IOLBB billing problem

Sarn

Let's see, over a month had passed since I got connected with IOLBB, with no bill from EsatBT, no money leaving my account by direct debit. Strange but that's Esat I thought. Until this evening when I got home from work. A letter from their overdue accounts for €205.20. The bloody cheek.

First of all assuming 2 months rental and the self-install option that should be about €190. I haven't even touched my 5 GB cap in 2 months so that doesn't explain the extra amount. Someone mentioned on a previous thread that they might have a penalty fee for insufficient funds in meeting a direct debit. None of my other direct debits have had a problem with my current bank balance so that shouldn't be it. So that leaves the incompetence at Esat's door I think. If they have the cheek to add a penalty fee for their screw up....

Basic business should ensure that a bill is sent to the customer, it is not my responsibility to chase them up. I wouldn't mind as much if I'd actually received a bill. Of course I've been in touch with their accounts people to send me out a bill to see what the actual breakdown is. Let's see how long it takes (judging from the date of my letter it takes 4 working days for a letter to travel to an adjacent post code). It only took them 3-4 weeks to send me out the initial application form and I'm not going to mention how long to get connected.

Nice to see their incompetence crosses several departments. Their actual broadband service is keeping me happy, apart from the random disconnections and drops in speed.

PaulMagrath

On your issue of a bill:

"What is the payment method?
The service can only be paid for by Direct Debit and willed be billed bi-monthly in advance. There will be no paper bill issued."
(http://register.iol.ie/broadband/yourquestions.html#a19)

Not that I'm excusing IOL or anything...

Johnmb

"No paper bill issued" means that they should be emailing them, which gives them even less excuse. I'm still waiting for my bill, and they have taken a DD of about €205. I must get back on to them, thanks for the reminder

bizmark

had the same problum with netsmart before switching to their BB they would NEVER take the money or send a bill then bitch when their not payed ...........Do what i did and bitch to them on the phone and email it worked for me

Plus in my first Iol bb bill they charged my 450 euro ! And they still havent repayed the fecking blance BAH! so check your bill (if you get one) Careful

Ancient1

No bill guys !
As you said, there wont be a paper bill, so i was expecting an email (as filled out in the application form), but when i called them coz i got charged something senseless like 96.48 (!!!!), they said you DONT receive an email because its by direct debit.. (Sarn i dont think "insufficient funds" is a problem, coz i'm paying with a VISA, which is synonymous with "I have no credit at the moment" )
Anyways, they cannot seem to explain why i got billed that amount...what does it reflect? the install fee? what's the rest for then? where's the bi-monthly advance?
Hey dont get me wrong, im not complaining, but knowing them they're could technically slap me with the remainder of the bill anytime!

ZENER

When I got connected on July 14th I got an invoice for about €250. This broke down to 90 for the connection ( self install ) 100 for 2mths advance and a payment up to Aug 8 (the next billing date) no problem.

I got a bank statement today the 29th Aug and €115 was taken from my account on Aug 8th.

I have paid in advance until Oct 8th !

I called them and they admit there was a mistake . . they're calling me back on monday to sort it out.

I spoke to Dave at support and he was very helpful on this matter and promised to call me on Monday before 12:30.

Will post with result.

BTW: Ididn't get an email about the bill either. The application said that an email would be sent in place of an invoice/bill.

Tinky

Ancient1

Man what a headache...
just ONE clear answer from them would do - all i want is consistency...i always break out in a cold sweat after reading about esat's service.."what will they do next? and how many hours will i have to spend trying to get through to them?"
Take all the f*** money you want just be consistent for once!

Sarn

Aah I'd forgotten that there wouldn't be a paper bill issued. It was the the fact that the overdue letter told me to use the Payment Advice Slip on the bottom of my bill that threw me. No wonder I still haven't received it. Guess I'd better go in and pay it, I'd still like to know what I'm paying for though.