failed line test!now what?

su_dios

Ok myself and my brother have been waiting for bb for about 4 yrs, and its finally available over here...and at a decent enough price. But now cant get it! :mad:

The line is the original line in the house and the house is fairly old, but im right beside the exchange. next door neighbours work, but their house wouldn't be as old. But we failed!

Although i think eircom have messed with our lines as i constantly see them on my road diggin things up. there's always a buzz on the line, which wasn't there before, and our internet on both computers with diff isp's connect from 21-36kbps now, and it used to be 52. i complained and got no answers. so desperate for broadband, and waiting too long for ibb to open their mountjoy base station, i am now stuck.

can anyone tell me what my next steps are?

i was told i could get a new line put it, but thats a lot of hassle and they said it may still not work? shouldn't eircom be updating my line for free?!? i hardly think it's fair to be paying the same price for the exact same price as others and not gettin the same service.

also eircom said they would send out an engineer but if it was found not to be an eircom fault the charges are €70+. i know they'll look at our connection box straight away and ask for the money, as we've connected a few lines into the box. these were never a problem before.

PLEASE HELP!

tomk

Get the engineer out, but remove anything you have added before he arrives. Make sure that what he is testing is what €ircon installed.

shinzon

and if you are getting an engineer out dont say you wanted tested for broadband, they wont come out otherwise, report a fault instead and when hes there then ask him to test it, cant say no when hes onsite

Shin

narnar2000

The first time I rang the eircommunists to get my line checked, it failed. So, I rang 'em back about a month later and it passed. When I rang them the first time, they said that they'd contact me if my line was upgraded, but not being interested in making money, they never bothered.

So, I wouldn't necessarily right off your chances of being able to get broadband. Ring them again in a week or two. In fact, if you rang someone in eircom else they'd probably tell you your line passed. They really don't seem to know which way is up. So, don't despair yet.

su_dios

i failed on esat and netsource. might just get the engineer out then. thanks

su_dios

while i got the chance....is anyone else havin problems with esat no-limits connections? or again is this due to the fault in the line. i was ready to kill the woman on the other end of the phone when i rang about the fault. apparently it's got nothing to do with them, although it's their line?! im talkin about the line running up to my house here. or its my hardware....when i have two diff computers, two diff modems, and both same problems. she just wouldn't admit to it being their fault

andrew163

hmmmmmmmmmm.....you say you used to get 52k, now only 21-36k, and you're failing the line test...........

You probably have a splitter installed. Look around for a grey box with the words "MultiGain 2000" written on the front. If you do have one of these things, then you probably won't be able to get it removed, as eircom seem to enjoy torturing people with them. The box could be indoors or outdoors.

spongebob

Originally posted by su_dios
there's always a buzz on the line, which wasn't there before,

Thats all you have to tell them. Buzz on the line means a shortc circuit somewhere. Fix that and you should be cool.

Unplug everything as the others said, bar one phone.

Mutant_Fruit

bring your comp to a friends and test modem there.... then when you connect at 45kbps bring it home and tes it there, when you connect at 22kbps ring eircom and tell em to send out an engineer.

If engineer says its your computer, offer to drive him to your friends with your computer, and connect there and show him that you connect at 45kbps. Then tell him that you need a replacement phone line as your existing one is dysfunctional (i hope i spelt that right). If he says no, complain loudly to someone in authority saying eircom refuse to replace one of their own faulty lines...

²°°³webkev²°°³

[QUOTEcan anyone tell me what my next steps are?
[/B][/QUOTE]

I had the same trouble for 3 weeks.. i basically went down to the exchange every second day to try and get them to swap my carrier signal with a neighbour.

If your area is enabled, they should come to your line and find out what they can do..

In the end, I salataped a note on the door of the clontarf exchange to remind them 2 weeks after they told me they would have a look the next day.. 2 days later they swapped the line and my speed went to 44kbps from 26.. so I rang netsource on the thursday.. had broadband a few days after..
Keep Trying!! and good luck..

su_dios

What do you mean excatly by swap your carrier signal? as in change your provider?

we're getting an engineer out sometime this week hopefully. if everything inside is fine, then it looks liek its a new line for me. But are you saying you got them to replace your line for free? Im annoyed how i pay the same as everyone else, and apparantly am not receiving the same service. They're so unreliable! Dont know how they keep gettin away with this ishh!

Thanks for all your help

²°°³webkev²°°³

i got it for free.. but they didn't replace the line.. they just swapped it with a neighbour with a suitable connection.

The way my phone was set up was that it was sharing the connection with 3 other neighbours..which meant really slow speeds, i went to the exchange to try find out what exactly was happening and the engineers explained and said they could try and swap my carrier signal (any line shared by more than one household, which I suspect could be your problem) with a unique line of one of my neighbours.. he wasn't suppose to do it, but once I explained that I had been waiting years for broadband he said he would..

Thinking back , it was really crap the amount of things I had to do to get them to enable my line..
but well worth it

BKtje

your poor neighbour

andrew163

Originally posted by su_dios
Im annoyed how i pay the same as everyone else, and apparantly am not receiving the same service. They're so unreliable! Dont know how they keep gettin away with this ishh!

They keep getting away with it because ComReg are too blinded with bureaucracy(spelling?), and just too dàmn lazy to do anything about it. And thanks to our noble regulators and their brilliant recent efforts to constantly appease a certain giant, evil, money-hungry rat, this will not change until at least 2008 (the new USO just published :mad: ). Personally I think theres a bigger chance of aliens landing in the Phoenix Park than this situation EVER changing, at least for the next 40 or 50 years.

Well theres my daily rant over with

- andrew

<edit>btw i also have a split line :mad: </edit>

²°°³webkev²°°³

Originally posted by B-K-DzR
your poor neighbour

All my neighbours are old/dead..
doubt many even have pcs