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Windows XP SP1 and Norton Antivirus 2004 problem

  • 16-11-2003 3:04pm
    #1
    billy the squid
    Registered Users, Registered Users 2 Posts: 12,811 ✭✭✭✭


    Hello everyone

    I need some help with a problem which has occoured on my computer since installing norton antivirus on my machine.

    After I installed I started up the computer again and got an error message saying that windows has recovered from a system crash. Do you want to send an error report to microsoft. After I click "send error report" the computer runs fine. When I clicked the More info link on the error dialog box it said something about virus scanners that sometimes overwrite device drivers on your computer and to contact the vendor.

    I went to the symatec support site but cannot make head nor tails of it and found it to be completely useless. whats more there was no "contact us" link on the site.

    What I would like to know is if there is anyone else out there that has had a similar problem and how they went about fixing it.

    I do not know which device drivers are playing up on me.

    Another thing to note when I am shutting down the computer and i do the usual start > turn off computer followed by clicking the red turn off computer icon on the resulting dialog box which appears the computer restarts and I have to wait until the log in screen comes on to select the "turn off computer" icon again to turn the machine off.

    I would be afraid to uninstall norton in case it takes half of windows with it so I would like to know if it can be fixed before i do something drastic

    Thanking you in advance


Comments

  • #2
    hertz
    Registered Users, Registered Users 2 Posts: 255 ✭✭hertz


    Do you have McAfee anti virus already installed, I know that Nortan and McAfee dont like each other, and tend to f**k machines up if both installed at the same time.
    Hertz


  • #3
    billy the squid
    Registered Users, Registered Users 2 Posts: 12,811 ✭✭✭✭billy the squid


    No I dont have macafee


  • #4
    kaimera
    Closed Accounts Posts: 16,396 ✭✭✭✭kaimera


    try getting the windows updates and Norton updates.

    I think that happened to me when I first installed Norton....after the updates and such everything is fine.

    altho I did ditch vanilla NAV 2003 for Norton SystemWorks...ghost is essential :)


  • #5
    secret_squirrel
    Closed Accounts Posts: 3,357 ✭✭✭secret_squirrel


    hhmm interesting my previously stable XP sp 1 pc is BSODing every so often ever since I installed Norton 2004 (and a few other bits and pieces that I think I have eliminated) anyone else have the same problem??


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