how much?

Guy:Incognito · 10-02-2004 10:40pm #1

dont suppose anyone knows offhand how much eircom pay their full time call centre staff? cheers

seamus · 10-02-2004 11:38pm

Support loike?

Offhand around 17.5k starting.

K!LL!@N · 11-02-2004 12:17am

You can't walk straight into an Eircom contract, not in support anyway.
All their initial hiring is done through Stelfox for Tech Support and Kelly Services for Sales.
So technically you're not working for Eircom, you're working for Stelfox.
Pay is €10 an hour, €15 on sundays.
With Stelfox, you have two options with regard to pay.
1) You have your own company, and you look after your own tax etc.
2) You go through Contract Management Resources( CMR ), for €16 ( per week ) they will happily look after your every taxation and wage receiving need. No, honest, they will. Oh and far as i know, they pay by the month now. And you won't get paid until about 5 weeks after you initially start, could be longer.

If you can get your self organised with the first option, i strongly recommend you take it.

Eircom tech support contracts, actually pay less than the recruitment agency, for some reason. They're currently at 17,500 with bonus'.

Probably the best thing about working tech support in eircom, is the people. You won't work with a sounder, more approachable or more helpful bunch of people. You'll find that out for yourself if you start working there. If you have any other questions, feel free to PM me.

Killian

seamus · 11-02-2004 9:34am

Originally posted by K!LL!@N
Eircom tech support contracts, actually pay less than the recruitment agency, for some reason. They're currently at 17,500 with bonus'.

I assumed it was something to do with having to 'buy' the employee from the recruitment company.

K!LL!@N · 11-02-2004 11:27am

Well there's that and the fact that the agency people don't get any kind of benefits.
So they're basically contractors.
If you're sick, you don't get paid.
You don't have any paid holidays.
Stuff like that.

Killian

Sposs · 11-02-2004 1:32pm

Originally posted by K!LL!@N

Probably the best thing about working tech support in eircom, is the people. You won't work with a sounder, more approachable or more helpful bunch of people. You'll find that out for yourself if you start working there. If you have any other questions, feel free to PM me.

Killian

Thats nice............now if only they could actually help you over the phone they'd be perfect :rolleyes:

K!LL!@N · 11-02-2004 2:02pm

Originally posted by Sposs
Thats nice............now if only they could actually help you over the phone they'd be perfect :rolleyes:

This thread was about working there, which is what i replied about.
The people there are a good bunch of people, what's wrong with saying that?

You think that people don't get help when they call up?
You're implying that no ever gets their problems fixed?
Well that's a load of bull.
I'd say 75% of the time ( my own approximation, from my own experience ) people's problems are due to their own ignorance, negligence or general stupidity.

Try working there before you pass judgement.

Anyway, back on topic. Your colleagues are the only thing that keep you sane in a job like tech support, and like i said my colleagues have been some of the soundest people i've ever had the pleasure to meet, work and socialise with.

Killian

Sposs · 11-02-2004 2:42pm

well i had a customer of mine that has his .ie domain with eircom and wanted to change over to our namservers note i said change nameservers not transfer the domain.

His response form tech support in eircom was that he could do this through are control panel , meaning our control panel can magically log into eircom's database and change the nameservers for him.

This is schollboy stuff and that person shouldnt be working there and hence thats why eircom tech support have such a bad rep, thats my 2 cent.

K!LL!@N · 11-02-2004 2:56pm

Can i ask what number your customer rang?
Did he ring a residential support line?
If i had to guess, i'd say he rang subscription support.
Residential support don't deal with anything relating to hosting, domain names, nameserver problems etc.
If your customer has an account manager in sales, that set up the account then i'd advise you to get your customer to contact them and have them transfer you to corporate support who do look after such issues.

Killian

seamus · 11-02-2004 2:56pm

Originally posted by Sposs
well i had a customer of mine that has his .ie domain with eircom and wanted to change over to our namservers note i said change nameservers not transfer the domain.

His response form tech support in eircom was that he could do this through are control panel , meaning our control panel can magically log into eircom's database and change the nameservers for him.

This is schollboy stuff and that person shouldnt be working there and hence thats why eircom tech support have such a bad rep, thats my 2 cent.

That's a different department. Whatever about the rest of the company, 95% of the people in Residential Support are competent.

K!LL!@N · 11-02-2004 3:00pm

Originally posted by seamus
That's a different department. Whatever about the rest of the company, 95% of the people in Residential Support are competent.

My point in an earlier post.
Ignorance on the part of the customer.
The amount of people that ring up losing the head when they're told they can't get support for an issue that is dealt with by a completely different department.

Killian

seamus · 11-02-2004 3:07pm

Originally posted by K!LL!@N
The amount of people that ring up losing the head when they're told they can't get support for an issue that is dealt with by a completely different department.

Killian

Understandable sometimes though. Have you ever rang eircom (1901?) or eircom.net sales? Nightmare.

K!LL!@N · 11-02-2004 3:11pm

I know it can be frustrating, but it's even more frustrating when you're genuinely trying to help the person and they continue ranting and raving.

Killian

Sposs · 11-02-2004 3:19pm

Apologies for my rant there K!lll!@N i should'nt have tard everyone with the same brush im sure there's plenty of compentent people trying to do there best.

K!LL!@N · 11-02-2004 3:24pm

Originally posted by Sposs
Apologies for my rant there K!lll!@N i should'nt have tard everyone with the same brush im sure there's plenty of compentent people trying to do there best.

No worries Sposs.
I hope you're able to get your problem sorted.

Killian