Ireland Offline Survey

jwt

A new survey has been created here for Ireland Offline.

This survey has been designed to collect relevant data to allow us present hard facts and figures to politicians, telcos and the media as well as for our own information.

Not all the questions are mandatory, but we would appreciate you taking the time and effort to fill it out as completely and honestly as possible.

There is no requirement to give contact details, the survey is anonymous, but you can leave contact details at the end if you so wish.

Any problems with the survey can be PM'd to me, posted here or mailed to chairman at irelandoffline dot org


Regards

John

damien

Take the survey Take the survey Take the survey Take the survey Take the survey Take the survey Take the survey Take the survey.

Folks, we need every single person that views this forum to take this survey. Send the link on to all your friends too. Email anyone in your address book. This is really really important and in the end will be used to help benefit anyone with or wanting broadband and affordable internet access.

seamus

Done.......

GoneShootin

/me mimics seamus

Moriarty

Done.

Moriarty

Off topic stuff split off here.

flamegrill

did it ages ago. .... (hours like, after adams post to open)

byte

Done.

Clover

done also

Couch Potato

Done ...

Should we not name and shame the ISP's ?????????????

jwt

Strangely so far :

29 people are unhappy with service provider

12 neither happy or unhappy and

36 are happy

So I'm not sure what to make of that, I'm suprised

However later I am going to post a link to the survey on UTV support newsgroup

John

Moriarty

More revealing may be the links between satisfaction of service and the type of internet connection they are using.

jwt

Moriarty wrote:

More revealing may be the links between satisfaction of service and the type of internet connection they are using.

Missus uses some dead handy stats software to analyse survey results so I'll probably use that to extract some meaningful information, (or more likely I'll ask her very very nicely to do it for me )

John

Ciaran500

Done,

you should post this in the broadband forums.

jwt

Ciaran500 wrote:

Done,

you should post this in the vroadband forums.

We held off announcing it everywhere for a while to see if there was any glitches in the forum.

Couple so far which I'll fix after midnight, but nothing that will skew the existing results.

once thats done then we go mad telling everyone and anyone

John

damien

We've asked the Admins to make a site-wide sticky about this. Fingers crossed they'll do it.

There's going to be a proper press release about this and a mailshot to the membership too.

Again I'd also like to enocurage everyone here to mail the link to all their friends and get them to fill it out. Please note you do not need to be a memeber of IrelandOffline to do the survey.

jwt

damien.m wrote:

Please note you do not need to be a memeber of IrelandOffline to do the survey.

But it helps.........oh sorry thought you said something else

John

shinzon

Yep done and dusted by me

Cheers

Shinzon

mike65

Done..but my score was lousy

Mike.

jwt

Just for info, the survey is adaptive, so if you answer yes to having broadband you get asked questions about broadband, if no then it doesn't ask you about caps etc.

Equally if you are unemployed etc it doesn't ask you about a work internet question.

If you are attending the EGM then no question about using a proxy vote

So if you think the questions are a bit skewed towards your connection, thats because the irrelevant questions are ignored.

I probably should add something to this effect at the start of the survey

John

jwt

Right

Added a note at the start stating that the survey is adaptive and gave an example.

Added a question "Have you heard of Ireland Offline"

If no then don't bother asking questions about the EGM etc


Added comment box for questions where the answer was "Other"

Added bit text re the EGM and link to the thread

None of these will affect the current data and I have a copy of the results up to that point so we can allow for the changes.

If anyone wants to test the logic you can do the survey again as often as you want; just either close out without hitting the finish button or at the end hit quit without saving.

Thanks

John

_Kaiser_

Done


Just a bit of feedback tho..I sent it round to the guys in work, and the first question I got back was: "what is Ireland OffLine and why am I answering a load of Q's on it??"

From what I'm being told, it might be better to adjust the order so that the Internet-oriented questions are first, before the EGM stuff - particularly for people who aren't aware of the group as I had to convince him that the "relevant" BB questions were there if he persisted.

Just an opinion anyway

jwt

jwt wrote:

Added a question "Have you heard of Ireland Offline"

If no then don't bother asking questions about the EGM etc

So that cuts out the IOFFL questions, I Hope but that was only done at about 1:00 am this morning.

John

exiztone

[*] Which of the above is the most important?
Reason
Price
CAP
Speed
Service

Shouldn't ping be there too? I mean, wouldn't speed technically cover both bandwidth and ping, and those are completely separate issues. Especially to our UTV Clicksilver customers. I mean, I get good download speed at over 50 kilobytes per second, but I get a terrible ping of like 250 - 300 and thus I can't game.

RicardoSmith

exiztone wrote:

[*] Which of the above is the most important?
Reason
Price
CAP
Speed
Service

Shouldn't ping be there too? I mean, wouldn't speed technically cover both bandwidth and ping, and those are completely separate issues. Especially to our UTV Clicksilver customers. I mean, I get good download speed at over 50 kilobytes per second, but I get a terrible ping of like 250 - 300 and thus I can't game.

Good point....

jwt

Changed do you have broadband?
to
Do you have broadband at home or are you responsible for and have broadband in work?

Changed "have you heard about IrelandOffline"
to
"Are you a member of IrelandOffline ?

Some issues with the expiry set to 24 hours (1440 Min) and the session expiring inside 30 min.
Have set the time limit to 10 min pending Adam coming up with a super duper techie resolution to the problem (set the cookie expiry to 1440 min perhaps?)


Bandwidth V ping as a function of speed.......

Yeah I thought about that as well, but given that a lot of people who will use the survey probably won't know what ping is or why its important. So the question became do I put it in and loads of people either ignore it or pick an answer at random or do I leave it out.
Given that I am getting loads of comments such as what is a cap, i think adding ping to the equation is going to be messy.

However if people think its an important question and want it in let me know.

Thanks

John

Blaster99

I think the EGM and IOFFL related questions are too black & white. I might go to the EGM, but selected no because it's likelier I'm not going than going, but my reason for not going is not one of the available options which are all very negative. I have an interest in somebody pushing for the cause, but that doesn't necessarily mean I think I will have anything to contribute to your EGM.

You may also want to keep the current results quiet until you're done, or you will probably affect the outcome.

damien

jwt wrote:

However if people think its an important question and want it in let me know.

If you want to vent about pings please add it into the comments section at the very end. If this Survey is a success (and it appears it will be) we can create more surveys tailored to everyones needs. This is our first survey and John is having fun playing with the software and we're getting a great insight into the state of broadband in this country.

damien

Blaster99 wrote:

You may also want to keep the current results quiet until you're done, or you will probably affect the outcome.

Good point.

jwt

Someone mailed me asking why I was posting the changes on boards as it made us look bad.

In a word Transparency.
If an independent third party wishes to analyse our results its important that they are aware of any changes, in order for them to compensate accordingly.

By posting any change made there is a public record of the modifications. All time stamped. The data from the survey is also date and time stamped, so its easy to see relate the two.

I personally think its good form to show people that someone is listening and responding. It’s the new motto around here.

Iwas thinking of updating the results nightly, but you are right. Se we'll keep quiet till we are all agreed that the survey is done.

One of the big problems with this survey is that originally it was supposed to be strictly about IOFFL, the members feelings etc. Then it morphed into a few extra questions about broadband and then it morphed again into its current state.

There will be more surveys and although coding up the answers to questions late at night isn't my idea of fun it is cool to see the overall results changing and rechanging hour by hour.



John

cgarvey

jwt wrote:

I personally think its good form to show people that someone is listening and responding. It’s the new motto around here.

Here here, and long may it continue.

.cg

greglo23

done and well done to you all

dahamsta

We have well over 300 responses right now and that's.... well, that's bloody magnificent, but we need more... lots more. Please, please, get your mom and your dad and your cousin Jim and that guy Paul you met one night when you were locked, and Micky and Tracy and every man and woman jack you ever met to complete this survey. We need the ammunition to have a go off those nasty sods that're screwing us at every turn. Really guys, push it, drive on! Go for it!

(Did I sound like yellum there? )

adam

damien

dahamsta wrote:

(Did I sound like yellum there? )

Deepen the voice a bit and stop waving about the wrists and you'll have me down to a t. Bitch.

jwt

Intro changed to
"Welcome to the Ireland Offline survey.

Please help us understand the current consumer experience and perception of telecoms in Ireland today.

IrelandOffline is an independent lobbying group set up to bring about real change in the internet access market in Ireland. Through our work Ireland has finally started getting broadband and affordable internet access on a limited scale. We want to keep working to get a quality and affordable broadband net access to everyone that wants it.

You do not need to be part of IrelandOffline to partake in this survey, we want everyone in Ireland to have their say.

Thank You



Ireland Offline

Note: This survey is adaptive so the answer to one question will affect the questions you are asked later e.g. someone who is unemployed will not be asked about their work internet access. If you have broadband then you are asked broadband related questions."





Question 5
Was "Are you a member of IrelandOffline?"

Now "Are you a member of IrelandOffline? (Being on the mailing list means you are a member) "

Question 7
Was "Will you use a proxy to vote on your behalf at the EGM?"

Now "Will you use a proxy to vote on your behalf at the EGM? (Allow someone else present to vote for and on your behalf)"

Question 30
Was "How would you rate the following statement.
"I am happy with my current service provider"

Now "How would you rate the following statement.
"I am happy with my current Internet Service Provider (the company you get Internet access from)"

Question 43
Was "If you wish to leave contact details you can do so here or add any other comments."

Now "Please leave your thoughts about IrelandOffline and/or the internet access situation in Ireland here. You can also leave your contact details or any other comments"

Added new Question at end "If you are not on the IrelandOffline mailing list but wish to be; please supply your email address here. (We do not share email addresses with any third party) "


john

dahamsta

Updated the first EGM question to put "Extraordinary General Meeting" in brackets, because a couple of people don't seem to know what it meant.

Changed "CAP" to "download/upload allowance" in Q32.

jwt

400 Responses and climbing

Not bad for 48 hours and minimal exposure.

Can't wait to see what happens when we issue the press release and fire off the mailshot

John

jwt

bumpidee bump

John

damien

jwt wrote:

bumpidee bump

John

700, yay !

DonegalMan

damien.m wrote:

700, yay !

This is becoming a big enough survey to attract media attention.

I suggest that the results do not be disclosed here, save them for the EGM and then do a major press release with the results and (hopefully) IOFFL's forward strategy.

jwt

DonegalMan wrote:

This is becoming a big enough survey to attract media attention.

I suggest that the results do not be disclosed here, save them for the EGM and then do a major press release with the results and (hopefully) IOFFL's forward strategy.

Yep thats the plan alright, already got my wrist slapped for mentioning interim results earlier in this thread so we'll hold off till the EGM.

After that its carrot and stick time with the survey to all interested parties.

John

DonegalMan

jwt wrote:

bumpidee bump

Why are you having to bump this - surely the mods can make it a sticky?

IMHO, this survey is one of the most important things that IOFFL ahs done recently.

Also, I forgot to mention earlier - are we sure that all members got the email about it? I didn't, even though I'm one of the first registered members

I've since gone and re-registered but I only knew to do that because I'm a frequenter of Boards which many members aren't

Martin Harran

maxheadroom

DonegalMan wrote:

Why are you having to bump this - surely the mods can make it a sticky?

People pay less attention to stickies than they do to regular threads. Also, in the absence of a sitewide announcement, this gets in onto the 20 most recent threads more often, which gives it that little bit of exposure to the non-regulars.

Moriarty

What he said ^

damien

Almost 800 surveys now. We need that magical 1000 !

maxheadroom

damien.m wrote:

Almost 800 surveys now. We need that magical 1000 !

Any word on that sitewide announcement?

dahamsta

DonegalMan wrote:

Also, I forgot to mention earlier - are we sure that all members got the email about it? I didn't, even though I'm one of the first registered members

There may have been an issue with the first newsletter - personally I doubt it affected more than a few dozen subscribers - but I've had no reported issues about the second, which contained the survey annoucement. Is it possible you subbed with a different address previously, which is no longer active, or it was trapped by filters? It can be notoriously difficult to get things like newsletters through the gauntlet these days.

maxheadroom wrote:

Any word on that sitewide announcement?

Nope. I believe Damien asked DeVore to do it last week, but they were running that Boardstock announcement and I'd imagine they didn't want to bump it. It ain't like the old days. *sob*

adam

DonegalMan

dahamsta wrote:

There may have been an issue with the first newsletter - personally I doubt it affected more than a few dozen subscribers - but I've had no reported issues about the second, which contained the survey annoucement. Is it possible you subbed with a different address previously, which is no longer active, or it was trapped by filters?
adam

My previous email address was ok because I received Christian's announcement just before the AGM.

I resubscribed on 15th Aug with a new email address. Looking again, I receieved two copies of the second newsletter on 16th, the headers don't show a specific 'to' address but I'm pretty sure one of them was on my old email and one on the new one, so I'm now on the list twice.

Martin

damien

maxheadroom wrote:

Any word on that sitewide announcement?

I've asked twice now.

damien

The cool 1000 mark arrives in 10,9,8 ......

damien

1000 !!! Wooo