I recently purchased a LG47w650t TV.
The TV looks great, but it seems to have a small problem.
Just after switching the TV on (around 5 Min's) the picture freezes, then the screen goes blank.This only lasts around 3/4 seconds then it is OK.
It is also a little bit blocky at the very start, but settles down after a short while.
Is this a common action on this type of TV, or have I purchased a faulty TV ?
I think it's reasonable enough to say that this shouldn't be happening so a fault may well be the cause. I can ask some questions of the guys as to whether they have come across this before and give you a call to see if we can sort out without going into the repair process if you would like to pm me your details. But we need to sort you out one way or another.
Sorry to throw yet another question at you Declan...
But speaking of LG TV's, I've had a large flatscreen LG for about three years now, not sure the exact model but will definitely tell you when I get home, and it has a minor fault.
If you want to switch off the TV after watching for a certain length of time, usually after about an hour, it just turns off and then restarts again. You turn it off, it stays off for about 2 seconds, and then it starts to turn on again. It does this on a continuous loop, ie. if you turn off the TV once more, the same thing happens.
Normally what we have to do when this occurs is remove the plug from the power supply, but as soon as you put it back in, the TV will turn on again without pressing anything on the remote or the TV itself.
I'm not sure if we still have the receipt, and as far as I know it's out of warranty, but I wouldn't mind paying a small amount towards getting this fixed.
Any ideas for me? Hopefully I'm not putting you through too much hassle
If you can send me through the model number at the outset I can get some questions asked. We do have a fix service but I'd prefer to see if we can do something here rather than going down that route to begin with
Cheers Model number is 42LG3000 - ZA
Here's the response from the online team. I asked them to have a word with our KNOWHOW tech specialists. No easy or cheap and cheerful fix available by the sounds of it
We have had a look online to see whether this is a common issue however it does not seem to be.
We have also checked the LG website to see about a firmware upgrade but there are no official updates.
A firmware update can often fix issues such as this however for this unit there are only unofficial updates available which can be used at the customers own risk. A failed firmware update can "brick" a TV.
The customer can bring this into store for a fault and fix or alternatively can be collected from the customers home. There is the €110 charge for this which can be paid in store or if going for collection can be paid for via credit card when organising the pick up through 1890 400 001.
We'd recommend the fault and fix as we would not trust an unofficial firmware upgrade.