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Play.com

  • 25-02-2004 11:40am
    #1
    Imposter
    Registered Users, Registered Users 2 Posts: 4,666 ✭✭✭


    I'm just wondering has anyone else sent Play.com's customer support a query and not got a response (ignoring the auto-reply which says you'll get a response within 24 hours!)? The mail was sent 5 days ago.

    My problem is that I want them to change my delivery address to an address in a different country to my credit card address. On registration they wouldn't let me do that but I've ordered from them before christmas and collected the stuff when I was home. Now i want to see if they'll let me change that address as it should be obvious it's not a stolen CC or whatever. Anyone know why this restriction is there?


Comments

  • #2
    Washout
    Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭Washout


    my play.com account has a differant address for delivery than for the credit card...U surely should be able to logiin and change profile?


    I did it on initial account set up


  • #3
    Imposter
    Registered Users, Registered Users 2 Posts: 4,666 ✭✭✭Imposter


    The country of the delivery address is different to the country on the credit card billing address. That seems to be the problem.


  • #4
    Washout
    Registered Users, Registered Users 2 Posts: 2,912 ✭✭✭Washout


    Ouch.....Ouch indeed.


  • #5
    Beruthiel
    Moderators, Social & Fun Moderators Posts: 42,362 Mod ✭✭✭✭Beruthiel


    call them
    they will sort it out for you there and then, I had to call them for a different reason and they were very helpful


  • #6
    Krusty_Clown
    Registered Users, Registered Users 2 Posts: 19,549 ✭✭✭✭Krusty_Clown


    I've found their customer service to be extremely good... Very prompt at responding to requests..

    Just because your credit card has been used for a couple of transactions, doesn't necessarily
    mean that your credit card hasn't subsequently been stolen.

    BTW: I can change the country of my delivery address at will. You should be able to as well.


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  • #7
    Imposter
    Registered Users, Registered Users 2 Posts: 4,666 ✭✭✭Imposter


    Originally posted by Krusty_Clown
    BTW: I can change the country of my delivery address at will. You should be able to as well.
    Yes I can change it online but as soon as I order anything I get a mail saying they won't ship it because the address is in a different country.

    I think I'll try calling them.


  • #8
    Krusty_Clown
    Registered Users, Registered Users 2 Posts: 19,549 ✭✭✭✭Krusty_Clown


    Hmm.. You may have problems then, if they've specifically forbidden the practise..


  • #9
    Imposter
    Registered Users, Registered Users 2 Posts: 4,666 ✭✭✭Imposter


    I'm assuming that it was done initially for security reasons that's why I want to ask them again. It's a bit of a problem when they won't even answer your question though!


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