Hi I went to pay my monthly loan payment today of 110 euro. I had checked my balance yesterday and had credit of €4.50. Today I checked just before I deposited my money to be safe and on my statement it had two €20 euro payments debited from my account supposedly from saturday. The thing is I had not withdrawn any money on Saturday. I went to customer service where he explained that this was a shadow payment but it could not of been as I didnt withdraw 20 euro in the first place he will know tomorrow for certain. Will I get €40 credited back and should I expect this to happen regularly with the new visa debit card? I have only started college and am to tight on funds as it stands
I hope this helps.
I got the €40 euro back into my account thanks for the help.