genie Registered User
#1

Is is possible to receive a bill every month, rather than every two months?

Electric Ireland: Orla Verified representative
#2

Hi there,

No it is not possible to recieve a bill monthly, our billing cycle is every two months.

However, we do have a payment option called Equaliser Direct Debit, which is where you would pay monthly, a fixed amount through direct debit.

This fixed amount is calculated by monitoring your electricty consumption. It should be noted that this amount is assessed every 4 months - the amount deducted will be recalculated if your consumption increases or decreases by 15%.

If you are interested in this payment option, please contact us by phone or email. Our contact details are found here.

Thanks
Orla

Arawn Registered User
#3

are you notified when you get billed by direct debit?? moved into a house the same day as some mates, both on direct debit, they got billed last week and we've not had a thing?

#4

Hi Arawn,

We give 14 days notice from the bill issue date if we are taking an amount via direct debit, just as we give 14 days notice for a standard bill (in line with our credit terms).

If you haven't yet received your bill, please feel free to PM me your account details and I will be able to investigate it for you. Bear in mind that if you are not in the same general area as your friends, you may be subject to a different reading cycle (see here for more information on our reading policy).

Thanks,

David.

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