Shinbin223 Registered User
#1

Hi,
I am just trying to get statements together for a small car loan application with the Credit Union. I can open my statements on PDF, but when I go to save them or download them "failed-network error" is what comes up. I've tried to do the same on two different laptops and a desktop and still experiencing the same problem.
Is it possible to save bank statements and add as an attachment to an e mail as the credit union said this would suffice?
Any assistance would be great.

Bank of Ireland: Kareana Verified representative
#2

Hi Shinbin223,

Thanks for your post here on Boards.

We are sorry to hear this.

Can you please delete your history on the device you are using and maybe try a different browser?

Do you have to supply the statements by paper or email?

Thanks,

Kareana

xalot Registered User
#3

Shinbin223 said:
Hi,
I am just trying to get statements together for a small car loan application with the Credit Union. I can open my statements on PDF, but when I go to save them or download them "failed-network error" is what comes up. I've tried to do the same on two different laptops and a desktop and still experiencing the same problem.
Is it possible to save bank statements and add as an attachment to an e mail as the credit union said this would suffice?
Any assistance would be great.

I had the same problem last week. The only workaround I could find was to print them and then scan them back in as a pdf. Dont know if that's any use to you.

captainshamroc Registered User
#4

Have the same problem. Tried different PC's, browsers, networks etc with no success. Spent ages on the phone with BOI with no success. As mentioned above, printing them out and scanning them back in was the only thing that worked although the quality is not as good as a true pdf download.

Dynomutt Registered User
#5

I had this problem too and got around it in Chrome by choosing "Print" and clicking on the "Change..." button under "Destination" to "Save as PDF". 

3 people have thanked this post
Squall Leonhart Registered User
#6

Dynomutt
I had this problem too and got around it in Chrome by choosing "Print" and clicking on the "Change..." button under "Destination" to "Save as PDF".



Same approach I took recently. Poor from BOI if it is a problem for a multitude of their customers.

sticker Registered User
#7

I just gad the same issue here - Not good to have the same issue lingering

Bank of Ireland: Alison Verified representative
#8

Hi sticker,

Thanks for getting in touch with us.

May we ask to explain further the difficulties you're having with the PDF version of your eStatements please?

Many Thanks
Alison

fcleere Registered User
#9

Dynomutt said:
I had this problem too and got around it in Chrome by choosing "Print" and clicking on the "Change..." button under "Destination" to "Save as PDF". 

You are a wizard. This has saved me a lot of time, thank you!

Bank of Ireland: Alison said:
Hi sticker,

Thanks for getting in touch with us.

May we ask to explain further the difficulties you're having with the PDF version of your eStatements please?

Many Thanks
Alison

I am also having the same issue as the other posters here.
When I click the link to view my statement it opens as usual in a new tab (Google Chrome), and is there in its entirety.
However when trying to save the file (through both the download icon and 'Right Click>Save As methods' to my computer the only file option available is 'All Files'.
This then saves the file in an unusable format.

sticker Registered User
#10

Obviously BOI cant be bothered to fix this bug.

1 person has thanked this post
donkeyoaty0099 Registered User
#11

Same issue here too.

Bank of Ireland: Lorna Verified representative
#12

Hi fcleere,

Thank you for getting in touch with us.

This sounds like it could be a setting on your browser. Can you please try downloading the estatements a different browser or amend the PDF document settings in Chrome. You should be able to locate this in More settings then Advanced Settings and in the content section under Privacy and Security.

Please let us know how you get on.

Thanks,

Lorna

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