I can't see a new thread button so a post here will have to do.
I think Dublin-bikes are great. But a 2 weeks ago I got a bike from Kings Street with the intention of leaving it over the other side of the city(close to home). My intended station was full, which it is quite often, so i waited like I normally would because more often than not someone one will rent or the lorry will come around and free up spaces. Not this time so I went to the nearest station which, my app said, had free spots. It didn't when I got there. I went to another close by station which was also full. I cycled back by the other 2 full stations and waited a while longer at the station I originally wanted. The whole process took about 40mins in total, (so about 25- 30 mins waiting for the station to free up). In the end I felt I had no choice but to take the bike home which I didn't want to do.
I dropped the bike of the next morning. I knew I would get a charge but nothing showed up straight away so I though Dublin-bikes were aware of the problem.
I have since been charged over €40. I have no idea how they worked that out. I had the bike out for 12hrs exactly, which I work out to be €36.50 (free 30mins + €6.50 (4hrs) + €30 (7.5hrs) ). But I refute having to pay this amount anyway.
I have complained via the contact form on Dublinbikes.ie but all they said in response was that I should have returned the bike to an empty station. Does anybody have any suggestions on how I should tackle this?
Emmm, isn't there a screen on every single dublinbike station for checking where the nearest stations are and how many spaces are free?
Also, the charge is worked out like this: €6.50 (4hrs) + €2 for each half-hour after (or part-thereof). I assume you're being charged €40.50? Then you went just over the 8th hour, which would make it 17 half-hours *€2 = €34 + €6.50 = €40.50
If you ask nicely, it's possible Dublin Bikes might let you off as a good-will gesture. However, they are certainly not obliged to do so
There is a difference between something being *illegal* in the eyes of the law and something being dishonest, misleading, untruthful (a scam).
I've never claimed they were breaking the law or that they didn't mention the conditions (in fact, I even said the *did* mention the conditions; which means they are aware of it).
I don't know what sort of 'false advertising laws' Ireland has. But I do know, in many places, it's illegal to advertise something and then not provide it; EVEN if you have tiny print that says your advertisement is B.S.
It's also worth noting that the computer systems can grant a 3-day pass *immediately*. So they are clearly capable of it - they just don't do it for the 'year' pass.
Actually - if you go to the terminal and try to purchase 14 days (that's four+ 3-day passes) it would actually cost you 8 euro.
Arguably, it's value is a lot more than 38c....
Check the terms and conditions, OP. You may have to cancel two weeks early. In which case you may, just may, only get 48 weeks from your tenner.
When the scheme starts in Galway, I'm going to print out this thread and post it to them.
Just as a warning.
Yes the surrounding stations were also full. I can't remember now which stations were free but they were not convenient by any means. Usually when I wait someone will come along or the DB truck will be along. 10mins is about the longest I've had to wait before.
Correct. I would worked it out to be 15 half-hours, but I suppose 16 would be correct for the part-thereof. The first 30 mins are free, but I guess I waive that in light of exceeding it.
I certainly hope so.
If you're going to law, insist on a 'no foal, no fee' contract with your solicitor and barrister; then ensure that the max fee is 40 cent; only people of principle could be trusted to pursue the knaves who have perpetrated this appalling injustice, and only someone of the most exceptional discernment would have noticed it. This could be the beginning of a fightback by the people!
ASAI only deals with paid advertising. The DB website is outside their remit. The National Consumer Agency is the relevant body for this, but you must have already complained to DB and had an unsatisfactory response before they'll get involved.
I'm a bit miffed at the level grief the OP has received over a valid complaint.
Why can't the Dublin Bikes system commence the year from the first use of the card? From an IT perspective it's perfectly feasible solution.
It would be better to approach the issue from a different point of view. Take into account that I haven't read the terms and conditions of the cards, nor if issuing the card takes two weeks or not. But if I felt pissed by this, if wouldn't be for the money, less than half a euro, but for the inconvenience of having to wait two full weeks for a card that nobody told me it was going to take so long, and with no way of using the system till then.
For me , the anger and inconvenience of not being able to use the service from the word go, and (for example) arriving late and angry because of the aforementioned card issue, it's work far more than the annual 10€ fee for the card.
But every person can take it in a very different way.
anybody know if there are plans to put a station in grand canal dock/hanover quay area? would be really handy for me.
dublin bikes wont accept my card
dublin bikes wont accept my debit card-does anyone have an old bike that i can have-even if it is broken as i need one for a new job that iam starting.