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Jes havn't posted yet....

  • 30-04-2004 10:37am
    #1
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭


    How long does it usually take jes-computer.de to ship an order?

    I ordered on the 17th of April, and i expected it to ship within 3 days after i sent em the money. But as of yet, it still has not been shipped, and they aren't responding to my e-mails.

    This is not something i would have expected from them! Its not as if i can even cancel the order easily, as i didn't pay by credit card. What can i do? Or is this normal behaviour.


Comments

  • #2
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    I decided that maybe they weren't replying to my e-mails because they can;t understand english... so i wrote em a letter in german :). I got a reply within about 30 seconds of sending.

    It turns out my order WAS shipped on the 26th, even though the site still says my order is pending. So that means if i'm lucky it will arrive today.

    But i got no confirmation e-mail or notice that it had been shipped. Is this usual? I know it would have saved hassle for me and for them if i had gotten some sort of confirmation.


  • #3
    BloodBath
    Registered Users, Registered Users 2 Posts: 10,299 ✭✭✭✭BloodBath


    I got a mail off them to confirm it had been dispatched and when I mailed them in English they replied pretty quicky although the english in the reply wasn't great.

    Did you try tracking the order on the gls website?


    BloodBath


  • #4
    El_MUERkO
    Registered Users, Registered Users 2 Posts: 759 ✭✭✭El_MUERkO


    My english emails was responded to the following day in most cases, maybe their english reading employee was sick or something.

    As for your delivery, if you got GLS to deliver I wouldnt get my hopes up, I'd guess the end of next week or later for the delivery.

    If you get the shipping number in an email give the HLS offices here a ring and ask about your package.


  • #5
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    The thing is i cant track it as there is no tracking number, as i never got it!.

    I'll e-mail them back and ask for the tracking number. If it turns out they have it in their office, then i'll drop down and collect it, considaring its only 20-25 mins from my house. (ish)

    I wonder what the german for tracking number is...


  • #6
    Mutant_Fruit
    Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    Update: Despite having responded to my initial e-mail within 2 minutes, they ignored my second e-mail asking for the tracking number!

    I think this will be the last time i order from jes. I know they're cheaper, but at least komplett answer e-mails, and tell you when your order is shipped, and provide a tracking number!

    Jes have done NONE of that. I only found out my order shipped after sending them THREE e-mails, the first two were ignored. And still, despite asking for the tracking details in the third e-mail, i still have no tracking details. And as far as their website is concerned, the order is still pending.

    All in all, a very dissatisfactory experience, and not one i'm willing to repeat. Getting a bank transfer thing was hassle enough without all this extra hassle trying to find out what is actually happening to my parcel!


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