Damn Eircom....

syncosised

My broadband isn't working, and then I had to ring the helpline which is a 1550 number (73c/minute), and was on for about 10 mins. The guy wasn't helpful AT ALL. His only solutions were "Unplug the Modem. Reconnect It." and "Set up a new connection." Neither of them worked... The Error is 678.

I've had the broadband for 3 months now, and for the price of it, you'd want it to be working. So much for always on...

CyberGhost

try this phone

1890260260
1800503303

or ring 1901 and they'll redirect you

CyberGhost

yea btw, error 678 means that either your router doesn't work, or something happend to your OS/DSL config, if gives me this error only when it doesn't detect internet(or when i turn my modem off and click connect in XP), make sure the router/modem works properly, check everything in your configurations, did you lately change anything? check your ethernet card's drivers and config if it works properly, do you see the green(it's usually green) light flashing at the back of it? ring them, ask them if they changed anything with your configuration, tell them to find you and disconnect you well this usually works with error 734 when you crush, and the remote server thinks you're still online but still try it

Redshift

If you are on broadband you don't have to ring any premium rate number, you want to ring the eircom adsl helpline which is a freephone number afaik. I have had dsl for about a year now and have twice had cause to ring them and on both occasions I found them to be both helpfull and knowledgeable infact after the problems were cured I had several follow up calls just to check if everything was still OK.

syncosised

>_<

Maybe I'll try the free number... And I haven't made any changes that I remember... I was on the net, and it just stopped sending/receiving. I tried to reconnect, and the error started. I never get past the "Connecting to WAN Miniport (PPPOE)" screen...

BTW, I haven't got the blaster virus, or any other virus for that matter just in case someone says it...

crowbar

when i rang 1800503503 they would go so far as check that your line has been provisioned and help you with username/password problems, but that's it. they wouldn't even log a fault against my brand new line, which never worked from the start. if you're i-stream starter then it's the 1550 number only, they told me.

some of the people at the end of the 1550 number were helpful, but others were not. if you normally call at 8pm, then try calling at 8am to get someone completely different ... different shifts i guess.

Frank Grimes

Originally posted by crowbar
when i rang 1800503503 they would go so far as check that your line has been provisioned and help you with username/password problems, but that's it.

That's one of their sales numbers afaik.

syncosised

>_<

it was my firewall all along...