Support Engineer role...or is it?

Dahakka

Hi guys

During my most recent job application onslaught, I sent my CV through Recruitreland.com site in answer to a "Support Engineer" role. Can't say I remember what the job requirements were, or even if they were specified on the offer at that time. Anyhow, time goes by, and about 3 weeks later I get the following mail from the agency (who shall remain nameless. For now): "dear xxxxxx. Thank you for your application but I will decline to progress as I feel your experience is too technical for our role. The Support Engineer position has little or no involvement in network, infrastructure, hardware issues. Wishing you all the best"
Hmmm. I'm too technical. For an engineer role. Correct me if I'm wrong, people, but to the best of my understanding, an "engineer" is an individual who, first, holds a degree, or at the very least, a relevant engineer course. Second, he/she is supposed to have a high degree of technical skills (i.e. know what he/she is talking about). I'm not going to delve into my own specific skills, etc, but I do comply with all of the above, and then some.
Now, am I just missing the point here, or is it maybe the case nowadays that a "Support Engineer" is a guy whose job includes little more that hauling cardboard boxes from point A to point B in a warehouse with a high degree of stamina? Please enlighten me, because this enigma is puzzling me a great deal. Thanks a lot.

Regards

Dahakka

WhiteWashMan

i think these days, people like to make up fancy names for positions.

no one wants to be hired as a desktop support jockey, so its better to entice people by saying its an engineer role.

and yes, a true engineer is highly technical and should hold a degree in an engineering dicipline. a true engineer shuold be able to design.
ive held engineer positoins before, and i have to admit, i have no degree, and i sure as hell cant desgn circuitry, although i do design networks and infrastructures.
however, i dont htink thats what is meant

seamus

You'll find that the lower down the chain the job is, the less relevant it's title is to the actual work carried out. When I applied for my current job, it was "Technical Helpdesk Analyst", which while soft and cuddly, is a little more than I actually have to do. My official title is "Assistant in IT Dept" which is completely non-descriptive and even belittling for the work I'm doing. Probably something to save HR from having to try and understand what we actually do.

RicardoSmith

I think thats a stock reponse, because I got it aswell. I queried it and got an even more vague reply. Can't find it at the moment. I thought I saved it my, 2 funny folder. I wouldn't read too much into anything you read from any agency, or even any job advertisment these days. The same goes for the responses you get. I've had too many converstations and job specs where nearly everything the agency or employer says contradicts itself at least once. At this stage I take everything I'm told with a large pinch of salt. I ignore/refuse any role/contract who's description is vague or lacks detail on the role. Lifes too short.