It's probably a little soon for the payment yesterday to be reflected. Payments via the AvantCard/ex-MBNA details have worked fine so far for me however.
It was over two weeks ago and they were saying they had no record of it! I think that's unacceptable and they had no urgency about them at all. Even though it was a cash payment they kept saying are you sure the payment was taken from your bank account... Cash at at counter?
Another guy I spoke to kept shouting over me, and I'm in a really quiet office so I had to let him rant on, and it was like he was reading from a sheet or something, ah basically he just wasn't listening to me at all.
Long story short, Avant Card only get one shot at this and they've definitely blown it with me, I'm lucky enough to not have to rely on my card, so I've paid the balance off now and ill just be cancelling and switching to a new provider.
Apologies I just read your reply properly, yes too soon for yesterday's payment, when that goes thru and they find the missing payment I'm cancelling my card.
I think theyre great, I had a MBNA a/c which I short settled 3 years ago.
AVANT has just sent me a statement saying I'm in credit for 1.07euro
I'm waiting for a call back on what an "issuer markup assessment" (of 63 cent) is all about.
Flicking through the earlier discussion on this thread, I think we need to remind ourselves why Avant bought BoA/MBNA's Irish loan book in the first place... to sweat marginally distressed loans to the greatest extent possible. I don't view their business as anything other than an asset sweat and ultimately a wind down...
It would appear that if your query has absolutely nothing to do with their IT setup you'll be grand! If you're happy with a cc company that can't seem to get it's IT act together, that is!
If nothing else there's a story there.
Possibly ill-advised to ignore for all sorts of reasons.
Might need professional advice on how to proceed though.
I would see if it's worth while contacting the Financial editors of any of the Irish papers.
If I remember rightly The Irish Times has a lady who acts as an Agony Aunt in these sort of things, surname Reddan, is all I have.
I think they need to contact the credit card company before any newspaper. I would be highly surprised if my suggestion in a previous post isn't correct. They should also have a copy of the application on file.
I'm in the same boat. Got a "statement" of 0.04c credit sent to my mother's house, where I haven't lived for about 10 years. Haven't had an MBNA card in even longer than that. It says I have a credit limit of 2,300 eur on this card that doesn't exist. I wonder what they are at - are they trying to lure in people who now can't get approved for a credit card due to bad ratings?
I certainly hope there won't be a bill next year for the Govt Stamp duty on this non-existent card! Going to call tomorrow.
At least your getting statements .. no sign of mine. This messing around has gone on far too long ... inability to view transactions online, delayed statements. Time the regulator took AvantCard to task and gave them a timeline to get their act in order or else face penalties for inability to run their business affairs and serve their customers in an effective and efficient manner.
Received a paper ststement today, shoes the government stamp duty fm going through.
Will try and register for online banking as used to get e statements with MBNA.
Confirmed: issuer markup assessment means foreign exchange fee (obviously...)
What month was the statement from? I haven't received any statements since January and the statements are still not online. I'm getting really pissed off. I want to pay off what is outstanding on the card but I'm not doing that until I know exactly what is on it.
I suppose I better go call them. *sigh*
You can call them to get the info, they provide it all over the phone and tis automated. I know not that great but only way I can do it. I just got my statements last night.
Whatever you signup to, I would suggest that you don't give up your paper statement.
For me it could only be taken from my cold dead hand, to quote Clint.
In the long run being able to produce them if necessary could prove to be to your advantage.
The IT end of things seems to be a bit flimsy at the minute.
Little point in relying solely on the on-line account if you suddenly find that you can't do something as simple as logging in and apparently nothing much can be done about it!