I placed an order yesterday through Komplett.ie. As yet I haven't received any email confirmation and the order has now disappeared from my komplett account. The money has also left my credit card account. This is totally unacceptable and i need someone to contact me asap. I have emailed you about this already and have got no reply.
This is my mail address <SNIP> I expect to hear from you shortly...
I believe one of my colleagues sent you an email this morning explaining the issue and how it will be resolved.
If you require any further assistence please drop me a PM or email firstname.lastname@example.org.
I have not received any correspondance from your company. You have my contact details, what's going on??