bk Moderator
#1,036

Wow, the Leap card website is really very badly designed, it sounds like they are breaking all the rules of ease of use and accessibility.

ProudDUB said:

"The Leap Card number you entered is not valid for registration (Code E017). Please try again."


A website should never give an obscure error message like this. It should always explain the problem in plain English.

If there is a security reason why it can't, then it should say that there was a serious problem and to please contact them at xxxxx

markpb said:
You probably already know this but you don't need to enter your whole card number, I think you leave off the last 3-4 digits.


Again stupid and confusing. They should just take the full 14 digits and knock off the last 4 digits on the server if they don't need it. It is literally one line of programming code.

This would save a lot of confusion for customers.

6 people have thanked this post
n97 mini Registered User
#1,037

Cionád;77242840
Just want to verify something...

I was going to get a Leap Card for the train as I'm heading to Bray from Leixlip on Saturday. The Irish Rail journey planner says it will take 89 - 112 mins, depending on which train I get and the transfer time at connolly.

From reading through this thread it says there is a 90 minute window to tag off, so it's very likely I'd be late for that. However on the far calculator it says the fare is €4.00 for a leap card. So if I get the 89mins train and it arrives on time I'll pay €4, it it's 2mins late I'll end up tagging myself "on again" rather than off at Bray?

So am I better off just using cash to pay the return fare, which is €8.70?

And why do they even advertise a fare which is not attainable? (e.g. Maynooth to Greystones is listed as €4 also)

Just another aspect of the poor design that went into Leap.

I've spoken to IE about this, and the maintain they've pointed it out to Leap people.

I emailed Leap about it, but got no reply.

2 people have thanked this post
Carawaystick Registered User
#1,038

ProudDUB said:
The website specifically says to enter in the first ten numbers of the card. That is what I entered in. There are four more numbers after that, but I did not enter them in as on my planet 14 is more than 10.


Digits or numbers?

Cos the card I'm looking at now has either one or three numbers ( if you count the spaces as delimiters)

Why would the website not be written to silently ignore any digits > ten entered?

ixflyer

The scale of diversions on St Patrick's Day is not that great - most cross-city routes are diverted onto parallel streets, while some routes will be curtailed. If the route is curtailed - you pay the appropriate fare to the temporary terminus, otherwise you pay your normal fare to the stop nearest to where you normally get off.

Last time I got a bus around St Patricks day to see fireworks, the 19/19a left me on Dominic St, when I wanted to get to d'Olier St

I had a sprained ankle at the time so the walk and no refund for the overcharging of the bus fare was nice

AlekSmart Registered User
#1,039

Carawaystick

Last time I got a bus around St Patricks day to see fireworks, the 19/19a left me on Dominic St, when I wanted to get to d'Olier St

I had a sprained ankle at the time so the walk and no refund for the overcharging of the bus fare was nice


Any of Dublins "Big Days" tends to show up our lack of ability to plan or even contemplate being able to use the Bus as a viable mass-movement tool.

Instead for events such as Lá le Féile Pádraig,we shunt buses and their passengers as far away from the action as possible,in the same manner as closing Rail Stations located adjacent to Sports Stadia on big-match days.....Ted

The notion of putting as many buses as possible on dedicated,guaranteed corridors,to deposit people as close to the action as possible appears to pose a serious threat to many Senior Civic Administrators in Dublin.

Sad Sad Sad stuff,particularly when we wrote a very functional template for just this eventuality back in 1979 for the Papal Visit,which worked.

Even the Slane concerts took a few years before somebody decided to do a bit of tweaking which finally allowed FULL buses a degree of priority over Private Cars to great effect.

Joined-up thinking,from a greater-good perspective,just ain't a National trait over here....

2 people have thanked this post
donspeekinglesh Registered User
#1,040

n97 mini said:
Just another aspect of the poor design that went into Leap.

I've spoken to IE about this, and the maintain they've pointed it out to Leap people.

I emailed Leap about it, but got no reply.


I asked them both on Twitter and they just blamed each other.

5 people have thanked this post
lxflyer Registered User
#1,041

Alek - any chance you could edit that post - that's not my quote!

lxflyer Registered User
#1,042

Carawaystick said:
Last time I got a bus around St Patricks day to see fireworks, the 19/19a left me on Dominic St, when I wanted to get to d'Olier St

I had a sprained ankle at the time so the walk and no refund for the overcharging of the bus fare was nice


Firstly it is lxflyer not ixflyer!

Secondly - the fare you were charged will depend on where you got on. Perhaps the fare to D'Olier Street was the same as that to Parnell Square, which would be the nearest point to Dominic Street? It would have only been one stage further along the route.

Lesson 1 - Always check the Dublin Bus website before travelling when there are major festivals / events (such as the marathon) on, so that you are aware of any diversions.

n97 mini Registered User
#1,043

donspeekinglesh said:
I asked them both on Twitter and they just blamed each other.


ROFL!

bk Moderator
#1,044

More Leap Card website madness.

If you have an Irish Rail smartcard and you go to the Leap website to request a free leap card, it asks you to enter the Irish Rail smartcard number.

But when you enter the number, it tells you it is invalid!!

It turns out that you have to leave off the 0 at the start of the Irish Rail smartcard number for it to be accepted!!!

It doesn't say this anywhere on the website, my girlfriend just guessed it, madness!!!

4 people have thanked this post
ixoy Moderator
#1,045

bk said:
More Leap Card website madness.

If you have an Irish Rail smartcard and you go to the Leap website to request a free leap card, it asks you to enter the Irish Rail smartcard number.

But when you enter the number, it tells you it is invalid!!

It turns out that you have to leave off the 0 at the start of the Irish Rail smartcard number for it to be accepted!!!

It doesn't say this anywhere on the website, my girlfriend just guessed it, madness!!!

Did you let them know? It's a matter of one line of code if they need to truncate it so there is no excuse for this.

pauld Registered User
#1,046

I am goign to top up my leap card online today. I note in the options in the online topup wizard that you can collect the top up from dart validators / entry gate.

I though I recall from earlier in the thread that this was not working, is this still the case? or is ok to choose this option and collect from dart station?

Thanks

Paul

markpb Registered User
#1,047

pauld said:
I though I recall from earlier in the thread that this was not working, is this still the case? or is ok to choose this option and collect from dart station?


AFAIK collecting from the gates work - collecting from or topping up at Irish Rail ticket machines does not (yet).

1 person has thanked this post
bk Moderator
#1,048

markpb said:
AFAIK collecting from the gates work - collecting from or topping up at Irish Rail ticket machines does not (yet).


Which was supposed to happen in February, which we are almost at the end of now?

Suppose we should have asked February of which year?

2 people have thanked this post
pauld Registered User
#1,049

Thanks guys, will choose dart validator so, theanks for your help.

n97 mini Registered User
#1,050

bk said:
More Leap Card website madness.

If you have an Irish Rail smartcard and you go to the Leap website to request a free leap card, it asks you to enter the Irish Rail smartcard number.

But when you enter the number, it tells you it is invalid!!

It turns out that you have to leave off the 0 at the start of the Irish Rail smartcard number for it to be accepted!!!

It doesn't say this anywhere on the website, my girlfriend just guessed it, madness!!!

Is there an official policy line on what will happen to IE smart cards
a) that have had a Leap card issued against them?
b) in the long run now that Leap is the replacement?

I suspect there is no policy line on either.

I have a Leap card issued against an IE card but will continue to use the IE card (i.e. the wife can use it).

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