Sio i'Cork like Registered User
#46

I can't see a new thread button so a post here will have to do.

I think Dublin-bikes are great. But a 2 weeks ago I got a bike from Kings Street with the intention of leaving it over the other side of the city(close to home). My intended station was full, which it is quite often, so i waited like I normally would because more often than not someone one will rent or the lorry will come around and free up spaces. Not this time so I went to the nearest station which, my app said, had free spots. It didn't when I got there. I went to another close by station which was also full. I cycled back by the other 2 full stations and waited a while longer at the station I originally wanted. The whole process took about 40mins in total, (so about 25- 30 mins waiting for the station to free up). In the end I felt I had no choice but to take the bike home which I didn't want to do.
I dropped the bike of the next morning. I knew I would get a charge but nothing showed up straight away so I though Dublin-bikes were aware of the problem.
I have since been charged over €40. I have no idea how they worked that out. I had the bike out for 12hrs exactly, which I work out to be €36.50 (free 30mins + €6.50 (4hrs) + €30 (7.5hrs) ). But I refute having to pay this amount anyway.
I have complained via the contact form on Dublinbikes.ie but all they said in response was that I should have returned the bike to an empty station. Does anybody have any suggestions on how I should tackle this?

28064212 Registered User
#47

Sio
I can't see a new thread button so a post here will have to do.

I think Dublin-bikes are great. But a 2 weeks ago I got a bike from Kings Street with the intention of leaving it over the other side of the city(close to home). My intended station was full, which it is quite often, so i waited like I normally would because more often than not someone one will rent or the lorry will come around and free up spaces. Not this time so I went to the nearest station which, my app said, had free spots. It didn't when I got there. I went to another close by station which was also full. I cycled back by the other 2 full stations and waited a while longer at the station I originally wanted. The whole process took about 40mins in total, (so about 25- 30 mins waiting for the station to free up). In the end I felt I had no choice but to take the bike home which I didn't want to do.
I dropped the bike of the next morning. I knew I would get a charge but nothing showed up straight away so I though Dublin-bikes were aware of the problem.
I have since been charged over €40. I have no idea how they worked that out. I had the bike out for 12hrs exactly, which I work out to be €36.50 (free 30mins + €6.50 (4hrs) + €30 (7.5hrs) ). But I refute having to pay this amount anyway.
I have complained via the contact form on Dublinbikes.ie but all they said in response was that I should have returned the bike to an empty station. Does anybody have any suggestions on how I should tackle this?

Emmm, isn't there a screen on every single dublinbike station for checking where the nearest stations are and how many spaces are free?

Also, the charge is worked out like this: €6.50 (4hrs) + €2 for each half-hour after (or part-thereof). I assume you're being charged €40.50? Then you went just over the 8th hour, which would make it 17 half-hours *€2 = €34 + €6.50 = €40.50

If you ask nicely, it's possible Dublin Bikes might let you off as a good-will gesture. However, they are certainly not obliged to do so

#48

BeerNut said:
At the same time, if you accept that
you accept it. End of.

If the OP had a problem with this clause the OP should not have ticked the box that said he's OK with it. The fact that he freely did so gives him very little right to complain.


There is a difference between something being *illegal* in the eyes of the law and something being dishonest, misleading, untruthful (a scam).

I've never claimed they were breaking the law or that they didn't mention the conditions (in fact, I even said the *did* mention the conditions; which means they are aware of it).

I don't know what sort of 'false advertising laws' Ireland has. But I do know, in many places, it's illegal to advertise something and then not provide it; EVEN if you have tiny print that says your advertisement is B.S.

#49

bernyh said:
If u sign up for 52 weeks of any service you should RECEIVE 52 weeks of service... end of! Administration aside, it has been advertised and sold as 52 weeks which is what the op should be getting. Petty or not (I don't think it's petty) he is paying for a service and should get what is advertised. Would you be happy if you paid for sky two weeks in advance, but couldn't use it until they had completed the administration, but were still charged? I think not... OP should be given what he has paid for.

Administration should not take 2 weeks and if it does they should be looking at how they are running their administration, we are living in an immediate culture, mostly computerised, which is generally immediate and don't tell me it takes two weeks to send information from one office to another office I would believe that if we were living with pigeon post.

Sorry I know I have ranted but it really irkes me when people think it's ok to give crappy service and others mock when people complain!

END OF RANT


It's also worth noting that the computer systems can grant a 3-day pass *immediately*. So they are clearly capable of it - they just don't do it for the 'year' pass.

#50

BeerNut said:
Not me. Like thousands of others, I signed up in
So less than 14 days then. They'll be ripping you off to the tune of less than 38c.

When your card arrives, please do drop back with the new figure that they've taken you for. Just so we're all warned about how big a scam it is.


Actually - if you go to the terminal and try to purchase 14 days (that's four+ 3-day passes) it would actually cost you 8 euro.

Arguably, it's value is a lot more than 38c....

eyesquirm Registered User
#51

BostonB said:
They could avoid this by not activating the card till you get it and you have to ring them with a code on the card.

Incidentally it renews automatically unless you cancel it at the end of the 12 months.


Check the terms and conditions, OP. You may have to cancel two weeks early. In which case you may, just may, only get 48 weeks from your tenner.





When the scheme starts in Galway, I'm going to print out this thread and post it to them.
Just as a warning.

Sio i'Cork like Registered User
#52

28064212 said:
Emmm, isn't there a screen on every single dublinbike station for checking where the nearest stations are and how many spaces are free?


Yes the surrounding stations were also full. I can't remember now which stations were free but they were not convenient by any means. Usually when I wait someone will come along or the DB truck will be along. 10mins is about the longest I've had to wait before.

28064212 said:
Also, the charge is worked out like this: €6.50 (4hrs) + €2 for each half-hour after (or part-thereof). I assume you're being charged €40.50? Then you went just over the 8th hour, which would make it 17 half-hours *€2 = €34 + €6.50 = €40.50


Correct. I would worked it out to be 15 half-hours, but I suppose 16 would be correct for the part-thereof. The first 30 mins are free, but I guess I waive that in light of exceeding it.

28064212 said:
If you ask nicely, it's possible Dublin Bikes might let you off as a good-will gesture. However, they are certainly not obliged to do so


I certainly hope so.

Jimmy Gogola Registered User
#53

Duckjob said:
Point 1 is - They're not deliberately trying to rip you off. it's just an admin thing - so coming on and labeling it a scam comes across as a bit arsey TBH.

Point 2 is - you'll get the full 52 weeks in subsequent years if you renew. I suppose you could pursue them for your 2 weeks if you want to, but IMO it's an excellent service and excellent value at the price - one of the few things we DON'T get ripped off on, so I think it would be rather petty.

Just to clarify, if you pursue this you would be pursuing a claim of a value of around 40c. Hope you're not planning to get a solicitor on the case on a commission basis

If you're going to law, insist on a 'no foal, no fee' contract with your solicitor and barrister; then ensure that the max fee is 40 cent; only people of principle could be trusted to pursue the knaves who have perpetrated this appalling injustice, and only someone of the most exceptional discernment would have noticed it. This could be the beginning of a fightback by the people!

1 person has thanked this post
Del2005 Registered User
#54

Robdude said:


I don't know what sort of 'false advertising laws' Ireland has. But I do know, in many places, it's illegal to advertise something and then not provide it; EVEN if you have tiny print that says your advertisement is B.S.


Contact the ASAI and see if their advertising is legit.

BeerNut Moderator
#55

ASAI only deals with paid advertising. The DB website is outside their remit. The National Consumer Agency is the relevant body for this, but you must have already complained to DB and had an unsatisfactory response before they'll get involved.

ErinGoBrath Registered User
#56

I'm a bit miffed at the level grief the OP has received over a valid complaint.

Why can't the Dublin Bikes system commence the year from the first use of the card? From an IT perspective it's perfectly feasible solution.

dardhal Registered User
#57

Robdude said:
The company advertised and charged me for a one year membership; but only sold me a 50 week membership.


It would be better to approach the issue from a different point of view. Take into account that I haven't read the terms and conditions of the cards, nor if issuing the card takes two weeks or not. But if I felt pissed by this, if wouldn't be for the money, less than half a euro, but for the inconvenience of having to wait two full weeks for a card that nobody told me it was going to take so long, and with no way of using the system till then.

For me , the anger and inconvenience of not being able to use the service from the word go, and (for example) arriving late and angry because of the aforementioned card issue, it's work far more than the annual 10€ fee for the card.

But every person can take it in a very different way.

vangough Registered User
#58

anybody know if there are plans to put a station in grand canal dock/hanover quay area? would be really handy for me.

Thanks!

colin2012 Registered User
#59

dublin bikes wont accept my card

dublin bikes wont accept my debit card-does anyone have an old bike that i can have-even if it is broken as i need one for a new job that iam starting.

simit Registered User
#60

Yawn....

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