While I disagree with the liberties that the OP is taking, How can you possibly condone ringing someone FOUR times in one day (unless the calls were going unanswered)
Well that comparison stemmed from a poster saying electricity is a basic human need.
To avoid the calls, ring them and tell them when you can pay, because until then, they won't know.
On this occasion, it has not been specified whether these were answered/missed calls, but we are more than happy to investigate any case in which a customer feels unduly hassled, or contacted excessively.
We do have a monthly direct debit option (called the Equalizer) whereby a set amount is debited each month on a day of your choosing. If this sounds like something that might help, please feel free to PM me your account details and I can see about setting it up.
It seemed more like it was comparing delaying payment for an electricity bill, with walking out of a shop with food without paying. Doing that is stealing. So the poster was hinting it is the same as a person who used electricity, then struggles to pay. These comparisons are typical of boards like I said earlier.
The OP`s scenario is not the general idea I am posting about, which sounds like delaying payments they actually can make. There are a Lot out there with arrears and/or are struggling to pay. And they would find it a struggle to manage without electricity, even if you and thankful posters say a cave man can survive without it.
Apparently they call with hidden numbers, and probably ask for verifying personal details? How do they verify they are who they say they are when dialing with a hidden number?
This thread has the verified representitives in it, and some unverified ones by the look of some of the posts
Perhaps - or perhaps they just work in customer service in any company and are able to see the company's perspective too. Why wait until the bill? It's a bit needy tbh. Why not just pop in whatever bits and pieces you can during the 10-week (or more) duration between when a billing period starts and when the bill has to be paid? I agree it is a bit much to wait until the bill, hence I can partially understand the supermarket analogy. If there is still an amount outstanding by the due date though, then contact the company to avoid the calls that are the result of not meeting the agreed payment terms.
That last comment wasn't made by me - I wouldn't agree it's always easy to cut down on usage (although I'd urge trying as hard as possible - to anyone, not just those in financial difficulty).
Re calling back: I meant call Electric Ireland customer service.
That`s just it, when someone says its simple to solve your difficulties, cut down on usage, they see only a company perspective, not people in difficulty`s perspective.
I knew what you meant about calling them, for people in difficulty. I would recommend that myself. But when a hidden number from a company calls someone in a payment reminder call and asks for personal details to verify, how do they verify who they are to the person they are calling?
It would not seem beyond possibility for a bogus caller to get personal details that way. I`m surprised anyone answers hidden number calls, if indeed they are hidden.
But why not wait for the bill. Trickling in payments sounds lovely but just adds a lot of extra transactions that you don't need to. PITA when doing a monthly spreadsheet. There's nothing wrong with waiting for the bill. In my experience DD cause more headaches than they solve, because when they (not just ESB all companies) make a mistake, getting it corrected is more effort than putting a man on the moon.
I pay mine manually, with the result that once or twice, I've missed it and got one of these "reminder" phone call for payment. Except it wasn't a reminder, it was a aggressive demand for payment and tbh I was quite taken back by the attitude of rep on the end. They were very aggressive and I'm using to dealing with difficult people on the phone. I said simply forgotten about it, and would pay it later online, they insisted I pay it there and then by CC. Which I refused and ended the phone call. Considering I've been a customer for over a decade, I don't see why such aggressive calling is warranted. I think they rang 2 or three times the same day. I considered reporting the phone call, but was too busy to chase it up. Other people I know have had similar experiences.
Re not waiting for the bill: It's a form of pre-paying though - makes sense if things are financially difficult. In my opinion anyway.
Its probably more dependant on your pay interval. If you get paid monthly, or weekly.
If you would like us to investigate this further for you, do drop me a private message with your details - Electric Ireland account number, your name and the address/date of birth/telephone number on the account.
Thanks and regards,
I'm content to make you aware of it.
I have also been at the receiving end of there very aggressive calls from Electric Ireland. I have answered the calls and explained my situation to the rep at the other end of the phone and it has obviously been received by either deaf or ignorant ears... Up until recently the bills have been paid in full and on time via CC on the website...
What I am not happy with is that even tho I have told them it will be paid when I can actually afford to or I will pay it off weekly as I'm in the post office every week like a huge amount of the population are I have been told that I have to pay it there and then over the phone.. Which I cant do for obvious reasons.. And they then proceed to hound me on the phone... I had 6 missed calls and 4 Voicemails in one day after I had spoken to them that morning which is totally unacceptable...
I have warned them that if it continues I will be changing service and contacting the relevant people and reporting them for harassment...
You can preach on about pre-paying as much as you want but until I see a bill of how much I owe, I will not be able to budget my money...
And before the representative asks I'm not comfortable giving out my account details via a PM service on a 3rd party website...
Also this is a common complaint from a lot of people and that the right people within the company have not done their jobs properly in regards to investigating this problem...
I am sorry to read you are unhappy with your experience. If you would prefer not to send us your account details by private message, I would recommend contacting our Customer Service department (which is a different department to the one that has been calling you) on 1850 372 372, open from 8am to 8pm Monday to Saturday. There is also the option to send the team an email.