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Do I pay for free trial

  • 19-11-2004 2:28pm
    #1
    kiss103
    Closed Accounts Posts: 50 ✭✭


    Need a bit of advice here and apologise if this has been answered before

    I have signed up for Eircom's free trial .

    then this week i have recieved a bill for 238 euro for this

    Eircom broadband say this is because i signed up mid billing period and they haven't given me the credit yet.


    i don't undestand this as if they could add this to a bill mid period then surely they also can sort their credit procedure !"

    they want me to pay this and say i'll be credited next bill.

    for me this is not good enough and informed them that i would not pay this portion of the bill


    My question is , does anyone know if i pay my the amount of my bill that is due excluding broadband , can they cut me off, as they say they will.


Comments

  • #2
    eth0_
    Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    When did you sign up? If you are within the 3 months trial, you shouldn't have been charged ANYTHING as you have the right to cancel before the trial is up without having to pay anything


  • #3
    Diabolus
    Registered Users, Registered Users 2 Posts: 820 ✭✭✭Diabolus


    From what i remember the Eircom trial requires you to sign up for a year.
    Thats probably why you were charged nearly a years worth of dsl.

    Work it out .. 3 months free = 9 months charges.
    9 x 30 odd euro = 270

    Maybe thats the answer?


  • #4
    eth0_
    Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    Ah, that makes sense.


  • #5
    Sleipnir
    Registered Users, Registered Users 2 Posts: 5,513 ✭✭✭Sleipnir


    "Pay us now and then we'll give it back to you" ?????

    To Eircon: WHAT THE HELL IS WRONG WITH YOU PEOPLE!?!?!?


  • #6
    koneko
    Registered Users, Registered Users 2 Posts: 10,304 ✭✭✭✭koneko


    I thought the Eircom trial doesn't require any sign-up? At least, I didn't sign anything or agree to anything, and they claim if you don't like it, they'll "whisk it away, quick as a flash, no questions asked"

    I suspect the bill is for the first half of the month, when you were making calls on presumably a package like Eircom Anytime, for regular dial-up or ISDN. When they cancel that, they backdate it and charge you for the calls during that month.


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  • #7
    gombín
    Registered Users, Registered Users 2 Posts: 270 ✭✭gombín


    Surprisingly enough, eircom tell the truth. You should be credited on your next bill. To save yourself being cut off, raise an official query on your A/c. This will allow you to just pay off the rest of the outstanding amount.

    Regards.


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