engizmo Registered User
#1

Hey guys,
I've got a factory unlocked iPhone 4 currently running iOS 5.0.1 that I bought online from Apple in February of last year. Used it on Vodafone, Meteor and Three without issue. I switched to 48 last weekend however, and the phone is not activating. Both iTunes and the phone display this message:

"The SIM card inserted in this iPhone does not appear to be supported.

Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive a replacement SIM card."

The strange thing is, I tried the sim in unlocked Nokia and Blackberry phones and it works. When I tried the sim in another unlocked iPhone 4 running iOS 5.0.1 I got the same message.
I've tried everything- restoring and updating from DFU mode, jail breaking and installing SAMprefs, even activating using other sims from O2 and Vodafone and then trying to hacktivate the phone using the 48 sim through jailbreak by installing a custom profile containing 48's APN settings- pretty much anything that Google has come up with I've done, and nothing has worked.

I emailed 48 support on saturday, twice they just suggested googling for a solution as there are a lot of similar iPhone cases around the world, and they linked me to suggested solutions they thought might work- no joy, but at least they were fast replying and tried to help.

I called Apple later that day, they said it could be to do with the software on the phone or that the network is so new- however an unlocked iPhone 3GS' I have seen on the 48 network does not have this problem. I've yet to hear anything back from apple regarding the matter.

Is there anybody else out there with the same kind of problem? Is it possible 48 have to submit iPhone carrier setting to Apple to have make their sim cards supported or something? Feel like I'm hitting my head against a brick wall at the moment, so any help would be appreciated!

#2

engizmo said:
Hey guys,
I've got a factory unlocked iPhone 4 currently running iOS 5.0.1 that I bought online from Apple in February of last year. Used it on Vodafone, Meteor and Three without issue. I switched to 48 last weekend however, and the phone is not activating. Both iTunes and the phone display this message:

"The SIM card inserted in this iPhone does not appear to be supported.

Only compatible SIM cards from a supported Carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported Carrier's store to receive a replacement SIM card."

The strange thing is, I tried the sim in unlocked Nokia and Blackberry phones and it works. When I tried the sim in another unlocked iPhone 4 running iOS 5.0.1 I got the same message.
I've tried everything- restoring and updating from DFU mode, jail breaking and installing SAMprefs, even activating using other sims from O2 and Vodafone and then trying to hacktivate the phone using the 48 sim through jailbreak by installing a custom profile containing 48's APN settings- pretty much anything that Google has come up with I've done, and nothing has worked.

I emailed 48 support on saturday, twice they just suggested googling for a solution as there are a lot of similar iPhone cases around the world, and they linked me to suggested solutions they thought might work- no joy, but at least they were fast replying and tried to help.

I called Apple later that day, they said it could be to do with the software on the phone or that the network is so new- however an unlocked iPhone 3GS' I have seen on the 48 network does not have this problem. I've yet to hear anything back from apple regarding the matter.

Is there anybody else out there with the same kind of problem? Is it possible 48 have to submit iPhone carrier setting to Apple to have make their sim cards supported or something? Feel like I'm hitting my head against a brick wall at the moment, so any help would be appreciated!

I have a similar prob on 3
No fix found

jenno86 Registered User
#3

Try and use a Vodafone or O2 sim card to activate the phone then put the 48 sim in and it should work fine.

48 wouldn't be an offical iPhone carrier yet so I'd say thats what is wrong.

Heisenberg1 Registered User
#4

I had that problem with my 4s when i first inserted the 48 sim i toggled airplane mode on off and it worked for me.

engizmo Registered User
#5

48 got back to me eventually guys- turned out it was the sim, and they had that exact problem when they troubleshooted it on a 3GS they had- using a new sim with the same number on it seemed to solve the problem for them.

Awaiting the arrival of the replacement sim now, fingers crossed it'll work this time

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prety Registered User
#6

I would not recommend this 48 months network. Got mine few days ago and topup 10euro. I can not make any phone call to any network except freecall to 1800xxxxxx. Be careful, guys.

bazilbush Registered User
#7

Similar story here. Finally got a 48 sim. Ordered several micro-sim's but none came after 4 weeks of waiting. Ordered a normal sim and it came instantly. Cut the sim down to micro size and now get "No Service" on my unlocked iphone 4 with it. Also get "Restricted Network" errors...the sim is detected by the phone though as I've to put the new pin in.

Tried it then on an unlocked nokia, and nothing either.

Faulty sim???

ft9 Registered User
#8

I have an i phone 4 on 48 and have no issues whatsoever, working perfectly. I cut my sim down to micro sim with a special cutter.

How did you cut your sim?

bazilbush Registered User
#9

Scissors with the micro-sim size marked out making sure I dont wreck the important part of the chip.

I've done it before and pretty sure its not the problem....seeing as I can enter the pin I'm confident its working

ft9 Registered User
#10

Must be a sim issue if it won't work in a nokia either.

bazilbush Registered User
#11

All sorted now. Think I just had to be patient!

ft9 Registered User
#12

What solved it?

bazilbush Registered User
#13

Think the 48 site was just down for a bit....not sure really. But its all good now.

tommy_mck Registered User
#14

how long did you have to wait?

Eh? Registered User
#15

..waiting nearly 3 weeks now with a 4s (μsim). My number doesn't seem to be fully ported over - 'we have not managed to complete your number transfer yet. It seems like it has got stuck somewhere along the way'. I can recieve calls only from other 48 customers, but can't topup coz its the original sim card on on my 48 profile. Bounced between 4-5 48 'support' people, assured that the 'techies' will be fixing it / in work soon. Right.

How'd your experience fare out engizmo? I'm thinking of trying another sim as well..

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