I've emailed them, I'll update when they get back to me
Just got an SMS that there's a customs charge of 21 euro on the package with the Pi Case and breadboard from DHL.
I have emailed the invoice to the email address Suckit provided and hopefully they will come clear the charge.
Is that amount on a DHL label or an Arrow label?
Just got mine via FedEx. No additional charges. Thanks OP
on the commercial invoice printed by Arrow
Mine delivered to my workplace with DHL label. No charges.
Surprised at speed of delivery. Thought it would have been a week or more.
DHL are having none of it.
Time to send both packages back I'd say..
I'd say the only way around this in future is to send DHL a copy of the invoice in advance so they can present that to customs.
That €50 fee is a taking the piss, though
This is the email I used to contact DHL.
Just sent an email to the IE.VAT email suckit provided so hoping to get through to someone else this time.
Order from fedex as its looks like best option...avoid DHL...
Seems like the ie.vat email was the one the rep contacted me back on so I've just sent her 2 emails essentially.
Told her the invoice i sent is the original and not revised in any way.
I also said I could email a PayPal receipt but still waiting to hear back.
How do I arrange for the shipment to be returned?
Do I need to contact arrow first?
Got my pi and case yesterday from DHL, fast delivery, no charges
what value did Arrow put on the commercial invoice?
DHL looking for 21.33 customs.
So i can pay this and get it refunded later?