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(RANT) IOL Broadband

  • 09-02-2004 10:30pm
    #1
    jorg
    Registered Users, Registered Users 2 Posts: 91 ✭✭


    Modem finally arrived (a month after ordering!!). Went to set up and PPPoe test failed. I've been bounced back and forward between Technical support and sales for the last few days - 6 phone calls in all with lots of promises to ring back etc. etc. I'm told by technical that I have an "incomplete application" but as I say, the modem arrived followed by a letter welcoming me to IOL.

    I'm dissappointed with the IOL backup / customer support. Has anyone had similar experiences?

    Jorg


Comments

  • #2
    Töpher
    Registered Users, Registered Users 2 Posts: 8,483 ✭✭✭Töpher


    Just do a search for IOL in this board, and you'll see that their support has been (quite literally) compared to monkies in the zoo. And its funny cuz its true. Muppets, all of them!


  • #3
    rrolfe
    Closed Accounts Posts: 81 ✭✭rrolfe


    took 5 weeks to get mine.
    they tend to send the modem before the line is setup.
    ask them the date they are going to turn you on.
    dont expect to be turned on early.


  • #4
    rrolfe
    Closed Accounts Posts: 81 ✭✭rrolfe


    oh yeah also the tech people cant do anything till the billing is setup.


  • #5
    exiot
    Closed Accounts Posts: 648 ✭✭✭exiot


    Its probably eircom the ones who are at fault, they haven't upgraded your line yet, they are in no rush and they know it's IOL who will get the hassle.


  • #6
    Placebo
    Registered Users, Registered Users 2 Posts: 8,070 ✭✭✭Placebo


    IOL, joke !


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  • #7
    voxpop
    Registered Users, Registered Users 2 Posts: 2,800 ✭✭✭voxpop


    From oceanfree to IOL broadband - ive found IOL services to be a whole lot more reliable than eircoms and i have never had any problems - now thats not to say their tech support/customer support is wrecked but so is eircoms and most other technology companys - except 3com, where the guy actually knew what he was talking about, rang me back a 7pm and never once tried to fob me off for the hour i was talking to him.

    Anyway, from my experience IOL's service is good (bar the disconnects over the last week) but dont expect the minimum wage support to help much.


  • #8
    jorg
    Registered Users, Registered Users 2 Posts: 91 ✭✭jorg


    Surprise! Surprise! - the BB has just been switched on. After another 3 calls today, it got sorted. Problem was my password had not been inputted into the system. Doesn't sound like rocket science but there ya go!!


  • #9
    shoegirl
    Registered Users, Registered Users 2 Posts: 2,029 ✭✭✭shoegirl


    I had years of trouble with IOL/EsatBT. I would never use them again. Everything from billing to technical support is totally incompetent. They also heavily oversell bandwidth at the expense of the existing customer.


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