jonny_b Registered User
#256

mkov said:
I still haven't got Christmas 50e cashback. Contacted reps here 2 days ago so hopefully they will help. Not really sure why I should keep trying to get it. I mostly switched for that 50e


I got the €50 cashback on Monday. Installation date was 28th Nov so took roughly 6 weeks to get it.

1 person has thanked this post
johnytwentyten Registered User
#257

Former
T-Bird said:
If contract has expired you don't need to contact. There is no obligation, same as when switching electricity and gas etc.


No no no no no no no no.

It is NOT the same as switching electricity.

If you switch from Virgin to Eir, YOU MUST cancel with Virgin and YOU MUST give them 30 days notice, even if you are out of contract.

I never contacted Vodafone when I switched to eir, it was all done by them, received a last letter from Vodafone and that was it

johnytwentyten Registered User
#258

johnytwentyten said:
Former
T-Bird said:
If contract has expired you don't need to contact. There is no obligation, same as when switching electricity and gas etc.


No no no no no no no no.

It is NOT the same as switching electricity.

If you switch from Virgin to Eir, YOU MUST cancel with Virgin and YOU MUST give them 30 days notice, even if you are out of contract.

I never contacted Vodafone when I switched to eir, it was all done by them, received a last letter from Vodafone and that was it



Aaand I've just seen the other posts explaining why, my apologies

WIZWEB Registered User
#259

Just finished up a multitude of chat and call fob offs with this company. Never in my life have I experienced such unprofessionalism, outright lies and bullsh@t mixed in with incompetence.

First they changed the agreed installation date. The contract stated 18 months instead of 12. On contacting Chat I was fobbed off by people with poor understanding of basic English all while reading from their robotic script. Eir's and graces 1901 phone number wouldn't even recognize my allocated account number! This meant I couldn't even talk to a rep. Eventually I got another number from the Chat team which was connections. They connected me to puffs of Eir while postponing my installation date much further afield. After a long hold they put me through to a pleasant enough young lady who was more interested in giving me another number to be placed on hold again than deal with these issues. Guaranteeing me and not guaranteeing me a future morning connection in the same breath. Basically lying to me. I cancelled the whole installation or hope I did. I wouldn't put anything past this bunch. I've had my dealings with Virgin in its various guises over the years but never faced this sort of incompetence met from Eir. I pity anyone who has a future issue and has to deal with this company. For now I'll stick with Virgin and their six months half price deal.

johnytwentyten Registered User
#260

I still haven't gotten sorted with my €917 bill, keep being told over the phone that they know this is an incorrect sum, but does whichever system used to collect direct debits know this?
They told me that the app doesnt update the correct bill as quickly because it's a separate system but logging into their website gives the same bill!
They totally refuse to send any confirmation by email that I am being incorrectly charged,
I have contacted them again and told I would receive a response within two working days, nothing in a week.

I bought items off Ali express and when I had issues, they responded right away and sorted everything out, but a crowd a few hours up the road are impossible to deal with!!!
Will be hoping I have grounds to cancel my contract after this, worst customer service ever

Atrides Registered User
#261

Customer service agent promised that sale team representative will contact me in 2-3 days, 5 days passed, still silence.
They all the time lying.

septicsac Registered User
#262

Well at least anyone reading material here cannot say they have not been forewarned re dealing with eir. Unfortunately a lot of people have no choice but to deal with them, but that's the great little corrupt country we live in

2 people have thanked this post
DonJose Registered User
#263

I was with Eir on the unlimited broadband package and I got hit with a €62.50 excess usage charge on my bill this month. I have switched to Sky, €35 a month and truly unlimited. 4K tv can use 7gbs an hour, Eir has a fair usage policy of 1TB.

fritzelly Registered User
#264

DonJose said:
4K tv can use 7gbs an hour


You can bet your bottom dollar if everyone was using that much data the unlimited would end very quickly. There's only so much bandwidth available. Virgin Media have a massive amount of 500GB but they know most people probably barely use 100GB

The companies still have to pay for the bandwidth - it's not free

alanhiggyno1 Registered User
#265

fritzelly said:
You can bet your bottom dollar if everyone was using that much data the unlimited would end very quickly. There's only so much bandwidth available. Virgin Media have a massive amount of 500GB but they know most people probably barely use 100GB

The companies still have to pay for the bandwidth - it's not free


very easy to go over 1tb nowadays if u have a 4k tv streaming netflix,kids watching youtube,iptv etc.

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