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Dsl loss of connection

  • 28-10-2004 8:03am
    #1
    h0stn0tf0und
    Closed Accounts Posts: 155 ✭✭


    hi,

    I renently got a
    Belkin adsl modem. I changed the settings to match the settings from the netopia eircom supplied and everything went fine for weeks. But last weekend my connection went down. The modem was unable to sync with the exchange and hence no access. I wasnt at home at the time and another person in the house called eircom and they tried to blame the hardware. Nothing could be fixed. After a while the service was restored, no action on my side. The device has worked fine since I got it and this was the only problem. Last night the connection went down again, having worked fine since the weekend connection was restored. To me this looks like its an eircom issue with service or could this be my device? I find it strange for the device to work and then not work and work again! Last night may be due to storm damage methinks but eircom blaming my hardware is buggin' me a bit.

    TIA


Comments

  • #2
    daymobrew
    Registered Users, Registered Users 2 Posts: 6,571 ✭✭✭daymobrew


    When the connection is down can you swap the netopia modem back in, so that you are dealing eith eircom-supported hardware?
    If it fails there they might have a troubleshooting strategy for that modem. If that modem fails then you can blame eircom and demand action. As long as there is an unknown (your modem) in the equation they will likely blame it.


  • #3
    girldef
    Registered Users, Registered Users 2 Posts: 124 ✭✭girldef


    Yeah if neither modem works try changing the filter, if it still doesn't work it has to be something with the line.


  • #4
    douglasman
    Registered Users, Registered Users 2 Posts: 241 ✭✭douglasman


    Hi,
    Last night's downtime was scheduled in Cork anyway. They were upgrading the BAS in Churchfield which meant everyone in Cork went down for about 15 minutes last night. Cork only has one BAS (Broadband Access Server) and that's based in Churchfield.


  • #5
    h0stn0tf0und
    Closed Accounts Posts: 155 ✭✭h0stn0tf0und


    I will try replacing the modem next time and see what happens. I have been doing some asking and found some modems have problems with pppoe in they way they handle the dropping and reconnecting, some dont reconnect as expected, i.e the request of a webpage. I am looking into it more. I am not in the Cork area and from peeps I've been talking to dsl was up for them but none of them are eircom customers.

    any one out there have a belkin modem like the one above or any modem other than the one provided for that matter?, any other advice/tips would be great.
    <edit> The filter may also be the problem gonna try new one.
    Thanks guys


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