Some good news for a change!
An Indian company which provides business services and IT outsourcing is creating 200 new jobs in Kilkenny.
HCL Technologies and IDA Ireland have not yet confirmed final job numbers, but the company is actively recruiting.
The company said in a statement: "HCL Technologies can confirm it is working in partnership with the Industrial Development Agency (IDA) in the Republic of Ireland, to establish a European Customer Services Centre in Kilkenny and continue to invest in the local economy."
It said it had "ambitious plans" for the future of the company and was providing considerable investment over the next three years.
Good news for the area. Don't know where this will be located or what type of roles offered but they are a very big company.
Danville Business Park was mentioned earlier on KCLR as its location.
Was thinking that would be the most logical location alright.
More information saying that it will be a software delivery centre.
This is great news for Kilkenny. I think we are really seeing some benefit of having a minister at the cabinet minister and also the great improvements in the roads access to Dublin from KK. And some of the jobs are advertised already so they are not ficticious.
80 staff from Clonmel army barracks are to be redeployed up to Kilkenny as well announced. Good job news day for Kilkenny for a change
what was wrong with my thread :-P to mod can you please merge the two.
Interesting these jobs may be lost from Nothern Ireland.
They changed that link.
Sorry didn't see your thread - looks like we were posting at the same time. Great minds....
HCL provide customer service, credit collections, customer and technical support and more to telecom and banking customers. The jobs announced for Kilkenny are for different providers to those that where offered in Northern Ireland and this centre in Kilkenny shall be the European Customer Service Centre for over 12 countries. Jobs are been advertised now for customer agents and team leaders.
Anyone have a link to where the jobs have been posted?
OK first of all it's great 200 jobs are (eventually) coming to KK but be under no illusions these are not high-end, most are minimum wage (like the one posted below from irisjobs) and the top salaries for team managers are 21k-25k, low even for a call centre. +1 to IDA though
I know a job is a job but with the carlow/waterford institutes so close to KK perhaps this is a good start and will attract higher end jobs (like ones announced by Mastercard) because there are a lot of talented people commuting to Dublin and further afield for lack of good technology jobs
Title: 3D Secure Customer Service
Date last updated by recruiter:15/02/2012
Job type:Permanent full-time
Salary Range: Minimum Wage
that best describe this job:Call Centre
Customer Service Advisors
For a great new opportunity, we are keen to hear from enthusiastic, customer and team focussed individuals with excellent communication skills.
“HCL BSERV offers a variety of learning and development paths for those with the passion to succeed whilst developing your own skills and expertise. Why not propel your career with HCL”
The role: Full time Customer Service Advisors
This is a new and exciting opportunity to be part of a new Customer Service team for a banking client based in HCL Kilkenny operation. The role is an inbound Customer Service Advisor dealing with Banking Clients. Customers will ring in with enquiries about their accounts. The successful candidates will have excellent interpersonal skills, be extremely professional, helpful & polite at all times. The hours of operation are Monday to Friday 8a.m – 8p.m. Candidates will be expected to be flexible to work rotational shifts across these operational hours.
◦Passionate about delivering excellent customer service
◦Excellent verbal and written communication skills
◦Excellent communication skills when dealing with internal/external customers
◦Excellent attention to detail
◦Planning & organisational skills with the ability to work to tight deadlines/time scales
Essential skills & experience:
◦1 year experience in a customer service role
Desirable skills & experience:
◦A minimum of 6 months Customer Service Contact Centre experience is desirable
Salary Range: Minimum Wage
Shifts: Must be fully flexible