Tawny Owl Registered User
#1

I have a toshiba laptop running windows 7 just had new modem sent from Vodafone and set it up, it will not connect to the internet you can see it trying to connect I did manage to log into it this morning but loged off and now cant get in although something came on the screen earlier saying "infection Gen variant adware better browser" seems like another site is blocking my connection but dont know how to find this to remove put this up from my phone.

5uspect Moderator
#2

It won't connect to the modem, or your web browser won't connect to a website? Sounds like the latter and it sounds like you have some sort of virus according to that message.

Tawny Owl Registered User
#3

5uspect said:
It won't connect to the modem, or your web browser won't connect to a website? Sounds like the latter and it sounds like you have some sort of virus according to that message.


It wont connect to browser as I am on the internet on the phone is a case of leaving the Laptop in for repair it says adware in C drive

Cheers.

5uspect Moderator
#4

Pretty much. See about using some better protection next time. Malwarebytes would be a good start.

Tawny Owl Registered User
#5

I have a monthly anti virus package I pay to Vodafone linked to the internet package, so I am wondering how I am in this position, as it checked everything at a certain time each day, that's why I am p###ed off, I pay and cant log on.

5uspect Moderator
#6

Unfortunately just because you're paying for a service doesn't mean it's any good. Many of the free solutions but the expensive ones to shame.

Tawny Owl Registered User
#7

Have managed to log on twice in the last 2 days, yesterday for 4 hours, turned the computer off last night, and turned it on this morning at 10am no connection, but showing a full signal and connected to the modem, I just tried again at 2pm and connected no problem logged on, would it be a driver that needs updating. very unreliable laptop at the moment, hope you can point me in the right direction.

5uspect Moderator
#8

Have you resolved the virus issue?

sfbonner Registered User
#9

If you have anti-virus by vodafone then thats only anti-virus, not anti-malware.


Firstly, boot into safe mode with networking, if this works then its most likely a virus causing the problem.

Download: AVG rescue disc & Malwarebytes.

Put AVG rescue disc onto a bootable cd. You will find the instructions on AVG's website.
Run the scan on the computer. (usually takes hours)

Once finished, boot into safe mode and run malwarebytes. Once malwarebytes has finished, restart the laptop and boot into normal windows. Should hopefully solve the problem.

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