was wrong with it (this was a while ago) but they took it back without any hassle and sent him out a replacement

Den_M

Ok thanks. As long as it get's here in good condition and within reasonable time it's all good. I wanted to get a Schecter Hellraiser but can't find one to order anywhere. Soundcontrol.co.uk was as close as I came but they don't deliver outside England.

If anyone else has anything else about the site I'd appreciate the feedback.:)

goin'_to_the_PS

ordered two amps off 'em about a year ago, one was broken, no hassle getting it returned only i had to pay for posting it back to england, i think thats the norm with returning anything ove the net......is it.

david

goin'_to_the_PS wrote:

ordered two amps off 'em about a year ago, one was broken, no hassle getting it returned only i had to pay for posting it back to england, i think thats the norm with returning anything ove the net......is it.

Not if its damaged! They company is obliged to replace it at no extra cost, ie not charging you carriage in/outwards on returns!

Creamy Goodness

bought my gibson off them, ordered and then 2 days later it came. top notch service

Doctor J

Haven't gotten anything from them myself but I know a few people who've gotten stuff from them with no problems at all.

Den_M

Thanks for the info.
Seems like they're pretty reliable so. It's the first time I've ordered stuff on the net and I'm just a bit anxious. Theres no indication of whether the stuff you've ordered is in stock or not so I guess that will affect the delivery time.

Creamy Goodness

give them an email or a ring first, to check stock.

Den_M

Cremo wrote:

give them an email or a ring first, to check stock.

If I find a time machine lying around somewhere I will...Like a dumbass I ordered before thinking of such things. I've inquired since asking if it is in stock and if it isn't, how long will it take to get it in.

Eoin Madsen

freakonaleashx wrote:

Not if its damaged! They company is obliged to replace it at no extra cost, ie not charging you carriage in/outwards on returns!

It's actually a tricky one. If it's a warranty return then you usually do have to pay carriage returning it to them - it's part of the standard warranty agreement. If you're returning on the grounds that it's unserviceable and it's your Consumer Right to have it replaced/repaired/refunded then you can pretty much get them to pay the return. Of course, that assumes that your consumer rights are either applicable or enforcable in their country. If they choose to **** you over, there isn't a lot you can do about it unless you want to spend quite a lot of money on legal action.

Creamy Goodness

Den_M wrote:

If I find a time machine lying around somewhere I will...Like a dumbass I ordered before thinking of such things. I've inquired since asking if it is in stock and if it isn't, how long will it take to get it in.

oops sorry i actually did read that part of your post, but it totally flew out of my head when i posted last

Den_M

I'm bumping this thread because I just found out that my order from GAK.co.uk has been cancelled. Apparently the details on my credit card didnt match the address entered on the site. They only ship to the address of the card holder. Which is fair enough. But I entered everything correctly.
Anyone ever have this problem? I dont know whether to re-order or not. It shouldn't get a different result as I'd be entering the same details.

Beecher

Den_M wrote:

I'm bumping this thread because I just found out that my order from GAK.co.uk has been cancelled. Apparently the details on my credit card didnt match the address entered on the site. They only ship to the address of the card holder. Which is fair enough. But I entered everything correctly.
Anyone ever have this problem? I dont know whether to re-order or not. It shouldn't get a different result as I'd be entering the same details.

Loads of times, mismatching postal codes (I dont have a postal code), using 01 instead of +3531 for a phone num.

Den_M

But postal code is a required field.
I put a - in there. Would that have ****ed the order up. This is the third I had cancelled. Im well pissed off at this stage!

feylya

Have you phoned them?

Den_M

Didn't phone. Emailed a couple of times but they take their time replying. Might ring altogether.

Beecher

Den_M wrote:

But postal code is a required field.
I put a - in there. Would that have ****ed the order up. This is the third I had cancelled. Im well pissed off at this stage!

I have never had a problem ordering off gak, but I have had my card refused elsewhere over postal code. I usually use 000 myself.

Kenny_D

Their prices are really good. I'd go ahead with them over thomann tbh if I found something cheaper on their site. They seem a fairly good company and a lot of people have ordered from them

Den_M

They said the order was advised to be cancelled by my credit card company. Because the address GAK.co.uk had didnt match the address they had on file.
This is bull****, I rang my credit card company today. They said they approved the transaction, that they didnt mention anything about addresses. This means GAK.co.uk now have the authorisation code to debit my account.
I've emailed them demanding an explanation.
Any reason this could have happened?

bellg124

Hey folks have any of you who have ordered from them been caught for import duty or vat? Or is it included like the way it is with thomann?

Cheers!

fuzztone

bellg124 wrote: »

Hey folks have any of you who have ordered from them been caught for import duty or vat? Or is it included like the way it is with thomann?

Cheers!

As with anything purchased within the EU you will not be charged additional import duty or vat.

darrenw5094

5 year old thread.:rolleyes:

Boards should take a look at how these old threads can be dragged up. It was probably on display at the bottom of the newer poster boards.ie page.

Yakult

I ordered a Marshall Dsl401 from there, maybe 3 years ago? anyway, 2 weeks later I walked in home and their was a guitar-like box sitting in the my boiler room (Side of the house)

Low and behold they had sent me a Fender RI 72 telecaster instead of the amp. (Worth 500 more than the marshall.)

Turns out they had 3 orders from Ireland and managed to mix them up big time.

But within a week they had collected the guitar and delivered the amp and sent me an apology.

That was a good first impression

Other than that any time I've ordered they have been good and quick, always within a week or two.

I'd recommend them personally and you never know, you just might get something better than you ordered lol


edit;

darrenw5094 wrote: »

5 year old thread.:rolleyes:

Boards should take a look at how these old threads can be dragged up. It was probably on display at the bottom of the newer poster boards.ie page.

God dammit lol

Squidgy Black

R_H_C_P wrote: »

I ordered a Marshall Dsl401 from there, maybe 3 years ago? anyway, 2 weeks later I walked in home and their was a guitar-like box sitting in the my boiler room (Side of the house)

Low and behold they had sent me a Fender RI 72 telecaster instead of the amp. (Worth 500 more than the marshall.)

Turns out they had 3 orders from Ireland and managed to mix them up big time.

But within a week they had collected the guitar and delivered the amp and sent me an apology.

That was a good first impression

Other than that any time I've ordered they have been good and quick, always within a week or two.

I'd recommend them personally and you never know, you just might get something better than you ordered lol


edit;


God dammit lol

I would've kept the tele

feylya

darrenw5094 wrote: »

5 year old thread.:rolleyes:

Boards should take a look at how these old threads can be dragged up. It was probably on display at the bottom of the newer poster boards.ie page.

If you have a problem with a post, report it. If you have a suggestion for the site, post it in the Site Development forum. This is not the place.

Yakult

stetyrrell wrote: »

I would've kept the tele

I could have too, as he dropped it in without letting anyone sign for it, so I could just say "What guitar?" But nah, he might have lost he's job over it so that wouldnt be cool at all!