Cool story bro.
I love the wording to that letter just wish I has the balls to write to them in that way.
E-mail? I e-mailed them 5 times before they actually cancelled my old place's connection
I rang them. They said to notify in writing either by letter or email. I emailed immediately and got an auto reply. That's all I need. If they don't cancel, It's off to the SCC. No messing around/
I've had enough of them.
When I attempted to cancel mine they said I had to send a letter - email or phone would not work.
Cancel your Direct Debit...... Most important thing to do from your end.
Actually did that a week ago and told the bank there would be trouble if money went to UPC after that date. Any further bills, if legit, will be paid manually.
Unless you've been set up by your mother with UPC to be authorized to deal with them they will most likely do nothing as you are not the account holder.
I got my mother to set me up as an authorised contact three weeks ago. I gave them that amount of time to resolve the issues. They couldn't. I cancelled the account. Mother went with Sky last week. For all my dislike of Sky, their product "just works".
Make sure you send them a registered letter too as the emails dont lot any legal standing.
Normally, I would agree. However, I'm following [to the letter] all instructions from UPC [and the contract that was signed] as their recorded call will verify.
It's A contract is a contract, whether it's a verbal or written one. There is no question on legal standing.
Yes but they can say they never received your email.
What exactly was the problem? I know of a good few people having problems with the UPC broadband and are looking to get out. Mine has been fine so far thankfully.