#1

i get this quite often and am wondering what are you opinions comments complaints satisfaction and improvments that could be made open to all

carlmango11 Registered User
#2

I actually think it's gotten quite good, particularly since the introduction of the real-time info, app, leap card etc. however I still think there is an existing attitude of "ah sure it's just the bus" among staff which I think leads DB to believing it can provide an unreliable service when it likes.

However there are much (much) worse semi-state transport companIEs.

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bk Moderator
#3

Dublin Bus is actually quiet good, but could do better.

Their fleet is relatively young, good and all wheelchair accessible.

Their main issues are dwell time (how long it takes to get people on and off the bus) and the complexity of the ticket system.

Things I'd like to see them improve:

- A proper journey planner, like hittheroad.ie, rather then the crap current planner which seems to assume everyone lives at a bus stop. Cheap and easy to do, just pay hittheroad.ie to use theirs.

- Display fare information, number of stages and prices for selected journey. Again cheap and easy to do.

- Improve the iphone and android apps, primarily with the above two changes, but others too. Again cheap and easy to do.

- Add next stop LED displays to every bus, tied in with the GPS. Ideally copy the great way it is done in Amsterdam (TV which shows the estimated arrival time at the next four stops, really great). A bit more expensive, but still relatively cheap to do.

- Switch to tag on and tag off for leap card and massively increase the cost of cash fares to help reduce well times. Shouldn't cost much money to do, in fact they may make money from reduced dwell times and the increased cash fares.

- Move to dual and triple door buses and actually operate all doors. Will help reduce dwell times. Obviously a costly move, as it involves buying new buses, but can be done gradually with fleet renewal.

- Work with the Dept of Transport, NTA, Gardai and Dublin City Council to remove bottle necks from the network (e.g. the Cat and Cage in Drumcondra) and other issues like taxis blocking streets, etc.

- Move all transport tickets to Leap.

- Move to a more integrated ticketing system, ideally like the Amsterdam model, which I think would work really well here. But this is more of a NTA/DoT issue then DB.

If DB do all of the above (and there is no reason the 3 or 4 of the above items can't be done today) then DB would actually be a very good system.

So close, yet so far.

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#4

STT security please, the ones that Irish Rail use
Don't need them all the time, just certain services at certain times

78A now the 40 is just not good enough for an example.
The buses are new and modern, the drivers are sound, the timetable is ok but the top deck is a hellhole at certain times

The above posts are good but security is an issue too and if people feel uncomfortable well they're not going to spend several hundred on an annual ticket


Also in time when pre-pay is more established hike up cash fares and round them off, if it goes to three euro then so be it.
Dwell times must be reduced and fiddling with five cent is not helping

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#5

I find Dublin Bus the worst public transport service I've ever seen, by far. I have lived in other countries so perhaps I just have a taste of how it could be, but it's so far below bad I can't understand why there aren't more complaints.
I've been avoiding it like the plague.
- Price: it is VERY expensive, more so than Paris rates. Buying a ticket is an utter inconvenience, the whole exact change thing is a joke. I'm glad they are bringing in new cards (leap) but it's still outrageously expensive for people who don't have far to go. Another problem is the fares are hard to work out at best.
- Bus stops: if you don't know where you're going, short of asking the driver, there is no way you'll know where to get off. The schedules of the bus are ridiculously inaccurate and the new display systems mostly don't work (bus is in 3 minutes, then 4, then 2, then 10 etc...)
- Driving: they drive way too fast and are extremely careless. I walk to work everyday, I live and work in the city centre. Every day, and I mean EVERY day, I see one or more buses run a red light.
Time: I do not remember getting a bus on time in all the years I've had the misfortune to rely on dublin bus. And that's any time of the day, not just rush hour.
My experience, more often than not is this one: Waiting for at least 30 minutes for a bus scheduled to come every 5/10 minutes every time.
How many times has the bus not stopped to take passengers? Countless. And we have eyes, we can see the bus is not always packed.
- Programming a journey: lately I don't rely on dublin bus on a day to day basis, but I still have to go to the suburbs once in a while. It is nearly impossible to judge when you'll get to your destination. One of my colleagues at work is late 90% of the time in the morning, and arrives at various times even though she's lived in the same area for years. If there's one thing I remember from taking the bus in Paris (for instance) to go to school is this: there are vicious traffic jams in the morning so you take a much earlier bus, that bus will also be late but in a consistent way and get you to your destination in an expected time.
Dublin bus can be mind boggling: there is no traffic, it's outside any kind of rush hour, your bus is one of the most frequent ones, yet you've been standing there 40 minutes and no sign of a working bus! But... plenty of out of service ones!

One last complaint: I used to live on Capel street. There are no buses in the area (ie Parnell, Capel, Bolton etc...) but the out of services buses would regularly drive down Capel Street, polluting the view! Not fair.

liger Registered User
#6

lounakin said:


- Price: it is VERY expensive, more so than Paris rates. Buying a ticket is an utter inconvenience, the whole exact change thing is a joke. I'm glad they are bringing in new cards (leap) but it's still outrageously expensive for people who don't have far to go. Another problem is the fares are hard to work out at best. .


Lots of companies in england for example have flat fee system. £2.50 to go 5stops down the road. compared to the cost of just getting into a taxi I think all Luas/Bus/Dart fares are cheap.

Thousands of shops to buy a prepaid card in or pay with cash on the bus, Whats inconvenient?


lounakin said:

- Bus stops: if you don't know where you're going, short of asking the driver, there is no way you'll know where to get off. The schedules of the bus are ridiculously inaccurate and the new display systems mostly don't work (bus is in 3 minutes, then 4, then 2, then 10 etc...) .


Valid point. I thought with the new AVL thing that buses were to get a luas type stop announement system, I may be at piolt stage on the 123. My personal experience of the new displays has been good. I am regular bus user and I think with them and the phone app the bus has no showed twice.


lounakin said:

- Driving: they drive way too fast and are extremely careless. I walk to work everyday, I live and work in the city centre. Every day, and I mean EVERY day, I see one or more buses run a red light.
.


Its always unfair to paint everyone in a company with the same brush because of a few bad apples. I doubt every driver in DB is going around speeding and driving wrecklessly. Buses cant go above 65kph and with all the cameras on board it surely is very easy to prove if a driver is driving crazy

lounakin said:

Time: I do not remember getting a bus on time in all the years I've had the misfortune to rely on dublin bus. And that's any time of the day, not just rush hour.
One of my colleagues at work is late 90% of the time in the morning, and arrives at various times even though she's lived in the same area for years.
.


Maybe somebody needs to get up earlier!

lounakin said:

One last complaint: I used to live on Capel street. There are no buses in the area (ie Parnell, Capel, Bolton etc...) but the out of services buses would regularly drive down Capel Street, polluting the view! Not fair.


Unless there is a restriction on the road a bus is entitled to drive on it just like every other vehicle out there

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foggy_lad Banned
#7

Dublin Bus are great! well the Drivers and other front line staff at least. The buses can be a bit grubby at times but that is down to dirty passengers who drop their rubbish as they walk leaving a trail of crap wherever they go!

There should be no buggys allowed on buses unless folded!

The people who refuse to move down the back and take up seats there or go upstairs should be put off the bus! They are responsible for much of the long dwell times!

Drivers are not always in a great mood but WHO IS?!? They are only human! most times they are courteous and as helpful as they can be with directions or other information. Many go over and above what is expected simply because it costs nothin to be nice!

As for them being too fast, I have heard americans on buses before shriek with surprise at the speed of our buses because at home their city buses are all driving along dead straight manicured city streets, only cornering at traffic lights, while here any journey is more like a roller coaster ride with bridges hollows bumps narrow streets cobblestones and sharp corners which are all the more exciting taken at speed

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#8

To Liger: I find it hilarious that you demonstrate your first point by giving the example of the second most expensive country (probably in the world) when it comes to public transport!
For the inconvenience of tickets: I don't know if you can now (in the last few months) but you cannot buy a ten journey ticket for instance, that would be cheaper than buying 10 tickets. The whole exact change in the bus is really annoying if you have to get it then (if you're not sure where you're going or how much it costs etc).
As for the 'bad apples' I agree that you shouldn't judge a whole enterprise on a few bad ones but in my experience I'm talking about the vast majority.
My last point was that why does the bus not serve more of the city centre? Usually because it's inconvenient for them to drive down certain narrow roads.... well... only with passengers in...

The fact is, I guarantee if you ask anyone who's lived outside ireland (except england, where you pay 40 pounds for a 20 minute train ride!) they will tell you it's the worst service. I actually don't know anyone around me who's ever said it was even ok.

#9

To Liger: I find it hilarious that you demonstrate your first point by giving the example of the second most expensive country (probably in the world) when it comes to public transport!
For the inconvenience of tickets: I don't know if you can now (in the last few months) but you cannot buy a ten journey ticket for instance, that would be cheaper than buying 10 tickets. The whole exact change in the bus is really annoying if you have to get it then (if you're not sure where you're going or how much it costs etc).
As for the 'bad apples' I agree that you shouldn't judge a whole enterprise on a few bad ones but in my experience I'm talking about the vast majority.
My last point was that why does the bus not serve more of the city centre? Usually because it's inconvenient for them to drive down certain narrow roads.... well... only with passengers in...

The fact is, I guarantee if you ask anyone who's lived outside ireland (except england, where you pay 40 pounds for a 20 minute train ride!) they will tell you it's the worst service. I actually don't know anyone around me who's ever said it was even ok.

Green Diesel Registered User
#10

For the most part, it's grand. Much better now than it was even 5yrs ago... apart from the no-Nitelink weekdays.

Main problems in my opinion are the routes, nearly all of them lead to Dublin, some kind of M50 express route would be great for commuters who have to transfer in the city centre.

I remember the system in Vancouver was exceptionally good, but the grid streets made it a doddle to implement handy transferring, and their bus / rail / boat system was all incorporated into one entity, so daily / monthly tickets were quite cheap.

AngryLips Registered User
#11

I might be in the minority here, but I think Network Direct has been great at improving travel options from northside to south and vice versa. It use to be the case that no matter where on the other side of the river I wanted to go it involved a change in the city centre but now there are often cross city options meaning I avoid the nightmare of town.

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Rock of Gibraltar Registered User
#12

It's gotten better recently with network direct, leap and real time info but for a service that's the backbone of public transport in Dublin it's very poor.

It's fine if you're going into the city or across city but it's completely useless on orbital routes, even going to places in the inner city not on the O'Connell St or quays axis can be tricky.

Dwell times are ludicrous, buses need double or triple doors with a tag on tag off system like the OV-Chipkaart system in the Netherlands.

No buses have any signage indicating where on the route they are and which stop is next, if you're not familiar with a route its very difficult to know where you're going and where to get off. There's also inadequate signage on the bus stops themselves.

There are no proper bus stations where it's easy to interchange routes and other transport modes.

We don't have proper integrated ticketing, leap isn't a proper integrated ticket just a collection of tickets on one card, you can't integrate a journey on it.

There are also far too many stops very close together, like on either side of Leeson St. bridge. What's the point? they're maybe 25 meters apart, get rid of one of them and speed up the route.

Not Dublin Bus responsibility but the road surface on bus lanes is often poor and there isn't separation of bus lanes from regular traffic, like it's very common for taxi's, parked coaches, delivery vans to block bus lanes and stops in the city centre. I think Dublin should implement Paris style segregation of bus lanes and general traffic lanes with a physical barrier.

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bk Moderator
#13

Night time services, a very good point.

The current situation with no services after 11:30 and the inadequate nitelink service is pretty bad.

Was in London over the weekend and was very impressed with the way that many if not most of the normal bus routes run 24 hours, with a frequency of about every 15 to 20 minutes and no extra cost. We really could do with something similar here, at least of the Network direct super routes.

Vahevala Registered User
#14

It is expensive. I have to spend 124 Euro on a monthly bus and luas ticket which is pricey, yearly tickets are lethally expensive.

Bus stops around Suffolk Street are ridiculous, way too packed and very hard to catch a bus there without risking missing it or getting run over Bus stops are way too close together, it is like they are afraid that people have to walk a little bit...

Also the RTPI displays at times seem to be a work of fiction, a regular bus route that I get at a certain stop seems to never display on it, yet appears at the bus stop perfectly...

Would agree with the security thing, anything to get rid of the scumbag element either drinking/smoking/playing loud music/shouting racist abuse would be welcome..

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#15

I'll just throw a quick mention in to the Dub bus drivers. As both a cyclist and a motorcyclist I can say without doubt that Dub bus drivers are the best drivers in the city as regards to road awareness. As an occasional bus user again I find the drivers great.

As regards the real time displays at bus stops, yes they can jump back and forth a bit. I don't mind it being 4 minutes then going up to 5 or something like that, but skipping from 20 mins down to 3 mins is a bit annoying.

I'm not overly concerned with sexy new technology, just keep arriving on time, get me there in one piece and keep the fares down. I'd rather a cheap fare than paying extra for in bus tv monitors showing the next stop, the window is big enough on the bus. There is a line between convenience and wanting to spend big money just to be a lazy git. Some people wont be happy until the driver stops outside their house and walks them to the door under an umbrella. I'd be happy with on time and cost effective. Overall I think Dub bus do a decent job considering the road network they have to work with which is a bit of a nightmare for running an efficient mass transport system for the city. It is still cheaper for me to buy petrol and pay insurance on my bike than to use the bus though.

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