ainiseoir Registered User
#91

AWD said:
Check your routers fellas, We are up and running as I type.......
I will fill in the Survey now....


I'm as before. No change.
I was hoping to avoid the multiple-choice exam on the phone.
Looks as though I might have to ring them and say please.
What changes have you noticed?

AWD Registered User
#92

Speed now: 4096/384kps
Speed Was: 2048/284kps

Line Attenuation Was 48/30, now 50/30.

Change over was only done between 3 and four this afternoon.
Maybe it's best to call..

ainiseoir Registered User
#93

AWD said:
Speed now: 4096/384kps
Speed Was: 2048/284kps

Line Attenuation Was 48/30, now 50/30.

Change over was only done between 3 and four this afternoon.
Maybe it's best to call..


Thank you.
You must really be impressed with what amounts to a doubling of your speed.
My values at the minute are
Speed 7168/384.
Line attenuation 24/15 dB
which are pretty good anyway, once contention has been sorted.
With my luck, they'll probably drop!

AWD Registered User
#94

Yep that's the max my line can take. Don't think I will ever see a Speed of 7168/384.! Still, 3.6 gets me over the line in terms of the minimum I actually need. I am now wondering why my line can only take a max of 4. A question for another day perhaps. I guess the line was put in some 12 years ago.
Cheers Ainiseoir

ainiseoir Registered User
#95

AWD said:
Yep that's the max my line can take. Don't think I will ever see a Speed of 7168/384.! Still, 3.6 gets me over the line in terms of the minimum I actually need. I am now wondering why my line can only take a max of 4. A question for another day perhaps. I guess the line was put in some 12 years ago.
Cheers Ainiseoir


There was a time when eircom was Telecom Eireann when you could get your line checked, not just for internet speed, but whatever, no big deal.
You might have to take out a loan to have someone come to check your line now!

#96

AWD said:
Yep that's the max my line can take. Don't think I will ever see a Speed of 7168/384.! Still, 3.6 gets me over the line in terms of the minimum I actually need. I am now wondering why my line can only take a max of 4. A question for another day perhaps. I guess the line was put in some 12 years ago.
Cheers Ainiseoir


Hi AWD,


Sorry about the delay in getting back to you. We had to increase the profile / sync at the exchange. Given the bandwith capacity of the line (between 4-5MB) The 4MB profile is the best available.

I asked about a possible higher speed, however broadband technical support are certain that will result in disconnections.

Thanks, Mark

RevBlueJeans Registered User
#97

Do you have to explicitly apply for NGB or do existing customer just get it?

ainiseoir Registered User
#98

One for the moderator, but as far as I know, it's automatic based on your current bundle.
The downside is that you may have to use a Zyxel modem/router that they supply free, but the complaints about it have already filled 20 pages elsewhere.
I haven't got mine yet so I can't comment.
Might be as well to hang on to your existing hardware for the present.

#99

RevBlueJeans said:
Do you have to explicitly apply for NGB or do existing customer just get it?


Hi RevBlueJeans

All existing eircom broadband customers are automatically migrated to the NGB when the exchange becomes enabled.

However it can take a few weeks.

Thanks, Mark

1 person has thanked this post
AWD Registered User
#100

eircom: Mark said:
Hi AWD,


Sorry about the delay in getting back to you. We had to increase the profile / sync at the exchange. Given the bandwith capacity of the line (between 4-5MB) The 4MB profile is the best available.

I asked about a possible higher speed, however broadband technical support are certain that will result in disconnections.

Thanks, Mark


thanks Mark.... I am happy with 4-5 meg. One question how quickly does one get back to Eircom ?

#101

AWD said:
thanks Mark.... I am happy with 4-5 meg. One question how quickly does one get back to Eircom ?


Hi AWD,

There is a lead time of 10 working days for line and calls to be come back to eircom and it can be a subsequent 10 working days for the broadband to transfer back in full.

You can call our winback department on 1800 566 366 or online through -

http://www.eircom.net/broadband/switch

Thanks, Mark

AWD Registered User
#102

eircom: Mark said:
Hi AWD,

There is a lead time of 10 working days for line and calls to be come back to eircom and it can be a subsequent 10 working days for the broadband to transfer back in full.

You can call our winback department on 1800 566 366 or online through -

http://www.eircom.net/broadband/switch

Thanks, Mark



Job done... thanks Mark

AWD Registered User
#103

eircom: Mark said:
Hi AWD,


Sorry about the delay in getting back to you. We had to increase the profile / sync at the exchange. Given the bandwith capacity of the line (between 4-5MB) The 4MB profile is the best available.

I asked about a possible higher speed, however broadband technical support are certain that will result in disconnections.

Thanks, Mark


I am getting 3.5/3.6 which meets my actual requirements. (I know more would be better) but as such I am happy with what I have.
Rgds AWD

#104

AWD said:
I am getting 3.5/3.6 which meets my actual requirements. (I know more would be better) but as such I am happy with what I have.
Rgds AWD


Hi AWD,

No problem Mark

BaguMka Registered User
#105

I'm SHOCKED WITH EIRCOM (Well I'm not surprised actually). About 3 days ago my speed increased to 14mb/sec..SO finally NGB enabled !!! But the thing is that after "SUCH A HAPPY DAY" i got the old problem with consistent (once every 5 minute) drop internet connection..Despite my speed is up to 14mb/sec now i DONT WANT this **** cause i can't watch anything online now and i missed football broadcast for your crap!!!
I'm PAYING 62e a month for over a year and i feel i can demand appropriate service!!! I'm giving you 3 days to get it sorted or else I'm just cancel thats it

P.S if you can't provide appropriate service just get me back to up to 7mb broadband which i used to have for the last year and didn't have any problem since i got replaced your piece of **** router named ZyXel..

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