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AV Software with router

  • 13-10-2004 10:36am
    #1
    wideband
    Registered Users, Registered Users 2 Posts: 315 ✭✭


    Hi all,

    I've downloaded Norton Anti virus....try to run live update and get the error message..."cant return callback"...

    basically what i need to know is... will a router affect an AV program from downloading/connecting

    (or would it be windows service pack 2 ?)


    Thanks


Comments

  • #2
    leeroybrown
    Closed Accounts Posts: 7,563 ✭✭✭leeroybrown


    WinXP SP2 changed the built-in firewall settings to on by default so your configurartion may have changed when you installed it.

    Basically, it depends what port number the AV software tries to call home over. If Norton AV requires a port that your router doesn't have open then you'll have to unblock it outgoing. I don't know off-hand what port Norton AV uses.


  • #3
    wideband
    Registered Users, Registered Users 2 Posts: 315 ✭✭wideband


    Hi Leeroybrown

    WinXP SP2 changed the built-in firewall settings to on by default so your configurartion may have changed when you installed it.

    I disabled the firewall on winXP and retryed, but it made no difference.


    Basically, it depends what port number the AV software tries to call home over. If Norton AV requires a port that your router doesn't have open then you'll have to unblock it outgoing. I don't know off-hand what port Norton AV uses.

    Its strange as the AV will update this new worm detection that Norton AV 2005 has and some other updates, but not the virus definitions....ill try and find out the port number though and see if it makes a difference...

    Thanks


  • #4
    leeroybrown
    Closed Accounts Posts: 7,563 ✭✭✭leeroybrown


    I would be surprised if Norton AV used a strange port for downloads. You should also consider the possibility that you could already have some form of worm/.malware on your system that is preventing you from downloading live updates.

    It might be an idea to manually download the updates from the Norton site and apply them. You could also consider booting into Safe Mode to disable any processes that could be causing this problem.


  • #5
    wideband
    Registered Users, Registered Users 2 Posts: 315 ✭✭wideband


    Hi

    I would be surprised if Norton AV used a strange port for downloads. You should also consider the possibility that you could already have some form of worm/.malware on your system that is preventing you from downloading live updates.

    the system is brand new and never connected to the net except for the AV download attempt


    It might be an idea to manually download the updates from the Norton site and apply them. You could also consider booting into Safe Mode to disable any processes that could be causing this problem.

    This is an option ill try tonight...thanks for that leeroybrown


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