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  • 29-06-2004 12:47pm
    #1
    cherrio
    Registered Users, Registered Users 2 Posts: 383 ✭✭


    Hey all,

    ok, moving houses and have to get broadband in the new house. About 18months ago I had a 3 month long battle of wills with Eircom about getting BB in current location and finally managed to get it (and am I am NEVER going back to dial up!!).

    Basically, phone line installed last Wednesday.

    - Phone line was already in the house it was just turned 'on'
    - cannot make out going calls, although can receive incoming calls
    - the area is BB enabled and houses around me have it alright.

    What I want to know is, when I am talking to a biddy in Eircom, what do I say? I know I have to get a line test done, but how or who do I ask?

    From what I remembered from my last battle (repressed memories, it was so horrible!) a line test takes a couple of days. How do I order this line test? When I ask about it the biddy says she can't and that my line test failed (but I think it failed, because she is looking at a database of old tests, how do I get it updated?)

    thx for the help.


Comments

  • #2
    spongebob
    Closed Accounts Posts: 6,143 ✭✭✭spongebob


    See if the old number for that line is on the test database as a pass. Contact former owner or tenant to get it.

    M


  • #3
    rymus
    Registered Users, Registered Users 2 Posts: 8,819 ✭✭✭rymus


    you either wait until the database is updated or pressure your broadband provider to get the test pushed through quickly.

    I had the same problem with UTV when I moved house. Contacted (read hounded) Eircom & Eircom wholesale for about a week until they completed the test and let UTV get on with the task of putting the order through and getting the line enabled.

    I was still waiting a month to get activated, you probably will be too.


  • #4
    Moonbeam
    Moderators, Education Moderators, Society & Culture Moderators Posts: 18,986 Mod ✭✭✭✭Moonbeam


    Go with another provider maybe?


  • #5
    eth0_
    Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    Originally posted by Moonbeam
    Go with another provider maybe?

    They're all working off the same database of numbers that pass around the 26th of each month.


  • #6
    Raskolnikov
    Registered Users, Registered Users 2 Posts: 10,148 ✭✭✭✭Raskolnikov


    Don't bother dealing with Eircom and all this line testing nonsense, just give IOL a call and tell them you want broadband, if you can get it, they'll give it to you.


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  • #7
    eth0_
    Registered Users, Registered Users 2 Posts: 10,846 ✭✭✭✭eth0_


    Originally posted by Raskolnikov
    Don't bother dealing with Eircom and all this line testing nonsense, just give IOL a call and tell them you want broadband, if you can get it, they'll give it to you.

    IOL can't test your line. IOL (just like netsource, utv etc etc) are all working off a database provided by: Eircom.
    They might tell you they'll get another line test done, but trust me, they're just fobbed off by eircom.


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