HP Tech Support?

daibhad

Hey all.

Does anybody work for HP doing tech support? Could you tell me what type of hours you're expected to work, what the shifts are like?

Cheers

Villain

Depends on the site, is the job your looking at working directly for HP or through another company. HP support Intel, Microsoft, Vodafone and BOI to name just a few.

daibhad

Hmm, I'm not too sure. It's the tech sup. job that CPL always advertise. It's based in Clonskeagh so I think it's HP directly, but any info would be great!

LegacyUser

It is the Bank Of Ireland one then. Am working there myself but not in tech support as such. Doing data processing/data backup/printshop bla bla bla bla bla.

regeneration

I know that job - I had an interview via CPL last week for it.
It's 12 hour shifts, with alternating day/night shifts (though this was for a particular customer in the states, so it might be different). I was offered the job but had to decline as it's too far from where i live and couldn't be punctual.
Basically HP do tech support for a load of their business customers/companies, so that covers everything from basic computer use to troubleshooting the networks etc. There's a weeks training, and they expect a high enough level of competence and OS knowledge.

galwaydude

Im working for the OOH team in HP.What desk did you go for the interview then.Workwise its pretty good as the customers are mostly very nice(dont deal with joe public thank god)Working 12 hour shifts is tough though but you get used too it.Its pretty good experience to have on your CV.As a previous poster said you work for different desks.
Normally most of the desks work from eight in the morning till eleven at night, eight hour shifts and if you work for companies like unilever, syngenta etc you get 16% shift allownace which aint soo bad.And then you have our desk where we work 12 hour shifts and support 9 different companies.Loads of time off and the money is pretty of.Technical wise it takes a few weeks to get used to an individual desk.So were you offered a job in HP then?

ncc98071

Hi

I used to work in Hp in Clonskeagh when it was Compaq.Just wondering what are the wages there now like.

Cheers

galwaydude

25,000 if you work nights as well, 4 days on then 4 days off, 12 hour days
23,000 if you work on a normal desk with shift allowance, 9 hour days
19,000 or 20,000 if you work on a 9 to 5 desk

Stephen

Hello from Glanbia, galwaydude

ncc98071

Glanbia out of hours!!!
So Hp is still supporting this
I remember it well

Stephen

Yeah they are.
HP seem to have about 4 different songs on their hold music... crash test dummies, and the beegees mostly

jank

hmm are they hiring at the mo?
would they take on graduates?
what are internal promotion opertunities like?

Im pretty well qualified but lacking industry experience

(sorry about all the question!)

LegacyUser

Ye I do those shifts alright. You may think 25k is great but when you are working nights, it gets annoying...very annoying. Maybe I am just sick of it after my 5 months there! Go me! I am a role model!

phoenix2181

Hi daibhad

Me thinks this is for the BOI helpdesk (they've always used CPL in the past) ...I used to work on the desk but I'm in another area now....quite honestly I would not recommend it, the management (which are still BOI cutovers & not true HP management so I can't comment on HP as a whole) are ignorant, back stabbing, gutless idiots...& I'm being very mild, thankfully management in the rest of the company are a lot better... do yourself a favor, go for the interview, if they say it's for the BOI contract don't go near it with a 50ft barge pole :eek:

daibhad

Hey all. Thanks for the replies. I decided not to go for it mainly due the shifts and my lack of transportation. I forgot what company it was for but it wasn't BOI.

Cheers
Daibhad

RicardoSmith

They used to run to run a minibus up and down to the DART from that estate. Dunno if they still do. Its also close to the no10 bus which is very frequent.

oeNeo

cheesedude wrote:

Ye I do those shifts alright. You may think 25k is great but when you are working nights, it gets annoying...very annoying. Maybe I am just sick of it after my 5 months there! Go me! I am a role model!

Really? I much prefer nights to days. I end up getting more sleep when I work nights as well because I go to sleep straight away when I get home. When I work days I mighnt go to sleep until 11 or 12 (7:30-7:30 shifts here).

LegacyUser

I probably would do for all those reasons but I have to do ten times more work during nights then days.

Stephen

yeah, I assume lots of those HP support contracts are for weekends/out of hours only? Since we man the helpdesk in Glanbia from about 8.15-17.30 and switch the phones over to HP outside that.

Villain

Might be worth noting that HP currently have a salary freeze on.

youcancallmeal

sorry to revive this but i'm going for an interview for tech support(through cpl). Just wondering what kind of level of knowledge are they looking for in the interview. I did the online test and only scored 50% but this was mainly because there were a lot of questions on microsoft access which i've never used before. Also do you think they would frown upon the fact that i'm studying computer programming part, only two nights a week so wouldnt really clash with 9-5 work. Cheers

the_syco

youcancallme>al wrote:

Also do you think they would frown upon the fact that i'm studying computer programming part, only two nights a week so wouldnt really clash with 9-5 work. Cheers

DO NOT MENTION YOU LIKE PROGRAMMING. YOU WILL FAIL IF YOU SAY YOU LIKE PROGRAMMING.

The interviewer will talk as if its a casual talk, and act as if you doing programming is good. Even ask your CPL person, and they'll confirm that HP don't hire people who have an intrest in programming.

I found out about this too late, and failed the interview. Can't do another interview, as HP will only interview you again after 2 years.

Villain

What site is the job for Al??

rick_fantastic

there are **** loads of different desks down in hp in clonskeagh. i just finished working for the OOH2 Desk which supports Ericsson and Wartsila Propulsion. Was a dead handy job. Working the days were a bit **** being that all the managers are in and making u work. but oh the nights were savage. the 12hr shifts are hard going if u plan on doing them expect to have no social life if ur working. all u can do is sleep and work.

also, when doing shifts like this u can expect to be working for a solid 2 months of weekends.

rick_fantastic

hp interview technical test consists of.....

1. What troubleshooting steps would you take if ur computer screen was black
2. What would you do if u found out computer was infected with virus
3. What does PING mean?
4. What does TRACERT mean?
5. How are outlook data files stored?

Talk about interested in network administration, leadership ie team leader stuff.
Also try and get the extra grand a year. most people start on 20000 but if u can talk ur way up to 21000 go for it

galwaydude

stay away from the bank of ireland desk in HP.You would expect on average of 100 calls a day. Technical support my arse, more like customer service on the desk. The best desks are microsoft, thames water and syngenta to a certain extent. Wartsilla is quite good too

L5

does anyone have a link to the cpl job? tried searching the site but no luck.
thanks

youcancallmeal

irish1 wrote:

What site is the job for Al??

Had a preparatory interview with cpl today which was quite useful. He said the job was in Clonskeagh for one of three desks Ericsson, Boi or some other one I've never heard of before. Sounded like tansama world?

L5 wrote:

does anyone have a link to the cpl job? tried searching the site but no luck.

From nixers.com LINK

the_syco wrote:

DO NOT MENTION YOU LIKE PROGRAMMING. YOU WILL FAIL IF YOU SAY YOU LIKE PROGRAMMING.

Yep the guy from cpl said this aswell. He said dont avoid the fact that your studying computer programming just convince them your interested in a career in IT and trying to gather as much knowledge as possible or something along those lines. I should of just said computer studies on my cv buts its too late now, oh well.

rick_fantastic

the best desk to be on is OOH2 (ericsson and wartsila)

i worked there and during the day shifts 30 calls max, night shifts u dont really get calls til 6 oclock in the morning! so 10 hrs of doing nothing but sleeping!

lumpyduck

Used to work for ericsson...bloody awful!!! Pay was crap in my opinion. The people there were a great laugh to work with though. Management was really horrendously bad. Training was virtually non-existant.Cpl are a crowd of bastards too.As far as the technical aspect is concerned....I knew very little about computer issues when I started there. So to sum up...if you want a good laugh and a great social life...go and work there!...but if it is career advancement you are after, best avoid it altogether.

Supercell

Dell Server support are always hiring, and the pay is considerably better than this..especially for the 247 work (almost double starting out..but most people progress to this after a while in standard server support ..which is about 26k mininim last I checked at entry level)..probably why there is so many ex HP ppl there...allegedly.
And as the_syco said..if your backround is programming..its not going to be much use in a tech support job, big up your hardware experience on the cv if you are applying for these roles.

youcancallmeal

well got the job anyway, seem like a nice bunch of people so far.

Villain

Fairplay best of luck.