Avoid GAME - they suck

Uthur

GAME are now implementing a no-returns
policy on PC games. It doesn't matter how buggy,
how crashy, how hardware incompatible a PC game
is, GAME will not offer a refund under any of these
circumstances. I can't imagine how this can be
legal but whatever. Avoid these creeps at all
costs.

Uthur.

KdjaCL

Cos most have serials and if installed the serial is used, tbh i didnt even know they ever did returns on PC Games, I had to say it was a gift or the person i got it for was underage to get a return on it.


Kdjac

Pacifico

Originally posted by KdjaC
Cos most have serials and if installed the serial is used, tbh i didnt even know they ever did returns on PC Games, I had to say it was a gift or the person i got it for was underage to get a return on it.


Kdjac

True. Agree with thread title though

Uthur

That sucks. I think you have a legal entitlement to a refund
on any product if it is defective.

RobertFoster

Originally posted by Axel
Agree with thread title:)

me too

KdjaCL

But you will keep the serial , they know it ,i know it and you know it.

Why would they take the crap off the next guy who buys it and the serial is in use. Sounds fair to me that they dont do returns on PC games. if it was my shop i wouldnt ,i know what most people are like

kdjac

Uthur

I don't get it. Why would you want to keep a serial for a POS game you were trying to get rid of?

bizmark

There called Cd rw

Pacifico

Originally posted by Uthur
I don't get it. Why would you want to keep a serial for a POS game you were trying to get rid of?

Yeah i agree that if the game doesnt work for whatever reason you Should get you money back, however its gonna be abused. There is no way to know, unless you drag your pc into the shop with you

The existance of "no cd" cracks is a major reason for this recent revolution i'd say

eyerer

isn't this just multiplayer online games that you need a serial for?

if not, when did they start with this?

bizmark

A lot of games need the serial to install now adays dont know when they started but op flashpoint has been out 2 years or so and it needs the serial number to install

Pacifico

Originally posted by eyerer
isn't this just multiplayer online games that you need a serial for?

if not, when did they start with this?

Depends on the game. some might require it upon install. Like Microsoft games........

Uthur

apparantly a month ago or summat. Bloody rip-off artists if you ask me. Other stores are usually cheaper anyway.

Guy:Incognito

Originally posted by Uthur
That sucks. I think you have a legal entitlement to a refund
on any product if it is defective.

If a product is defective they can give you a refund or a replacement, since you would be returning it because (most likely) your pc spec doesnt meet the requirements, a replacement cd wont help you. So technically its not defective. Basically if your happy to buy a game and have read the spec requirments, then the onus is on you.

I'm sure that, in the rare ocurance of a factory pressed cd being defective(ie the disc is defective as opposed to your pc.) they would swap a disc from another box to prevent any misuse of cd keys.

Uthur

They won't give you a refund/exchange even if you do meet the specs. They won't give you a refund under any circumstances.

Creamy Goodness

they said it to me when i bought thief3 which has no serial and isn't online play.

he asked would my pc run it as there's no 10day money back ga-ra-tee (how the **** you spell that?)

Guy:Incognito

not having a 10 day money back offer is different to a no returns policy. If your pc meets the spec and you buy the game then you would have no reason to want to return it, and they are in their rights to not take back stuff just cos you dont want it anymore.

However, if the cd doesnt work because of a manufacturers fault then they have to offer a refund or replacement, its the law and they wont have a problem with that. I bought games a week or two ago and was told that they dont offer a 10 day money back offer anymore, which i had no problem with. If you want use stuff for a few days go to extra vision and rent it, thats what their there for.

Uthur

However, if the cd doesnt work becouse of a manufacturers fault then they have to offer a refund or replacement, its the law and they wont have a problem with that

They do have a problem with it. That's the whole point. They won't refund a PC game no matter how feckered it is.

monument

Originally posted by Cr3m0
he asked would my pc run it as there's no 10day money back ga-ra-tee (how the **** you spell that?)

guar-an-tee

Originally posted by Uthur
GAME are now implementing a no-returns policy on PC games. It doesn't matter how buggy, how crashy, how hardware incompatible a PC game is, GAME will not offer a refund under any of these circumstances. I can't imagine how this can be
legal but whatever. Avoid these creeps at all costs.

Actually, 'buggy' is the only thing that you have listed above that could possible come under your legal entitlement of a refund on any defective product.

Even at that, you'd probably wouldn’t have a real legal leg to stand on unless the bug was completely stopping the game from working.

Guy:Incognito

Originally posted by Uthur
They do have a problem with it. That's the whole point. They won't refund a PC game no matter how feckered it is.

I think you picked it up wrong because ive bought stuff and never been told i have no legal entitlement to return something to them.Them offering a 10 dya return , no questions asked was not a legal requirment and was rare for a company nowadays.

As far as a game being buggy and not working, it doesnt really happen. If a developer mass produces a few hundred thousand of an identical cd, one or two isnt going to be magically buggy. If the orignal source was so buggy as to not allow the game to run at all, i hardly think they would go ahead and press and sell thousands of copies anyway.

If the cd is defective then you have a legal right to a refund or replacement, and if your complaint was genuine then you'd be happy with a replacement cd, so again i dont see a problem. Unless of course, you were just returning the game because you decided its crap or your money coul dhave been better spent, at which point you have no legal comeback.

bizmark

If the orignal source was so buggy as to not allow the game to run at all, i hardly think they would go ahead and press and sell thousands of copies anyway.

From what i hear driver or driv3r 3 stupid name :rolleyes: was pritty close to unplayable

rainbow kirby

I thought everywhere else had a similar policy...
You'd be surprised at how little some people who come in to buy PC games know about their machines. Ask them the specs of their machine for checking will a new game will run on it and a lot of them say 'It's a Dell.' If you're lucky its 'It's got XP.' Then they freak out when their PC won't run the latest games!?

Guy:Incognito

Originally posted by rainbow kirby
I thought everywhere else had a similar policy...
You'd be surprised at how little some people who come in to buy PC games know about their machines. Ask them the specs of their machine for checking will a new game will run on it and a lot of them say 'It's a Dell.' If you're lucky its 'It's got XP.' Then they freak out when their PC won't run the latest games!?

From a legal point of view though, unless the guy in the shop turned around and claimed that it would definately work no matter what then you have no comeback. The minimun spec is on the box and its up to you to know your spec, so at the end of the day its touigh if you get it wrong and get soemthing that doesnt work on your pc.

huge

that sux least GAMESPOT let you return

Woden

game can't do anything that affects your statutory rights under the sales of goods and supplies of services act 1980.

so like stekelly says if the actual disc is defective and you have proof of purchase they have to give you a refund/replacement and although i'm not sure on this you can demand a refund.

if the actual disc is defective and you have proof of purchase and they still say no, then usually asking for the manager, the mentioning of the above act or the consumers affairs chaps on o'connell street is enough to send most shops running to the till to give you back your money

Cows With Guns

Thats gonna burn a hole in the pocket of all the online gamers down in cork!

I don't blame GAME, they're getting scammed left, right and centre by the old "my pc didn't meet the requirements" line id say.

User45701

Bull****
Game stoped because ppl where buying, installing, cracking, returning.
You ppl who do that are just sad and disgust me. Its your fault for doing that game stoped allowing the return of pc games. Ur lucky im not in charge or everyone who did that would all be shot.

Jilm

Originally posted by User45701
Bull****
Game stoped because ppl where buying, installing, cracking, returning.
You ppl who do that are just sad and disgust me. Its your fault for doing that game stoped allowing the return of pc games. Ur lucky im not in charge or everyone who did that would all be shot.

I'm sorry, is this the same person who admits to downloading illegal copies of movies off the net.

I guess for some, different rules apply to PC games compared to films :rolleyes:

CombatCow

Owned


CombatCow

jaggeh

heres a case in point

the requirements for farcry are met easily by my pc, i get the game home, it wont install...... i read the readme, all dvd drives are supported EXCEPT LG drives, my dvd drive is an lg drive, in order to play farcry i had to take an old single speed dvd drive from a box i dont even use anymore to install it wich took over an hour.

its only fortuitous i had the spare dvd drive, but if i didnt im entitled to return the game because this 'requirement' isnt on the box.

same goes for any other game with 'readme' requirements.

smiaras

This post has been deleted.

Woden

Originally posted by smiaras
Actually you'd probably have to take that up with the manufacturer

i doubt it, under the act the retailer is responsible for any issues not the manufacturer.

you can by all means take it up with the manufacturer though if you want to

Guy:Incognito

Originally posted by Dataisgod
i doubt it, under the act the retailer is responsible for any issues not the manufacturer.

you can by all means take it up with the manufacturer though if you want to

Plu sid assume theres a disclaimer in there somewhere. Big companies employ over priced lawyers for a reason you know.

Anyway, thats an odd circumstance so im sure they could accomodate you in some way, but seeing as you sorted it yourself, there is no problem.

Absolam

It is true; GAME will take back PC games which are faulty, or unfit for the purpose for which they were sold. Whilst the 10 day policy is gone GAME cannot reduce statutory rights, and I presume wouldn't try to. That said, statutory rights are pretty limited..........

RobertFoster

couldn't you just say, "When I got it home and read the EULA, I didn't agree with it, so it told me to return the game"

Absolam

Nope, the EULA is an agreement with the manufacturer entered into after the agreement with the retailer, and doesn't affect your agreement to purchase.

eyerer

last i checked extravision (in my area) only do PS2 games (way to go:rolleyes: ) so renting pc games isn't gonna happen

monument

Originally posted by smiaras
Actually you'd probably have to take that up with the manufacturer

Unless it was also printed on the box - as Dataisgod said - it's the retailer's problem

But known Game, they'll pass the cost onto the manufacturer, and then put the game back on the shelf.

astrofool

at least it means when buying a multiplayer game from them, you can know some other little sh*t hasn't used the serial already

Wook

what if i buy a game which is bugged to hell and not finished ? a game so badly coded it doesnt even wanne start ? or crashes ?
example ? : Sacred (MP), KIll switch, theme park world (doesnt seem to run on my pc) I mean , where is the consumer in all this , buy it at your own risk ? is this what this policy is about ? Clearly Pc games with serial numbers can be as faulty as any other, but that's something they have to deal with, no ?

Absolam

In fairness, most truly buggy titles get recalled, or patched online. However, if a retailer is aware that the product is not fit for sale they should not be selling it in the first place!

monument

* "doesn’t seem to run on my pc" * ... does you PC meet all of the min requirements?

smiaras

This post has been deleted.

L5

Slightly off topic, I see GAME on Henry st. have changed the positions of all the stock. Gamecube stuff is now up the front, with PC stuff down the back, it looks like theyre putting less priority on PC games now.....I found it hard to find any recent PC titles in it.

smiaras

This post has been deleted.

steviec

Originally posted by Wook
what if i buy a game which is bugged to hell and not finished ? a game so badly coded it doesnt even wanne start ? or crashes ?
example ? : Sacred (MP), KIll switch, theme park world (doesnt seem to run on my pc) I mean , where is the consumer in all this , buy it at your own risk ? is this what this policy is about ? Clearly Pc games with serial numbers can be as faulty as any other, but that's something they have to deal with, no ?

The only one of those games I've played is Theme Park World and I didn't find it buggy at all. But aside from that bugs are a part of the game, you can't bring an aero back to the shop because it has holes in it. You need to know what you're buying. 99.9% of people who buy PC games have easy access to the internet and all the information they need.
I have no problem whatsoever with Game not having a no quibble refund policy, if you buy something and it doesn't work they'll refund it but if you buy something and you don't like it there's no reason why they should, cos 90% of people who do that are abusing Game.

I'm not 100% keen on some aspects of Game's policy myself though. My PS2, which I bought there 3 years ago, konked out and I contacted Sony who told me if you bring it back to the shop they will replace it with a new one for 100 quid. Game completely denied this offer existed at all and tried to get me to buy a new one, I ended up getting one from Sony through the post in the end. Sony's service was fantastic by the way, replied to my emails within half an hour and via post the next day.

smiaras

This post has been deleted.

rainbow kirby

Originally posted by L5
Slightly off topic, I see GAME on Henry st. have changed the positions of all the stock. Gamecube stuff is now up the front, with PC stuff down the back, it looks like theyre putting less priority on PC games now.....I found it hard to find any recent PC titles in it.

Nintendo is paying GAME for product placement this summer. It's the same in all branches, for the summer GC and GBA are up the front.

tman

Originally posted by rainbow kirby
Nintendo is paying GAME for product placement this summer. It's the same in all branches, for the summer GC and GBA are up the front.

great time to push your console, nintendo:rolleyes:

rainbow kirby

Pity they've no good new releases this summer! wish they'd hurry up and release Zelda 4 Swords and Wario Ware Inc (GC) here...

eyerer

Originally posted by rainbow kirby
Nintendo is paying GAME for product placement this summer. It's the same in all branches, for the summer GC and GBA are up the front.

probably cheaper at this time of year, i suspect they can't compete for placement at the peak times