danny004 Registered User
#1

Hi Declan
Have Currys had any correspondance about the lack of Netflix on this SMART TV. I feel really let down after forking out for this TV in January only for noises coming from Samsung that as far as they are concerned this TV is out of date and APPs such as Netflix will not be supported which makes me think Samsung need not support any meaningful apps on this TV. Does a purchaser have legal recourse on this as Samsung seem to be speciffically holding back on proper SMART funtionality in favour of useless rubbish to encourage a consumer to pay more. I would expect this from a tv purchased a couple of years ago but one 16 weeks old to be not supported and out of date must be against consumer rights.
Don

#2

danny004 said:
Hi Declan
Have Currys had any correspondance about the lack of Netflix on this SMART TV. I feel really let down after forking out for this TV in January only for noises coming from Samsung that as far as they are concerned this TV is out of date and APPs such as Netflix will not be supported which makes me think Samsung need not support any meaningful apps on this TV. Does a purchaser have legal recourse on this as Samsung seem to be speciffically holding back on proper SMART funtionality in favour of useless rubbish to encourage a consumer to pay more. I would expect this from a tv purchased a couple of years ago but one 16 weeks old to be not supported and out of date must be against consumer rights.
Don

Don, let me have a word with Ann, our TV manager, when she's back from a week off next week. I'll copy the post to her now and update with her view.

Zed1601 Registered User
#3

Yah I feel the same. Forked out 500 euro after Christmas for what I thought was a fairly decent tv. Only to find out in January that the Netflix app wouldn't be coming out on it. It really isn't a smart tv if it's not being supported by Samsung anymore.

#4

Zed1601 said:
Yah I feel the same. Forked out 500 euro after Christmas for what I thought was a fairly decent tv. Only to find out in January that the Netflix app wouldn't be coming out on it. It really isn't a smart tv if it's not being supported by Samsung anymore.

Just to let you know that Ann is on two weeks off but she replied to my email today to say she's going to take it up in a meeting with Samsung when she's back. I'll keep you posted.

danny004 Registered User
#5

Thank you very much Declan

Slippin Jimmy Registered User
#6

Have the same tv myself. I use my Xbox to stream Netflix to my tv. Wasn't aware it wasn't supported by Samsung, just presumed it would be. If you have an Xbox or ps3 you can get the app on them and watch on your telly.

danny004 Registered User
#7

Hi Declan
Any update on this

#8

danny004 said:
Hi Declan
Any update on this

Sorry, this one left off the list while I was on holidays. I'll give it a chase when I'm back ni the office tomorrow.

#9

danny004 said:
Hi Declan
Any update on this

There's a conversation to be had on this one. We've put in a call this morning but I'm away for the rest of the day so probably won't get to update today. Don't let me forget ! ( not that you would )

danny004 Registered User
#10

There's a conversation to be had on this one. We've put in a call this morning but I'm away for the rest of the day so probably won't get to update today. Don't let me forget ! ( not that you would )


Great now that we have had the bit of banter about reminding you I ask again if there is an update

#11

danny004 said:
Great now that we have had the bit of banter about reminding you I ask again if there is an update

No, we put a call in and haven't heard back. We'll put another call in.

#12

danny004 said:
Great now that we have had the bit of banter about reminding you I ask again if there is an update

Samsung want to talk to you directly. Could you pm me your contact details ? Thanks

jh79 Registered User
#13

Currys PC World: Declan said:
Samsung want to talk to you directly. Could you pm me your contact details ? Thanks


Hi Declan,

I'm in a similar position with this TV, very happy with the TV itself but feel a bit short changed and mis-led when it comes to the smart TV features

jaggiebunnet Registered User
#14

Currys PC World: Declan said:
Samsung want to talk to you directly. Could you pm me your contact details ? Thanks


@ the OP wouldn't mind hearing what Samsung had to say, have a similar model and feel screwed by their appalling attitude - real pity as they let down a very fine TV (Samsung that is).

jh79 Registered User
#15

Hi Declan,

Any update on this issue?

Thanks

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