danjo-xx Registered User
#1

I've just placed an order with a pharmacy and discovered I can get it a good bit cheaper elsewhere.

Do I have the right to cancel the order now without any penalties.

Cabaal Ultra Running Mod
#2

Distance selling means you have 7 days, though might depend where you are ordering from. If the order hasn't shipped yet you should be fine to cancel generally speaking

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danjo-xx Registered User
#3

Cabaal said:
Distance selling means you have 7 days, though might depend where you are ordering from. If the order hasn't shipped yet you should be fine to cancel generally speaking


Thanks a mill Cabaal for your quick responce, It's a pharmacy in uk (point pharmacy) I've checked their terms and condition's but nothing about cancelling only returns.

Only ordered a few minutes ago so will cancel order now, so there should be no card processing involved.

tnks

MOH Registered User
#4

Worst case you'd be entitled to send the stuff back and get a refund, though you'd have to pay postage - but it doesn't make sense from their point of view to ship the stuff if you've already told them you want to cancel.

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Del2005 Registered User
#5

MOH said:
Worst case you'd be entitled to send the stuff back and get a refund, though you'd have to pay postage - but it doesn't make sense from their point of view to ship the stuff if you've already told them you want to cancel.


Not looked into it but I'd say pharmaceuticals are exempt from restocking. Too much risk of getting contaminated product back and it would be unsaleable.

danjo-xx said:
Thanks a mill Cabaal for your quick responce, It's a pharmacy in uk (point pharmacy) I've checked their terms and condition's but nothing about cancelling only returns.

Only ordered a few minutes ago so will cancel order now, so there should be no card processing involved.

tnks


It's nothing to do with the shops T&Cs as it's EU law and the UK OFT covers it.

But as I said before I doubt once they are posted you can return pharmaceuticals for change of mind.

Zab Registered User
#6

MOH said:
but it doesn't make sense from their point of view to ship the stuff if you've already told them you want to cancel.


Del may be right regarding returning pharmaceuticals, but also keep in mind that the shop wants the make the sale. A lot more people would cancel the order online than would actually post the item back if it made it to them.

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Murta Registered User
#7

Not looked into it but I'd say pharmaceuticals are exempt from restocking. Too much risk of getting contaminated product back and it would be unsaleable.
/QUOTE]
These products are normally tamper proof - sor providing the original seals/packaging hasn't been touched - you should be okay.
Your best getting in touch with their Customer Services.

Nonoperational Registered User
#8

Not necessarily. And you also cannot guarantee storage conditions once they leave the pharmacy.

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Claim The Frame Registered User
#9

Most companies online will have no problem cancelling the order within a few hours of you placing it. Mention to them that you can get the product(s) cheaper elsewhere they may give you a discount!

#10

danjo-xx said:
It's a pharmacy in uk (point pharmacy) I've checked their terms and condition's but nothing about cancelling only returns.

Only ordered a few minutes ago so will cancel order now, so there should be no card processing involved.

tnks


Card processing for most sites is in real time and takes place imediately. Depeneding on their payments processor, it could be tomorrow before they issue a refund and then up to 3 days before it re-appears in your account.
Also, if payment was in sterling, you may lose out on the sell/buy exchange rate (possibly about 3%).

edit - they say payment processed 24-48 hours afetr order, so should be no issue at all for OP.

#11

Regarding pharmaceutical goods , they often cannot be returned just in case they were stored at the wrong temperature.
Hopefully you can cancel before they ship.

danjo-xx Registered User
#12

thank's for all your replies guys, I cancelled the order and after checking for the cheaper price that I thought I had seen only to discover it wasn't any cheaper so I emailed again to let the order stand.

Stuff arrived today so happy ending.

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