the lack of responses suggests no-one had any issues with their garmin watches, which is postive..... is that the case?
I bought my Garmin from Amazon. When it stopped working (about 6 months later) I contacted Garmin support directly, and they replaced it.
Thanks for that RayCun
Out of interest, was Garmin the actual seller in this case, or will they stand over their products regardless of who sells them?
I bought from Amazon, not directly from Garmin. I think there's a general warranty period, no matter who you buy from.
Discovered the problem. I did hit Do Workout but welllll, <deep breath>, apparently you've to hit start as well to get the workout to um, start. <blush>
<wanders off to find the pointy hat with the big D on it>
My home laptop is completly buggered and whilst i can upload my forerunner 305 files to my work laptop it is not recognising the edge 500 device. I have tried updating the drivers etc and it keeps coming up with "This is an unsupported OS version. Must be Windows XP SP3 or better"
Help please, the work laptop is Windows XP and as i mentioned recognises the 305 and file downloads.
Does it have SP3 installed?
It should have i would have thought as automatic updates is switched on I have an SP3 windows update running to be sure so will soon find out if thats an issue.
[Start] [Control Panel] [System] should tell you which SP you have installed.
SP3 updated on windows, communicator plug in updated, usd drivers updated and i am still getting this message on the Garmin test page...very frustrating
"Communicator Plugin is properly installed and up to date, version 220.127.116.11.
Garmin GPS device is NOT detected. To complete test, connect device and refresh page. If a Garmin device is connected and you're still having problems, download and install the latest Garmin USB drivers."
Can you try a different browser? how does the 500 communicate; is it via a USB/cradle, or an ANT USB dongle? Could possibly indicate a problem with your device
Sorted KC the work laptop was not recognising/blocking device so a sticky bun and a cup of tea to the IT Manager sorted it. Thanks for your help.
Lol. If only all of life's problems could be sorted with a sticky bun and a cup of tea!
Just got a 310xt.
Downloaded the web uploader, and the driver software before plugging in the USB AGENT key as advised, wouldn't pair with device after plugging in, got error messages for the USB key when trying to open it from the start menu. Emailed it off to support.
Noticed that I didn;t have the Garmin Connect Software, so downloaded this as well.
Tried all again, still the same message for the USB key, also seen an error message for the web uploader, sent this message off as well.
Waiting responces, but any suggestions what I could do in the mean time.