Meteor Network Still Down

JTMan

The Meteor Network is still down. It has been down since the early hours of this morning. I phoned customer care on 1905 and they told me that entire Irish metwor network is down.

Can anyone get a network connection? Has anyone else spoken to CC about this or know what is going on?

jesus_thats_gre

Originally posted by Fungus
The Meteor Network is still down. It has been down since the early hours of this morning. I phoned customer care on 1905 and they told me that entire Irish metwor network is down.

Can anyone get a network connection? Has anyone else spoken to CC about this or know what is going on?

I am having the same problems myself. I noticed the start of it last night as every second text message I tried to send just gave me an error message. Hopefully this wont last too long to be honest, my old Vodafone sim is going to be drafted in soon.

wiggum

I cant make or receive calls or texts either. This is not the first time this has happened with Meteor ... my voicemail cannot be accessed by anyone ... There is no mention of the network been down on their website ... this is just not on ....

I assume it really down for everone?

JTMan

Originally posted by jesus_thats_gre
I am having the same problems myself. I noticed the start of it last night as every second text message

I noticed problems with calls (not texts) late last night as well and then the whole network went down. So it has been up to 14 hours at least with no Meteor network.

Originally posted by wiggum
I assume it really down for everone?

Well is is down for the 3 of us and CC said that the whole of Ireland was down.

They better fix this soon ...

jesus_thats_gre

Originally posted by Fungus
I noticed problems with calls (not texts) late last night as well and then the whole network went down. So it has been up to 14 hours at least with no Meteor network.



Well is is down for the 3 of us and CC said that the whole of Ireland was down.

They better fix this soon ...

Ah sure its only a minor inconvenience as yet. Hopefully they sort it soon or I will be syaing hello to Mr. Vodafone sim card again

JTMan

Originally posted by jesus_thats_gre
Ah sure its only a minor inconvenience as yet. Hopefully they sort it soon or I will be syaing hello to Mr. Vodafone sim card again

It has been a major inconvience to me today :rolleyes: . I have been expecting some important calls and calls are not even diverting to voicemail. I have never known o2 or Vodafone to go down for so long ...

There should be giving some serious level of compensation to all customers effected by this.

All problems with Meteor stem from their Network. I will be saying hello to the overpriced vodafone or o2 as well soon simply because Meteor can't do anything right with their network.

jesus_thats_gre

Originally posted by Fungus
It has been a major inconvience to me today :rolleyes: . I have been expecting some important calls and calls are not even diverting to voicemail. I have never known o2 or Vodafone to go down for so long ...

There should be giving some serious level of compensation to all customers effected by this.

All problems with Meteor stem from their Network. I will be saying hello to the overpriced vodafone or o2 as well soon simply because Meteor can't do anything right with their network.

You are being a bit harsh there I thinks.

As for it not happening to Vodafone or O2, it has. I personally recall one of the two Vodafone HLRs going down. This effected a possible 800,000 customers, lasted 3 or 4 days and that only happened around a year ago. It used to happen with O2 when in the past, but I can't rememebr a specific example.

JTMan

Originally posted by jesus_thats_gre
You are being a bit harsh there I thinks.

As for it not happening to Vodafone or O2, it has. I personally recall one of the two Vodafone HLRs going down. This effected a possible 800,000 customers, lasted 3 or 4 days and that only happened around a year ago. It used to happen with O2 when in the past, but I can't rememebr a specific example.

I don't think I am been too harsh with Meteor and their network. They have continuously disappointed, lied and mislead people about their network.

They recently told me that they definitely had reception in Castleblaney Monaghan. When I got their there was zero reception.

They previously stated on their website that they intended to complete their national network by the end of 2002. They failed to meet this intention and it does not look like they have extended their coverage much/at all this year.

This is the second serious outage I have had with Meteor. On a previous occasion the network went down for over a day for me. There have been numerous posts to these boards by people who have found that meteor reception does not match what they claim on their map. There are simply just too many holes in it.

With regard to comparisons with Vodafone and o2. I have been with both companies before and never experienced such outages. I have spoken to some of my mates today and they say that they have never suffered problems like this.

STILL no reception BTW. STILL no time frame for when the network may be restored.

spongebob

Meteor are supposed to have at least 80% population coverage but it is actually under 70% so they are in breach of their licence if anyone wants to take issue with that coverage map with the regulator who gave them that licence, www.comreg.ie or info@comreg.ie

The complaint must come from a customer .

M

JTMan

Originally posted by Muck
Meteor are supposed to have at least 80% population coverage but it is actually under 70% so they are in breach of their licence if anyone wants to take issue with that coverage map with the regulator who gave them that licence, www.comreg.ie or info@comreg.ie

The complaint must come from a customer .

M

I will do it ... they have Fúcked me round big time this weekend.

Exactly when did they need to have 80% population coverage by? Don't they claim to have that level of coverage by now?

And do Comreg answer the phone these days?

BTW, The network is STILL down ...

carrotcake

where are you? i got it back at around noon yesterday

JTMan

Originally posted by carrotcake
where are you? i got it back at around noon yesterday

Dublin - near centre. It seems to be a customer specific issue rather than a location basis issue.

Still no reception and still none for my mates!!

jesus_thats_gre

The cause of their problem lay with an issue they had with one of their MSCs and affected customers from Dublin to the border. Came back for me yesterday evening and then went again, I had "Sim registration failed" as my error after this. I eventually had my service restored sometime late last night.

With regard to comparisons with Vodafone and o2. I have been with both companies before and never experienced such outages. I have spoken to some of my mates today and they say that they have never suffered problems like this.

Trust me, it happened.

Meteor are supposed to have at least 80% population coverage but it is actually under 70% so they are in breach of their licence if anyone wants to take issue with that coverage map with the regulator who gave them that licence, www.comreg.ie or info@comreg.ie

How do you know that there coverage is only 70%? I wouldn't have thought they would blatantly lie about something like that,
but then again, I am an innocent young fella :horned:


I dont know if they had any obligations to have a certain level of coverage by a certain date.

JTMan

Originally posted by jesus_thats_gre
The cause of their problem lay with an issue they had with one of their MSCs and affected customers from Dublin to the border. Came back for me yesterday evening and then went again, I had "Sim registration failed" as my error after this. I eventually had my service restored sometime late last night.

Why is it coming back for everyone except me :mad: ! Maybe those that have complained the most are getting the service back last. :cool:

Originally posted by jesus_thats_gre
How do you know that there coverage is only 70%?
I dont know if they had any obligations to have a certain level of coverage by a certain date.

They certainly did have obligations. Muck, how do you know what their coverage is now?

spongebob

Industry News. Their own customers would probably find that the Map is a bit optimistic , it is Here

The map indicates that 100% of Westmeath is covered and 100% of Dublin and Louth and Kildare and Offaly too. Is that true , /me thinks not. They should have had 80% population coverage by now (not Geographic Coverage please note) and don't. 80% means indoor coverage not on a hilltop above your town.

The coverage target may have been relaxed but we should be told about it when making our purchasing decisions.

M

jesus_thats_gre

I am gonna sound like I am talking crazy here. Techincally they could have 80% population coverage during peak periods and only 60% or 70% during off peak periods. I am basing that on the fact that people would attend work during peak periods in the urban centres that they offer coverage but could retreat to their rural dwellings during off peak times. Obviously I am being overaly simplistic there, but you get my meaning.

spongebob

The condition

Not later than 30 months after the commencement of this Licence, the Licensee shall provide sufficient capacity on the network to provide coverage (as defined in Part 4 of the Schedule), measured in accordance with Part 4 of the Schedule, of not less than 80% of the population of the State

is explicitly stated on page 12 of their licence schedule which is Here as a 500k PDF. Quality of service data is also found in there should one care to see if they fixed the outage quickly enough to satisfy their licence.

My mistake though , the coverage requirement is for outdoor coverage not indoor coverage. I still do not believe that they have 100% coverage in those counties !

M

Third_Echelon

face it jesus_thats_great... meteor are sh1t...

come back to the darkside... you know it makes sense... burn that meteor sim... burn...

jesus_thats_gre

Originally posted by Muck
The condition



is explicitly stated on page 12 of their licence schedule which is Here as a 500k PDF. Quality of service data is also found in there should one care to see if they fixed the outage quickly enough to satisfy their licence.

My mistake though , the coverage requirement is for outdoor coverage not indoor coverage. I still do not believe that they have 100% coverage in those counties !

M

Its impossible the gaurantee coverage indoors anyway, too many materials can prevent a signal penetrating a normal wall. Also, its absolutely unreasonable to expect 100% coverage in those areas anyhow, accounting for blackspots and areas they cannot get permission to transmit in and all that lark.

JTMan

Originally posted by Muck
Industry News. Their own customers would probably find that the Map is a bit optimistic , it is Here

The map indicates that 100% of Westmeath is covered and 100% of Dublin and Louth and Kildare and Offaly too. Is that true , /me thinks not. They should have had 80% population coverage by now (not Geographic Coverage please note) and don't. 80% means indoor coverage not on a hilltop above your town.
M

I know plenty of black spots where there is no coverage. Interesting that Meteor is claiming 80% when the bare minimum they have to have is 80%. Id bet they are playing with their figures.

Originally posted by Muck
Quality of service data is also found in there should one care to see if they fixed the outage quickly enough to satisfy their licence.

The QOS section seems to state that the network cannot be down for more than 60 minutes in any of those periods. It is STILL down for me since Saturday and it has gone back down for a mate.

Their Customer Charter guarantees state that they will always restore network connection within 6 hours and that they will constantly keep you updated if the connection goes down. They have not restored network connection 60 hours later and they have not provided me with any updates. It is outragous. They have promised me several calls and not phoned me once (on my landline).

Im making a complaint to Comreg.

Originally posted by Third_Echelon
face it jesus_thats_great... meteor are sh1t...

They are .. they really really are .. we have the 2 rip off operators and meteor who have no idea how to treat customers.

jesus_thats_gre

They have obligations to get the network back operational as soon as they can, both regulatory and from a revenue perspective.

With any cellular/radio based network, a problem can occur that is extremely difficult to even identify, never mind fix. Obviously they are working to fix the problem as it is in their interest to have their network operational.

I know plenty of black spots where there is no coverage. Interesting that Meteor is claiming 80% when the bare minimum they have to have is 80%. Id bet they are playing with their figures.

Every cellular network has blackspots, this cannot be avoided. Its all well and good criticising them for their service being out, but be realistic.

The QOS section seems to state that the network cannot be down for more than 60 minutes in any of those periods. It is STILL down for me since Saturday and it has gone back down for a mate.

Its all well and good on most occassions, but sometimes it just cant be fixed in time. The issue will likely be investigated by Comreg and no doubt there is procedures in place for something like this. You should see some of the commitments that operators have made for their 3G license, some of its ridiculous.

face it jesus_thats_great... meteor are sh1t...

He has a Meteor sim, he was talking the p1ss.

JTMan

Originally posted by jesus_thats_gre

Every cellular network has blackspots, this cannot be avoided. Its all well and good criticising them for their service being out, but be realistic.

There is far more with Meteor. Far Far more ...

Well Meteor have spoken to ENN (I mailed this thread to ENN) and lied and lied about the problem ...

http://www.electricnews.net/news.html?code=9378953

Meteor said:

A number of Meteor customers said that they were unable to use their mobile phones for much of Sunday and part of Monday morning

The truth:
The Network started going ass ways on Saturday night. Not all network connections were restored till this morning (Tuesday).

Meteor Said:

it only affected a small number of customers

The truth:
It affected almost everyone. Everyone I know with Meteor phones (6 people) were certainly effected.

Meteor Said:

calls to landlines should have been largely unaffected

The truth:
All calls were affected for everyone I know. You could get no reception.

Meteor Said:

The timeframe was "a few hours"

The Trust:
It lasted from Saturday to today.

Meteor said on Monday:

Everything was up and running again before this morning

This is a complete lie.

They handled this situation really badly. Telling lies to the media does not help.

jesus_thats_gre

It affected almost everyone. Everyone I know with Meteor phones (6 people) were certainly effected.

Well no, the problem was due to a problem with one of their MSCs. There will be multiple MSCs distributed around the country so it will likely only be the people on that Switch that is effected. Thus anyone you know would all be registering of the same switch. It depends how Meteor have built their network however.


The problem was ongoing from Sunday morning to Sunday evening for me. With regard to Saturday night, ther was a problem with their SMS service which could have been a precursor to the main problem that occured Sunday.



Some of the people who were still experiencing problems on Monday and Tuesday may have not powered their phone off and on since the problem on Sunday. When problems like this occur, powering the phone off and on will resolve the issue, expecially after a network problem has been resolved.