kc66 Registered User
#121

Does anyone have an email address or did you call them?

stevenf17 Registered User
#122

Jaysus, quickest customer service ever!
Emailed them and 2mins later replied with this.

Dear ****

Thank you for your email and yes I can confirm City Link have returned the goods to our warehouse.

Please accept our apologies for any inconvenience this may have cause and let us know if you would like us to send out a replacement for you,

Thank you and kind regards

Gemma
Post-Sales Team
HP Store UK
Tel : 0845 604 2921
ukgla.hpstore@hp.com
www.hp.com/uk

banchang Registered User
#123

They replied to me that they only ship to UK, & will issue full refund

Bozacke Registered User
#124

Not only did they give me a refund, but now they want my feedback, just received this email:

Dear Customer,

You were recently in contact with HP Store regarding the purchase of a product.
To ensure that we provide expert assistance and serve you better in the future, we would appreciate you taking a few minutes to fill out this brief survey.

Your answers are confidential and will be stored with the relevant security measures and in compliance with applicable law on personal and confidential data.

Please click on the web address below to access the survey.
This is a personal link so please treat it as confidential until you complete the survey:


Open the Survey


HP looks forward to your feedback.

Well the feedback I gave them was all positive, except for my comment why do they charge more to the Irish!!

kc66 Registered User
#125

I got the request for feedback but have not contacted them yet. They are good.

Standard Toaster Registered User
#126

Yeap, sent an email and a reply 2mins later. Refund city.

iggy Registered User
#127

Standard Toaster said:
Yeap, sent an email and a reply 2mins later. Refund city.


What email address u use?
I tried www.hp.com/uk but didn't send

Standard Toaster Registered User
#128
frash Registered User
#129

iggy said:
What email address u use?
I tried www.hp.com/uk but didn't send


that's because that isn't an email address!

iggy Registered User
#130

frash said:
that's because that isn't an email address!


Sorry I meant hpstore@hp.com

I copied and pasted that web address by mistake :-)

tigershould Registered User
#131

i may request that they just deliver it to my brothers house in the UK if it doesnt come through.

Africa Registered User
#132

Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!

lau1247 Registered User
#133

i got them to send to my cousin's place in the uk.. didn't want the refund, just want the case..

change of address was not a problem

frash Registered User
#134

Africa said:
Ive asked them to try deliver again. Equivalent isnt even on the irish store any more, and on ebay is a rip off.

Lets see what happens!


OP here just wondering if anyone managed to get one after asking for it to be re-shipped to here.

tigershould Registered User
#135

just dropped them an email after no delivery.

2 mins later, they emailed back saying delivery failed, do i want refund or replacement sent.

ive given them a uk address so expect to pick up next time im over.

thanks op, defo worth the fiver (even if it was the long way round)

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